SAP Field Service Management Overview

SAP Field Service Management enhances customer satisfaction and productivity with mobile tools, AI, machine learning, and IoT. It integrates end-to-end processes, enabling effective service execution and collaboration.

Use Cases

Customers recommend Contract Management, Order Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using SAP Field Service Management.

Other use cases:

  • Measuring Customer Satisfaction
  • Digital Signature
  • Social Media Analytics
  • Workflow Management
  • Proposal & Quote Management
  • Contacts History
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SAP Field Service Management.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

SAP Field Service Management Use-Cases and Business Priorities: Customer Satisfaction Data

SAP Field Service Management works with different mediums / channels such as Phone Calls.

SAP Field Service Management's features include Ticketing, and Dashboard. and SAP Field Service Management support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also SAP Field Service Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended ...up being an all-hands-on-deck effort. With SAP, we are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers." - Brian Kaufman

SAP Field Service Management, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SAP Field Service Management

Top Industries

  • Manufacturing
  • Mechanical or Industrial Engineering
  • Utilities

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

SAP Field Service Management is popular in Manufacturing, Mechanical Or Industrial Engineering, and Utilities and is widely used by Enterprise, Large Enterprise, and Small Business.

Comprehensive Insights on SAP Field Service Management Use Cases

Why is SAP Field Service Management the best choice for Contract Management?

What Are the key features of SAP Field Service Management for Measuring Customer Satisfaction?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SAP Field Service Management solved their Field Service Management needs. Cuspera uses 234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SAP Field Service Management testimonial

Brian Kaufman

Supply Chain Manager

Orchard Machinery Corporation

Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers.

Testimonial By Brian Kaufman
SAP Field Service Management testimonial

Lou Shenqiang

General Manager of Enterprise Business

Beijing LLVision Technology Co., ltd

After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang
SAP Field Service Management testimonial

Burke Desautels

Vice President Aftermarket Engineering

IEP Technologies

One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts.

Testimonial By Burke Desautels
CUSTOMERS TESTIMONIALS
SAP Field Service Management testimonial

Brian Kaufman

Supply Chain Manager

Orchard Machinery Corporation

Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers.

Testimonial By Brian Kaufman
SAP Field Service Management testimonial

Lou Shenqiang

General Manager of Enterprise Business

Beijing LLVision Technology Co., ltd

After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang
SAP Field Service Management testimonial

Burke Desautels

Vice President Aftermarket Engineering

IEP Technologies

One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts.

Testimonial By Burke Desautels

Case Studies

COMPANY INDUSTRY CASE STUDIES
SAP Field Service Management case study
Utilities
Utilities
Case Study Siemens Gamesa

Learn How Siemens Gamesa Supports a Newly Merged Company with a Single Digital Platform.

Read More
SAP Field Service Management case study
Manufacturing
Manufacturing
Case Study Beijing LLVision Technology Co., ltd

Learn How Smart Field Management Makes Remote Collaboration into a Reality.

Read More
SAP Field Service Management case study
Oil & Energy
Oil & Energy
CASE STUDY Uniper

Uniper, a global energy provider, increased productivity by 70% for remote work requests using SAP Business Technology Platform to streamline operations and enhance process efficiency.

Read More

Video

SAP Field Service Management: Supporting Oil Field Services

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lightning

Peers used SAP Field Service Management for contract management and order management

SAP Field Service Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.91/5

Read Reviews (23)
Custom Reports

4.52/5

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.91/5

Read Reviews (23)
Custom Reports

4.52/5

Read Reviews (28)

SAP Field Service Management Integrations

SAP Field Service Management integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import


Few API Integrations for SAP Field Service Management

Software Failure Risk Guidance

?

for SAP Field Service Management

Overall Risk Meter

Low Medium High

Top Failure Risks for SAP Field Service Management

SAP SE News

DyFlex Solutions on track to move customers to SAP Cloud - ARNnet

DyFlex Solutions is progressing in transitioning its customers to SAP Cloud, indicating a focus on cloud computing services.

09/04/2025 - source

SAP Business Network, Promote Subscription Makes It Easier Than Ever for Suppliers to Shine

SAP has launched the SAP Business Network, promote subscription, to help suppliers enhance their visibility, attract new customers, and grow their business by verifying company details and building trust with buyers.

06/04/2025 - source

Viasat's Digital Transformation with SAP: Championing Innovation Under Ravi Namboori's Vision

Viasat is undergoing a digital transformation with SAP under the leadership of Ravi Namboori to modernize its operations and support global scalability, particularly after acquiring Inmarsat in 2023.

02/04/2025 - source

SAP SE Feeds

SAP Releases Integrated Report 2024 and Files Annual Report 2024 on Form 20-F with the ...

SAP has released its Integrated Report 2024 and filed its Annual Report 2024 on Form 20-F with the U.S. Securities and Exchange Commission.

26/02/2025 - source

SAP appoints Simon Davies as President of newly-formed APAC region | Mi3

SAP appoints Simon Davies as President of the newly-formed APAC region, responsible for strategy and operations across Asia Pacific, including markets like Australia, China, and India.

17/02/2025 - source

Sebastian Steinhaeuser Joins SAP Board - The Software Report

Sebastian Steinhaeuser has been appointed to SAP's Executive Board to lead the new Strategy & Operations division, focusing on strategy, internal operations, and collaboration with global marketing.

16/02/2025 - source

SAP SE Profile

Company Name

SAP SE

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

Financials

IPO