SAP Service Cloud Overview
SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.
Use Cases
Customers recommend Engagement Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using SAP Service Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Service Cloud.
SAP Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Service Cloud works with different mediums / channels such as Omnichannel. and Phone Calls.
SAP Service Cloud's features include Ticketing. and SAP Service Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also SAP Service Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help." - Shah Md. Sadat Shahriar
SAP Service Cloud, Housecall Pro, BlueFolder, Jobber, Claritysoft CRM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Service Cloud
Top Industries
- Wholesale
- Construction
- Consumer Goods
Popular in
- Mid Market
SAP Service Cloud is popular in Wholesale, Construction, and Consumer Goods and is widely used by Mid Market,
Comprehensive Insights on SAP Service Cloud Use Cases
How does SAP Service Cloud facilitate Engagement Management?
How efficiently Does SAP Service Cloud manage your Contact List Management?
How can SAP Service Cloud optimize your Proposal & Quote Management Workflow?
Why is SAP Service Cloud the best choice for Helpdesk Management?
25+ more Business Use Cases
17 buyers and buying teams have used Cuspera to assess how well SAP Service Cloud solved their Help Desk needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
|
SAP technology is at the heart of our transformation into a truly connected, intelligent enterprise, which has empowered us to become oneof the world’s top intralogistics service providers. Testimonial By Stephan Riemensperger |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Shah Md. Sadat Shahriar Head of Service Butterfly Marketing Limited |
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
Tracy Stone Customer Response Manager, B&D Group DuluxGroup Ltd. |
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
|
Stephan Riemensperger Head of Business IT GEBHARDT Group |
SAP technology is at the heart of our transformation into a truly connected, intelligent enterprise, which has empowered us to become oneof the world’s top intralogistics service providers. Testimonial By Stephan Riemensperger |
Case Studies
CASE STUDY Delta Air Lines
CASE STUDY FC Bayern
CASE STUDY Rheem Australia
CASE STUDY Team Liquid
CASE STUDY FC Bayern
CASE STUDY ALDO
Video
Introduction - SAP Service Cloud
Peers used SAP Service Cloud for engagement management and contact list management
SAP Service Cloud Competitors
SAP Service Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
SAP Service Cloud Integrations
SAP Service Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Service Cloud
Software Failure Risk Guidance
?for SAP Service Cloud
Overall Risk Meter
Top Failure Risks for SAP Service Cloud
SAP SE News
RChilli Launches Application on SAP SuccessFactors Marketplace - StreetInsider
RChilli has launched its application on the SAP SuccessFactors Marketplace, expanding integration options for SAP SuccessFactors users. The new solution enables streamlined resume parsing and data enrichment, enhancing HR processes for enterprises leveraging SAP's cloud-based human capital management platform.
BIKE24 streamlined its entire process with SAP S/4HANA Public Cloud - Trademagazin
BIKE24, a leading German online cycling retailer, has optimized its operations by implementing SAP S/4HANA Public Cloud. This cloud ERP solution enables BIKE24 to manage 77,000 products from 800 manufacturers efficiently, supporting rapid order fulfillment and scalable business processes for the growing cycling market.
SAP June 2025 Patch Day - 14 Vulnerabilities Patched Across Multiple Products
SAP released its June 2025 Security Patch Day update, fixing 14 vulnerabilities across various enterprise products. The update addresses critical authorization bypass and cross-site scripting flaws, with CVSS scores up to 9.6. SAP urges all customers to apply these patches immediately to secure business-critical systems against potential cyber threats.
Alibaba Group and SAP Announce Strategic Partnership to Accelerate AI-Powered Digital ...
Alibaba Group and SAP have formed a strategic partnership to accelerate AI-powered digital transformation for enterprises in China. The collaboration will integrate SAPs business applications with Alibaba Clouds AI and cloud infrastructure, enabling joint solutions for intelligent enterprise operations. This partnership targets digital innovation, data-driven decision-making, and scalable cloud deployments for Chinese businesses.
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