ServiceMax Overview
ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!
Use Cases
Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using ServiceMax.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServiceMax.
ServiceMax Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceMax works with different mediums / channels such as Social Media. Offline. On Premises etc.
ServiceMax's features include Personalization, Recording, Ticketing, etc. and ServiceMax support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceMax analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Field service automation and integration to ERP applications for exposing products, pricing, inventory, contracts and entitlements, accounts, contacts, etc...." Peer review by Consultant
ServiceMax, GorillaDesk, MobiWork Field Service Software, eLogger, TaxDome, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceMax
Top Industries
- Medical Devices
- Information Technology and Services
- Consumer Services
Popular in
- Mid Market
- Enterprise
- Small Business
ServiceMax is popular in Medical Devices, Information Technology And Services, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on ServiceMax Use Cases
What makes ServiceMax ideal for Collaboration?
What solutions does ServiceMax provide for Contract Management?
How efficiently Does ServiceMax manage your Workflow Management?
What solutions does ServiceMax provide for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well ServiceMax solved their Field Service Management needs. Cuspera uses 862 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Case Studies
CASE STUDY Thermo Fisher Scientific
CASE STUDY SPP Pumps
CASE STUDY Medical Microinstruments (MMI)
CASE STUDY Lowry Solutions
CASE STUDY Tecpetrol
CASE STUDY Solta Medical
Video
Optimize Your Service with ServiceMax: Engage: Service Board: Go: and Zinc
Frequently Asked Questions(FAQ)
for ServiceMax
What is ServiceMax used for?
What are the top features of ServiceMax?
Who uses ServiceMax?
What are ServiceMax alternatives?
Where is ServiceMax located?
Peers used ServiceMax for collaboration and onboarding
ServiceMax Competitors
ServiceMax Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (94) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (94) |
ServiceMax Integrations
ServiceMax integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceMax
Software Failure Risk Guidance
?for ServiceMax
Overall Risk Meter
Top Failure Risks for ServiceMax
PTC Inc. News
PTC Delivers New Service Lifecycle Management AI Solutions to Modernize Field Service and the Service Supply Chain
PTC has introduced new AI solutions for ServiceMax and Servigistics, enhancing service lifecycle management. These advancements aim to improve work order execution and service parts planning through AI-driven intelligence. The updates include multi-agent orchestration, process automation, and a new Knowledge API, with Servigistics introducing an AI Assistant for better forecasting and planning. These innovations are part of PTC's broader AI portfolio supporting product lifecycle transformation.
PTC Launches Arena AI Assistant to Accelerate PLM and QMS Workflows - PR Newswire
PTC has launched the Arena AI Assistant, enhancing its product lifecycle management (PLM) and quality management system (QMS) workflows. This AI-driven tool provides real-time, context-aware guidance, integrating seamlessly into Arena's interface to assist users with tasks like engineering change orders and compliance. It supports over 15 languages and updates with new Arena releases. Additionally, PTC introduced Arena Supply Chain Intelligence and Onshape-Arena Connection features to improve supply chain resilience and streamline product development.
PTC to Announce Fiscal Q3'25 Results on Wednesday, July 30th, 2025 - Yahoo Finance
PTC will announce its fiscal Q3 2025 results on July 30, 2025, after market close. A live webcast and conference call will follow to review the results.
PTC Appoints Jon Stevenson as Executive Vice President, Chief Product Officer - PR Newswire
PTC has appointed Jon Stevenson as Executive Vice President and Chief Product Officer. Stevenson, who has a strong background in product development and technology innovation, will focus on enhancing PTC's Digital Thread product portfolio, including PLM and ALM integration, CAD, SaaS transition, and AI embedding. He succeeds Kevin Wrenn, who will take on a new role to deepen customer engagement.
PTC Inc. Profile
Company Name
PTC Inc.
Company Website
https://www.ptc.com/enHQ Location
PTC World Headquarters, 121 Seaport Boulevard, Boston, MA 02210
Employees
5001-10000
Social
Financials
IPO
