ServiceTrade Overview

ServiceTrade enhances the workflow for commercial service contractors, particularly in HVAC and fire protection. It transforms field service management by organizing projects, services, and customer interactions. Users report smoother operations and increased profitability. One standout feature is its ability to boost revenue growth by 44% annually for commercial service contractors. The platform is designed for those managing complex service projects, ensuring technicians have the right tools and information. With over 1,300 contractors relying on ServiceTrade, it's a proven choice for businesses aiming to streamline operations and improve customer satisfaction.

Use Cases

Customers recommend Sales Document Management, Engagement Management, Rating And Review Management, as the business use cases that they have been most satisfied with while using ServiceTrade.

Other use cases:

  • Workflow Management
  • Social Media Analytics
  • Sending & Publishing Communications
  • Helpdesk Management
  • Lifetime Value Management
  • Contacts History
  • Competitive Intelligence
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using ServiceTrade.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Grow Market Share
  • Improve Efficiency
  • Improve Visibility
  • Build Brand Awareness
See all business priorities See less business priorities

ServiceTrade Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceTrade's features include Recording, Dashboard, Alerts: Popups & Notifications, etc. and ServiceTrade support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ServiceTrade analytics capabilities include Analytics, and Custom Reports.

Reviews

"...A toggle on the quote page to select to total all charges or leave the total off would be great...." Peer review by Josh, T & S Fire and Security

ServiceTrade, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServiceTrade streamlines scheduling and dispatching for commercial services. Customer satisfaction is improved, helping to win and retain clients.

Popular Business Setting

for ServiceTrade

Top Industries

  • Construction
  • Consumer Services
  • Mechanical or Industrial Engineering

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ServiceTrade is popular in Construction, Consumer Services, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Enterprise.

ServiceTrade Customer wins, Customer success stories, Case studies

How can ServiceTrade optimize your Sales Document Management Workflow?

What benefits does ServiceTrade offer for Engagement Management?

How can ServiceTrade enhance your Rating And Review Management process?

How does ServiceTrade address your Workflow Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well ServiceTrade solved their Field Service Management needs. Cuspera uses 1329 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

More than Software: How ServiceTrade Became Xtreme Fire??s Growth Partner

ServiceTrade has become a key growth partner for Xtreme Fire Protection by streamlining operations and enhancing efficiency. The partnership began with a smooth onboarding process, leading to operati...onal improvements like the "Technician Away" feature, which drastically reduced scheduling time. This collaboration has allowed Xtreme Fire to focus on strategic growth, increasing their technician count by 46% since 2024 and improving cost tracking for better profit margin insights.

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Preferred Mechanical Group - Mechanical Or Industrial Engineering

ServiceTrade helped Preferred Mechanical Group grow from 3 to 52 technicians in three years. The company started with ServiceTrade early to support better processes and technician needs. Owner Kevin ...Harris chose ServiceTrade because it was built for technicians. The software made operations more efficient and supported rapid business growth. PMG now has 78 employees and plans to keep growing.

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K&R Mechanical - Mechanical Or Industrial Engineering

ServiceTrade helped K&R Mechanical improve project management and customer service. Before ServiceTrade, customers were sometimes confused about what they were paying for. With ServiceTrade, technici...ans have all the information they need in one place. Customers now have full transparency and can see a complete record of work. This has reduced confusion and made operations smoother for everyone.

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Guardian Fire Protection - Fire Protection & Life Safety

ServiceTrade helped Guardian Fire Protection replace four separate software systems. The company improved access to customer information and saw new efficiencies within months. Guardian expanded to e...ight offices across three states. They now service over 38,000 locations and performed 90,000 services last year. ServiceTrade made it easier for technicians and staff to manage jobs and customer needs.

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Comfort Systems USA - Mechanical Or Industrial Engineering

SalesManager helps Comfort Systems USA companies sell more strategically. Before SalesManager, teams used many different tools for CRM, estimating, and proposals. Now, SalesManager gives them one sys...tem for sales, making processes smoother and improving metrics. Many companies under Comfort Systems USA have adopted SalesManager. Technicians now get better information, which helps them serve customers faster and more accurately.

