SAP Agent Performance Management Overview

SAP Agent Performance Management is a cloud-based solution that streamlines agent onboarding, compliance, and lifecycle management, enhancing productivity and real-time visibility. It automates processes, reducing manual data entry and overhead.

Use Cases

Customers recommend Onboarding, Communication Management, Performance Management, as the business use cases that they have been most satisfied with while using SAP Agent Performance Management.

Other use cases:

  • Relationship Management
  • Helpdesk Management
  • Pipeline Management
  • Workflow Management
  • Generation Of New Leads
  • License Management
See all use cases See less use cases

Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using SAP Agent Performance Management.

Other priorities:

See all business priorities See less business priorities

SAP Agent Performance Management Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...The SAP Producer Pro solution provides support for onboarding, compliance, relationship management, book-of-business management, communication, termination, and more...." Peer review

SAP Agent Performance Management, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SAP Agent Performance Management Customer wins, Customer success stories, Case studies

What Are the key features of SAP Agent Performance Management for Onboarding?

How can SAP Agent Performance Management enhance your Communication Management process?

How does SAP Agent Performance Management facilitate Performance Management?

What benefits does SAP Agent Performance Management offer for Relationship Management?

 

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Deloitte has adopted SAP Joule for Consultants, an AI-driven solution designed to enhance SAP project delivery by providing rapid access to SAP's knowledge base. This adoption aims to boost productiv...ity and strategic outputs for Deloitte's consulting teams. The solution integrates with Deloitte's AI expertise to improve project outcomes and client value.

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FC Bayern - Sports

FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP SuccessFactors HCM to transition their HR processes to the cloud, optimizing functions like employee self-service...s and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.

Read more →

FC Bayern - Sports

FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP SuccessFactors HCM to transition their HR processes to the cloud, optimizing functions like employee self-service...s and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.

Read more →

FC Bayern - Sports

FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP SuccessFactors HCM to transition their HR processes to the cloud, optimizing functions like employee self-service...s and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.

Read more →

SAP Agent Performance Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.11/5 ★

Read Reviews (6)
Analytics

3.88/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.11/5 ★

Read Reviews (6)
Analytics

3.88/5 ★

Read Reviews (3)

SAP Agent Performance Management Integrations

SAP Agent Performance Management integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.82/5 ★

Read Reviews (2)
Data Import

3.32/5 ★

Read Reviews (3)

MongoDB

4.49 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for SAP Agent Performance Management

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for SAP Agent Performance Management

Top Failure Risks for SAP Agent Performance Management

SAP SE News

Executive

Markus Hilken Appointed to Lead SAP Emarsys Hungary - Budapest Business Journal

Markus Hilken has been appointed to lead SAP Emarsys Hungary, indicating a strategic leadership change within SAP's regional operations.

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Partnership

StarCompliance Announces Integration with Concur Expense

StarCompliance has integrated its Expense Tracking Connector with SAP Concur Expense, now available in the SAP Concur App Center. This integration automates expense matching and discrepancy resolution, enhancing compliance workflows by reducing manual reviews and centralizing data management.

Read more →
Partnership

SAP joins forces with France's AI ecosystem to power Europe's sovereign digital future | INN

SAP has announced a collaboration with France's AI sector, including partnerships with Bleu, Capgemini, and Mistral AI, to develop AI-driven sovereign cloud solutions for Europe. This initiative aims to enhance Europe's digital sovereignty by integrating SAP's enterprise applications with local AI expertise, focusing on secure, scalable, and compliant technology solutions.

Read more →
Product

MiLi from Lexin Solutions Now Available on SAP Store

Lexin Solutions' MiLi SaaS platform is now available on the SAP Store, integrating with SAP S/4HANA via the SAP Business Technology Platform Integration Suite. MiLi offers real-time supply chain intelligence and inventory optimization for indirect materials, enhancing operational efficiency and data integrity. The platform is SAP-certified and provides modular, scalable solutions for asset-intensive sectors.

Read more →

SAP SE Profile

Company Name

SAP SE

Company Website

https://www.sap.com/index.html

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

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Financials

IPO