ServiceMax Overview

ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!

Use Cases

Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using ServiceMax.

Other use cases:

  • Workflow Management
  • Customer Feedback Management
  • Advertisement
  • Order Management
  • Sending & Publishing Communications
  • Contact List Management
  • Engagement Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServiceMax.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Grow Market Share
  • Establish Thought Leadership
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Internal Communications
  • Improve Visibility
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ServiceMax Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceMax works with different mediums / channels such as Social Media. Offline. On Premises etc.

ServiceMax's features include Personalization, Recording, Ticketing, etc. and ServiceMax support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceMax analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Which is why we invested in service, because the better our service department is the better our sales and customer satisfaction will be...." Peer review by Mark Kragenbring, Field Service Operations Manager, Westmor

ServiceMax, GorillaDesk, MobiWork Field Service Software, eLogger, TaxDome, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceMax

Top Industries

  • Medical Devices
  • Information Technology and Services
  • Consumer Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

ServiceMax is popular in Medical Devices, Information Technology And Services, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.

ServiceMax Customer wins, Customer success stories, Case studies

How efficiently Does ServiceMax manage your Collaboration?

What makes ServiceMax ideal for Contract Management?

Why is ServiceMax the best choice for Workflow Management?

What benefits does ServiceMax offer for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well ServiceMax solved their Field Service Management needs. Cuspera uses 862 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Optimize Your Service with ServiceMax: Engage: Service Board: Go: and Zinc

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Frequently Asked Questions(FAQ)

for ServiceMax

What is ServiceMax used for?

ServiceMax is a Field Service Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Onboarding and Contract Management .

What are the top features of ServiceMax?

Personalization, Recording and Ticketing are some of the top features of ServiceMax.

Who uses ServiceMax?

ServiceMax is used by Medical Devices, Information Technology And Services and Consumer Services among other industries.

What are ServiceMax alternatives?

GorillaDesk, MobiWork Field Service Software, ELogger and TaxDome are popular alternatives for ServiceMax.

Where is ServiceMax located?

ServiceMax is headquartered at PTC World Headquarters, 121 Seaport Boulevard, Boston, MA 02210.
lightning

Peers used ServiceMax for collaboration and onboarding

ServiceMax Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)

Software Failure Risk Guidance

?

for ServiceMax

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceMax

PTC Inc. News

Financial

PTC Q1 Earnings & Revenues Top, Rise Y/Y on Large Deal Momentum

PTC reported strong Q1 fiscal 2026 results, with non-GAAP EPS of $1.92, up 75% year-over-year, surpassing estimates. Revenue rose 21% to $686 million, driven by large deals and strategic focus on its Intelligent Product Lifecycle strategy. The company is progressing with the divestiture of Kepware and ThingWorx to sharpen its core focus.

Read more →
Financial

PTC posts strong Q1 revenue and profit surge | PTC SEC Filing - Form 10-Q

PTC Inc. reported a 21% increase in Q1 revenue to $685.8 million, driven by a 56% rise in license revenue. The company's ARR grew by 13% to $2.49 billion, reflecting strong subscription model performance. GAAP operating income nearly doubled, and diluted EPS rose 104%. PTC plans to sell its Kepware and ThingWorx businesses for $600 million, with proceeds earmarked for stock buybacks.

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Financial

PTC to Report Q1 Earnings: Here's What Investors Should Expect

PTC is set to announce its Q1 fiscal 2026 earnings on February 4, with expected revenues between $600 million and $660 million and a non-GAAP EPS range of $1.26 to $1.82. The company has focused on enhancing its product lifecycle management and computer-aided design solutions, integrating AI capabilities, and transitioning to a subscription model. Recent product updates include AI-powered features in Windchill PLM and upgrades to its ALM portfolio.

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Product

PTC Launches New Windchill AI Parts Rationalization Capabilities - PR Newswire

PTC has launched Windchill AI Parts Rationalization, an AI capability within its Windchill PLM solution. This enhancement addresses duplicate parts and inconsistent data, improving part findability and reducing costs. It integrates AI into parts management workflows, aiding manufacturers in cutting rework and speeding up development cycles. Future updates will enhance automation and decision-making in product lifecycle management.

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PTC Inc. Profile

Company Name

PTC Inc.

Company Website

https://www.ptc.com/en

HQ Location

PTC World Headquarters, 121 Seaport Boulevard, Boston, MA 02210

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

IPO