SAP Service Cloud Overview
SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.
Use Cases
Customers recommend Engagement Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using SAP Service Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Service Cloud.
SAP Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Service Cloud works with different mediums / channels such as Omnichannel. and Phone Calls.
SAP Service Cloud's features include Ticketing. and SAP Service Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also SAP Service Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"After implementing SAP Service Cloud, we were able to cut administrative work in field service by 90%." - Ralf Gittinger
SAP Service Cloud, Housecall Pro, BlueFolder, Jobber, Claritysoft CRM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Service Cloud
Top Industries
- Wholesale
- Construction
- Consumer Goods
Popular in
- Mid Market
SAP Service Cloud is popular in Wholesale, Construction, and Consumer Goods and is widely used by Mid Market,
Comprehensive Insights on SAP Service Cloud Use Cases
How does SAP Service Cloud address your Engagement Management Challenges?
How can SAP Service Cloud enhance your Contact List Management process?
What benefits does SAP Service Cloud offer for Proposal & Quote Management?
What benefits does SAP Service Cloud offer for Helpdesk Management?
25+ more Business Use Cases
17 buyers and buying teams have used Cuspera to assess how well SAP Service Cloud solved their Help Desk needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
After implementing SAP Service Cloud, we were able to cut administrative work in field service by 90%. Testimonial By Ralf Gittinger |
|
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
|
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ralf Gittinger Managing Director INICOMService GmbH |
After implementing SAP Service Cloud, we were able to cut administrative work in field service by 90%. Testimonial By Ralf Gittinger |
|
Tracy Stone Customer Response Manager, B&D Group DuluxGroup Ltd. |
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
|
Mark England Head of Technology Services Yell Limited |
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Medical Devices
|
Medical Devices |
Case Study Carestream HealthRead More |
Consumer Goods
|
Consumer Goods |
Case Study DuluxGroup’s B&D GroupRead More |
Retail
|
Retail |
CASE STUDY ALDORead More |
Video
Introduction - SAP Service Cloud
Peers used SAP Service Cloud for engagement management and contact list management
SAP Service Cloud Competitors
SAP Service Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
SAP Service Cloud Integrations
SAP Service Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Service Cloud
Software Failure Risk Guidance
?for SAP Service Cloud
Overall Risk Meter
Top Failure Risks for SAP Service Cloud
SAP SE News
DyFlex Solutions on track to move customers to SAP Cloud - ARNnet
DyFlex Solutions is progressing in transitioning its customers to SAP Cloud, indicating a focus on cloud computing services.
SAP Business Network, Promote Subscription Makes It Easier Than Ever for Suppliers to Shine
SAP has launched the SAP Business Network, promote subscription, to help suppliers enhance their visibility, attract new customers, and grow their business by verifying company details and building trust with buyers.
Viasat's Digital Transformation with SAP: Championing Innovation Under Ravi Namboori's Vision
Viasat is undergoing a digital transformation with SAP under the leadership of Ravi Namboori to modernize its operations and support global scalability, particularly after acquiring Inmarsat in 2023.
SAP SE Feeds
SAP Releases Integrated Report 2024 and Files Annual Report 2024 on Form 20-F with the ...
SAP has released its Integrated Report 2024 and filed its Annual Report 2024 on Form 20-F with the U.S. Securities and Exchange Commission.
SAP appoints Simon Davies as President of newly-formed APAC region | Mi3
SAP appoints Simon Davies as President of the newly-formed APAC region, responsible for strategy and operations across Asia Pacific, including markets like Australia, China, and India.
Sebastian Steinhaeuser Joins SAP Board - The Software Report
Sebastian Steinhaeuser has been appointed to SAP's Executive Board to lead the new Strategy & Operations division, focusing on strategy, internal operations, and collaboration with global marketing.
SAP SE Profile
HQ Location
3999 West Chester Pike, Newtown Square, PA 19073, USA
Employees
10001+
Social
Financials
IPO
Get a personalised risk report for SAP Service Cloud
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
SAP Service Cloud may get in touch with you regarding your request.
Request Custom Quote
SAP SE will get in touch with you regarding your request.