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ASSC (Air Systems Service & Construction) - Mechanical Or Industrial Engineering

ServiceTrade helped ASSC improve customer experience and efficiency. ASSC wanted better communication and faster service for their customers. With ServiceTrade, customers get real-time updates and ca...n approve quotes online. ASSC saw faster billing and better reporting. In just eight months, ASSC improved customer communication and business speed.

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Announcing ServiceTrade Smart AI - Artificial Intelligence for Commercial Contractors

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Frequently Asked Questions(FAQ)

for ServiceTrade

What is ServiceTrade?

ServiceTrade is a SaaS application for commercial service contractors. Where the mobile and web applications are used by the contractors to streamline service operations, sell more services, and engage customers online to maximize revenue growth and satisfy customers.

It helps to remove the complexity of scheduling to make the techs more productive. Reacts to inbound service calls and provides techs a paperless view of each appointment. Customers approve online quotes and also monitor the performance of the business and find new opportunities to earn more and operate efficiently.

Some of its features include scheduling technicians’ appointments, Dispatching techs for emergency calls, Empowering techs with Mobile App, Built-in quoting, Online Customer Portal, Business analytics reporting and more.

What is ServiceTrade used for?

ServiceTrade is a Field Service Management Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Sales Document Management, Engagement Management and Rating And Review Management .

What are the top features of ServiceTrade?

Recording, Dashboard and Alerts: popups & Notifications are some of the top features of ServiceTrade.

Who uses ServiceTrade?

ServiceTrade is used by Construction, Consumer Services and Mechanical Or Industrial Engineering among other industries.

What are ServiceTrade alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTrade.

Where is ServiceTrade located?

ServiceTrade is headquartered at 4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US.
lightning

Peers used ServiceTrade for sales document management and engagement management

ServiceTrade Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (22)
Custom Reports

4.14/5 ★

Read Reviews (114)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (22)
Custom Reports

4.14/5 ★

Read Reviews (114)

Software Failure Risk Guidance

?

for ServiceTrade

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTrade

ServiceTrade, Inc. News

Product

ServiceTrade Launches AI-Powered Smart Scan to Speed Accurate Asset Capture for Commercial Fire Protection and Mechanical Service Contractors

ServiceTrade has launched Smart Scan, an AI-powered feature in its mobile app, enabling technicians to quickly capture equipment data by photographing nameplates. This tool reduces asset entry time significantly, enhancing productivity and increasing billable hours for commercial fire protection and mechanical service contractors. Smart Scan is part of ServiceTrade's AI toolset, aiming to improve contractor workflows and operational efficiency.

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Partnership

ServiceTrade Launches Grow Your Own Technician Workforce Program with VSC Fire & Security and Durham Tech

ServiceTrade has launched the "Grow Your Own" Technician Workforce Program in collaboration with VSC Fire & Security and Durham Technical Community College. This initiative aims to address the skilled labor shortage in the fire and life safety industry by providing a $5,000 grant to support the hiring and training of apprentices. The program seeks to create a sustainable talent pipeline by pairing grants with educational and apprenticeship opportunities.

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Awards

ServiceTrade Named 2025 Best Ease of Use Software by Capterra in the Service Dispatch Category

ServiceTrade has been awarded the 2025 "Best Ease of Use" software badge by Capterra in the Service Dispatch category. This recognition, based on verified user reviews, highlights ServiceTrade's user-friendly design, which enhances efficiency for commercial contractors. The software features a modern dispatch board, technician mobile app, and customer-facing communications, all contributing to improved service delivery and business growth.

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Awards

ServiceTrade Named 2025 Best Ease of Use Software by Capterra in the Service Dispatch Category - GlobeNewswire

ServiceTrade has been recognized by Capterra as the 2025 Best Ease of Use software in the Service Dispatch category. This accolade, based on verified user reviews, highlights ServiceTrade's commitment to simplifying complex service tasks for commercial contractors. The software's intuitive design, featuring drag-and-drop scheduling and a technician mobile app, enhances efficiency and customer satisfaction.

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ServiceTrade, Inc. Profile

Company Name

ServiceTrade, Inc.

Company Website

https://servicetrade.com/

HQ Location

4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE