SAP Service Cloud Overview
SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.
Use Cases
Customers recommend Engagement Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using SAP Service Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Service Cloud.
SAP Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Service Cloud works with different mediums / channels such as Omnichannel. and Phone Calls.
SAP Service Cloud's features include Ticketing. and SAP Service Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also SAP Service Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help." - Shah Md. Sadat Shahriar
SAP Service Cloud, Housecall Pro, BlueFolder, Jobber, Claritysoft CRM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Service Cloud
Top Industries
- Wholesale
- Construction
- Consumer Goods
Popular in
- Mid Market
SAP Service Cloud is popular in Wholesale, Construction, and Consumer Goods and is widely used by Mid Market,
Comprehensive Insights on SAP Service Cloud Use Cases
How efficiently Does SAP Service Cloud manage your Engagement Management?
What solutions does SAP Service Cloud provide for Contact List Management?
How can SAP Service Cloud enhance your Proposal & Quote Management process?
How can SAP Service Cloud optimize your Helpdesk Management Workflow?
25+ more Business Use Cases
17 buyers and buying teams have used Cuspera to assess how well SAP Service Cloud solved their Help Desk needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
SAP technology is at the heart of our transformation into a truly connected, intelligent enterprise, which has empowered us to become oneof the world’s top intralogistics service providers. Testimonial By Stephan Riemensperger |
|
After implementing SAP Service Cloud, we were able to cut administrative work in field service by 90%. Testimonial By Ralf Gittinger |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Shah Md. Sadat Shahriar Head of Service Butterfly Marketing Limited |
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
Stephan Riemensperger Head of Business IT GEBHARDT Group |
SAP technology is at the heart of our transformation into a truly connected, intelligent enterprise, which has empowered us to become oneof the world’s top intralogistics service providers. Testimonial By Stephan Riemensperger |
|
Ralf Gittinger Managing Director INICOMService GmbH |
After implementing SAP Service Cloud, we were able to cut administrative work in field service by 90%. Testimonial By Ralf Gittinger |
Case Studies
CASE STUDY Coldplay
CASE STUDY NHL (National Hockey League)
CASE STUDY Siemens Healthineers
CASE STUDY FC Bayern
CASE STUDY Cirque du Soleil
CASE STUDY Sharks Sports & Entertainment (SSE)
Video
Introduction - SAP Service Cloud
Peers used SAP Service Cloud for engagement management and contact list management
SAP Service Cloud Competitors
SAP Service Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
SAP Service Cloud Integrations
SAP Service Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Service Cloud
Software Failure Risk Guidance
?for SAP Service Cloud
Overall Risk Meter
Top Failure Risks for SAP Service Cloud
SAP SE News
MSITEK Powers Next-Gen Retail Innovation at S.Market by SAP and Compass with ... - EIN Presswire
MSITEK, a global SAP partner, has integrated AllGoVision's AI-based video analytics into S.Market, a micro-market co-developed by SAP and Compass Group. This collaboration enhances retail innovation with real-time surveillance and operational intelligence, creating a secure and data-driven shopping experience at SAP Labs India Innovation Park.
Kyndryl and Nova Intelligence Announce Strategic Collaboration to Accelerate SAP ...
Kyndryl and Nova Intelligence have formed a strategic collaboration to enhance SAP transformation services for clients. This partnership integrates Kyndryl's SAP modernization expertise with Nova Intelligence's AI solutions to expedite customer migrations to SAP Cloud ERP. The collaboration aims to modernize legacy systems, ensuring compliance with SAP Clean Core principles, and reduce transformation costs.
Every developer at SAP will be an AI developer: Sindhu Gangadharan - BusinessToday
SAP is transforming its workforce by ensuring every developer becomes an AI developer, as stated by Sindhu Gangadharan, SAP Labs India's SVP and MD. This initiative is part of SAP's strategy to embed AI across its products, including the S/4HANA Cloud platform. The company is also focusing on AI ethics and governance, with an AI Ethics Council established in 2018 and ongoing ethics training for employees.
SAP's Strategic Acquisition of SmartRecruiters: A Catalyst for HCM Dominance and AI ...
SAP has acquired SmartRecruiters to enhance its Human Capital Management (HCM) suite with AI-driven talent acquisition tools. This strategic move aims to close SAP's talent acquisition gap and position it strongly in the AI-driven HR market, projected to grow significantly. The integration of SmartRecruiters' SaaS model is expected to boost SAP's cloud revenue and provide a competitive edge against rivals like Workday and Oracle.
SAP SE Profile
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