SAP Service Cloud Overview
SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.
Use Cases
Customers recommend Engagement Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using SAP Service Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Service Cloud.
SAP Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Service Cloud works with different mediums / channels such as Omnichannel. and Phone Calls.
SAP Service Cloud's features include Ticketing. and SAP Service Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also SAP Service Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"SAP technology is at the heart of our transformation into a truly connected, intelligent enterprise, which has empowered us to become oneof the world’s top intralogistics service providers." - Stephan Riemensperger
SAP Service Cloud, Housecall Pro, BlueFolder, Jobber, Claritysoft CRM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Service Cloud
Top Industries
- Wholesale
- Construction
- Consumer Goods
Popular in
- Mid Market
SAP Service Cloud is popular in Wholesale, Construction, and Consumer Goods and is widely used by Mid Market,
SAP Service Cloud Customer wins, Customer success stories, Case studies
What solutions does SAP Service Cloud provide for Engagement Management?
What makes SAP Service Cloud ideal for Contact List Management?
What solutions does SAP Service Cloud provide for Proposal & Quote Management?
How can SAP Service Cloud enhance your Helpdesk Management process?
17 buyers and buying teams have used Cuspera to assess how well SAP Service Cloud solved their Help Desk needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SAP technology is at the heart of our transformation into a truly connected, intelligent enterprise, which has empowered us to become oneof the world’s top intralogistics service providers. Testimonial By Stephan Riemensperger |
|
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
|
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stephan Riemensperger Head of Business IT GEBHARDT Group |
SAP technology is at the heart of our transformation into a truly connected, intelligent enterprise, which has empowered us to become oneof the world’s top intralogistics service providers. Testimonial By Stephan Riemensperger |
|
Mark England Head of Technology Services Yell Limited |
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
|
Tracy Stone Customer Response Manager, B&D Group DuluxGroup Ltd. |
After reviewing the data, we are very happy with the results and how efficient our processes have become. In some cases, the artificial intelligence capability was closer than our agents were in choosing the correct service ticket category. Testimonial By Tracy Stone |
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Peers used SAP Service Cloud for engagement management and contact list management
SAP Service Cloud Competitors
SAP Service Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
SAP Service Cloud Integrations
SAP Service Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Service Cloud
Software Failure Risk Guidance
?for SAP Service Cloud
Overall Risk Meter
Top Failure Risks for SAP Service Cloud
SAP SE News
Markus Hilken Appointed to Lead SAP Emarsys Hungary - Budapest Business Journal
Markus Hilken has been appointed to lead SAP Emarsys Hungary, indicating a strategic leadership change within SAP's regional operations.
StarCompliance Announces Integration with Concur Expense
StarCompliance has integrated its Expense Tracking Connector with SAP Concur Expense, now available in the SAP Concur App Center. This integration automates expense matching and discrepancy resolution, enhancing compliance workflows by reducing manual reviews and centralizing data management.
SAP joins forces with France's AI ecosystem to power Europe's sovereign digital future | INN
SAP has announced a collaboration with France's AI sector, including partnerships with Bleu, Capgemini, and Mistral AI, to develop AI-driven sovereign cloud solutions for Europe. This initiative aims to enhance Europe's digital sovereignty by integrating SAP's enterprise applications with local AI expertise, focusing on secure, scalable, and compliant technology solutions.
MiLi from Lexin Solutions Now Available on SAP Store
Lexin Solutions' MiLi SaaS platform is now available on the SAP Store, integrating with SAP S/4HANA via the SAP Business Technology Platform Integration Suite. MiLi offers real-time supply chain intelligence and inventory optimization for indirect materials, enhancing operational efficiency and data integrity. The platform is SAP-certified and provides modular, scalable solutions for asset-intensive sectors.
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