ServiceTitan Overview

ServiceTitan enhances efficiency, increases revenue, and eliminates paper use. Field service management is streamlined with ServiceTitan's comprehensive software.

Use Cases

Customers recommend Call Recording, Tracking & Monitoring Communications, Sales Document Management, as the business use cases that they have been most satisfied with while using ServiceTitan.

Other use cases:

  • Workflow Management
  • Onboarding
  • Campaign Management
  • Engagement Management
  • Products & Pricelist Management
  • Advertisement
  • Contacts History
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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using ServiceTitan.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Increase Average Basket Value
  • Establish Thought Leadership
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ServiceTitan Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceTitan works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

ServiceTitan's features include Recording, Personalization, Dashboard, etc. and ServiceTitan support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceTitan analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It is our invoice and quote hub for everything enrolling service calls...." Peer review by Program Manager in Corporate

ServiceTitan, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceTitan

Top Industries

  • Construction
  • Consumer Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

ServiceTitan is popular in Construction, Consumer Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on ServiceTitan Use Cases

How can ServiceTitan enhance your Call Recording process?

What Are the key features of ServiceTitan for Tracking & Monitoring Communications?

How does ServiceTitan facilitate Sales Document Management?

What Are the key features of ServiceTitan for Workflow Management?

How does ServiceTitan facilitate Onboarding?

36+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServiceTitan solved their Field Service Management needs. Cuspera uses 1430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

CASE STUDY Rainforest Plumbing & Air

ServiceTitan helped Rainforest Plumbing & Air move away from manual processes. The company used ServiceTitan's cloud-based platform for the trades. In four years, they saw a $10 million increase in r...evenue. They added 20 more trucks to their fleet. Billing time dropped by one week. ServiceTitan improved cash flow, communication, and situational awareness for the business.

CASE STUDY Aspen Mountain Plumbing

ServiceTitan helped Aspen Mountain Plumbing improve customer experience in rural Wyoming. The company used ServiceTitan to make operations smoother and boost communication. This led to better service... for their customers. The founder says ServiceTitan keeps growing with their business. A technician reports feeling more efficient and happier using the platform.

Construction

CASE STUDY Interstate AC

ServiceTitan helped Interstate AC move away from manual processes and paper timesheets. The company used ServiceTitan to track equipment info and manage projects in real time. Interstate AC saw 33% r...evenue growth in the first year. Billing time dropped by 2-3 weeks and payroll now takes just 24 hours. The business now runs more efficiently and grows consistently.

Construction

CASE STUDY Adams Power

ServiceTitan helped Adams Power manage four locations and unify their offices. Adams Power needed software that listened to their needs and improved with feedback. With ServiceTitan, they saw a 50% i...ncrease in locations over two years. They handled over 67,000 inbound calls in 2024. Time spent invoicing dropped by 50%. Adams Power praised ServiceTitan for evolving based on customer input.

CASE STUDY Lovett Services

ServiceTitan helped Lovett Services remove inefficiencies in their commercial plumbing business. They used customizable reports to track performance and billing. This led to a 25% increase in revenue... in the first year. Net profit margins grew by 5%. Their Google review score reached 4.9. The company president said tracking billable hours and parts made the difference in profitability.

Construction

CASE STUDY Guardian Roofing

ServiceTitan helped Guardian Roofing grow fast. The company used ServiceTitan’s Exterior Trades Contractor Report to find and fix problems in the roofing industry. Guardian Roofing saw a $30 million ...increase in revenue in 2024. The company tripled in size since 2015. They now handle less than 40 transactions daily. Co-founder Matt Swanson says ServiceTitan made this growth possible.

Video

Field Features with Margaux | ST-69 Mobile Features

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Frequently Asked Questions(FAQ)

for ServiceTitan

What is ServiceTitan used for?

ServiceTitan is a Field Service Management Software mainly used by its customers to Increase Sales & Revenue and Improve ROI by Call Recording, Tracking & Monitoring Communications and Sales Document Management .

What are the top features of ServiceTitan?

Recording, Personalization and Dashboard are some of the top features of ServiceTitan.

Who uses ServiceTitan?

ServiceTitan is used by Construction, Consumer Services and Information Technology And Services among other industries.

What are ServiceTitan alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTitan.

Where is ServiceTitan located?

ServiceTitan is headquartered at Glendale, CA.
lightning

Peers used ServiceTitan for call recording and tracking & monitoring communications

ServiceTitan Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (158)
Analytics

4.02/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (158)
Analytics

4.02/5 ★

Read Reviews (17)

Software Failure Risk Guidance

?

for ServiceTitan

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTitan

ServiceTitan, Inc. News

Partnership

ServiceTitan and Pine Services Group Partner to Deliver Comprehensive Solutions for Commercial and Construction Industries - The Globe and Mail

ServiceTitan and Pine Services Group have partnered to offer integrated field service management, accounting, and ERP solutions for commercial and construction industries. This collaboration aims to enhance enterprise-level growth by leveraging Pine's ERP expertise and ServiceTitan's FSM platform, expanding market reach and providing advanced capabilities for complex operations.

Partnership

ServiceTitan and Pine Services Group Partner to Deliver Comprehensive Solutions for Commercial and Construction Industries

ServiceTitan and Pine Services Group have formed a partnership to offer integrated field service management and ERP solutions for commercial and construction industries. This collaboration aims to enhance market reach and support enterprise-level growth by leveraging Pine's ERP expertise and ServiceTitan's FSM platform.

Partnership

ServiceTitan and Pine Services Group Partner to Deliver Comprehensive ...

ProMobi Technologies' Scalefusion has partnered with Hermitage Solutions to distribute its Unified Endpoint Management (UEM) and security solutions across Europe. This strategic agreement enables Hermitage's network of resellers and MSPs to offer Scalefusion's UEM, OneIdP, and Veltar Endpoint Security products, enhancing device management and security for sectors like public administration and healthcare. The partnership aims to address challenges like device proliferation and regulatory compliance, particularly in France.

Partnership

ServiceTitan Partners with Associated Builders and Contractors to Empower Construction Professionals - Yahoo Finance

ServiceTitan has partnered with Associated Builders and Contractors (ABC) to join ABC's Tech Marketplace. This collaboration aims to provide ABC members with access to ServiceTitan's comprehensive software platform, which offers tools for scheduling, billing, and real-time tracking. The partnership includes a member-exclusive benefit of three free months of ServiceTitan subscription, enhancing technology adoption in the construction industry.

ServiceTitan, Inc. Profile

Company Name

ServiceTitan, Inc.

HQ Location

Glendale, CA

Employees

501-1000

Social

Financials

SERIES D