ServisBOT Overview

ServisBOT leverages Generative AI and Large Language Models (LLMs) to enhance automation and engagement through AI Agents, Copilots, and Advanced AI Assistants. These tools are crafted with a focus on security and compliance, addressing specific business use cases. By deploying these AI solutions, businesses can transform lead generation into revenue streams while maintaining proactive risk management. The platform provides real-time insights, enabling informed decision-making and cost reduction. ServisBOT’s unique approach offers a tailored AI experience that aligns with enterprise needs, ensuring both operational efficiency and enhanced business value.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Onboarding, as the business use cases that they have been most satisfied with while using ServisBOT.

Other use cases:

  • Proposal & Quote Management
  • Workflow Management
  • Customer Case Management
  • Conversion Management
  • Collaboration
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServisBOT.

Other priorities:

  • Increase Sales & Revenue
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ServisBOT Use-Cases and Business Priorities: Customer Satisfaction Data

ServisBOT works with different mediums / channels such as Chat. and Games.

ServisBOT's features include Bot. and ServisBOT support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also ServisBOT analytics capabilities include Custom Reports, and Analytics.

ServisBOT, AX Semantics, Arria NLG Studio, Article Forge, Engageware, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServisBOT offers AI-led automation and engagement using Conversational and Generative AI. Solutions are designed for security, compliance, and tailored business use cases.

ServisBOT Customer wins, Customer success stories, Case studies

How can ServisBOT optimize your Engagement Management Workflow?

What benefits does ServisBOT offer for Onboarding?

How does ServisBOT facilitate Proposal & Quote Management?

11 buyers and buying teams have used Cuspera to assess how well ServisBOT solved their Conversational Intelligence needs. Cuspera uses 252 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

WorldRemit - Financial Services - Large

ServisBOT's conversational AI platform helped WorldRemit automate 60% of live chat interactions during the COVID-19 pandemic. The digital assistant handled 140,000 monthly interactions, diverting 60%... of queries away from live agents and engaging 30% of all support page visitors. The solution launched in just two weeks, improving customer support efficiency and enabling self-service for common queries. WorldRemit reduced pressure on its support team and enhanced digital customer experience.

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Intouch Games - Hospitality

ServisBOT helped Intouch Games automate 28% of live chat queries with an AI-powered chatbot. Intouch Games needed to scale support as they added new brands and faced more customer queries. The chatbo...t integrated with their in-house live chat system and handled repetitive questions. In the first 90 days, 92,000 customers used the bot, and 28% of queries did not need a live agent. Queue times stayed on target even as customer numbers grew.

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Cenlar FSB - Banking - Large

ServisBOT's AI bot helped Cenlar FSB achieve an 85% containment rate on borrower queries. Cenlar replaced its legacy live chat with a modern system, putting the AI bot in front to handle common reque...sts. This reduced pressure on live agents and improved agent productivity. During office hours, the bot contained 75% of requests, letting agents focus on complex issues. The solution increased borrower satisfaction and bot engagement.

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Intouch Games - Entertainment - Medium

ServisBOT helped Intouch Games automate customer service using an AI chatbot. The bot resolved 28% of live chat queries, easing pressure on agents. In the first 90 days, 92,000 customers engaged with... the bot. One third of those who rated the bot gave it 5 stars. The solution integrated easily with Intouch Games' live chat system and supported all brands.

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Bank of Ireland Payment Acceptance (BOIPA/EVO) - Banking - Large

ServisBOT Conversational AI platform helped Bank of Ireland Payment Acceptance (BOIPA/EVO) automate customer service with a troubleshooting chatbot. The bot deflected 17% of calls, achieved 70% engag...ement, and doubled productivity compared to email. Merchants using the bot for bank account changes provided 100% correct documents in the first interaction. The solution reduced operating costs and improved digital self-service for merchants. Integration with Avaya IVR and Intercom Live Chat enabled fast deployment during the pandemic.

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AA Ireland - Insurance - Large

ServisBOT's Conversational AI platform helped AA Ireland boost quote conversion rates by over 11%. The 'Quote-to-Sale' bot provided 24/7 personalized insurance recommendations, integrating with Zende...sk for seamless handoff to agents. Agent handling time dropped from 16.5 to 10 minutes, and missed live chats decreased. Four out of five customers interacted with the bot, improving self-service sales. The solution leveraged AWS for secure, real-time chatbot experiences.

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Cenlar FSB Digitally Transforms Mortgage Journeys for Homeowners with Conversational AI

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Peers used ServisBOT for engagement management and helpdesk management

ServisBOT Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (51)
Custom Reports

4.01/5 ★

Read Reviews (27)
Analytics

3.42/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (51)
Custom Reports

4.01/5 ★

Read Reviews (27)
Analytics

3.42/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for ServisBOT

Overall Risk Meter

Low Medium High

Top Failure Risks for ServisBOT

ServisBOT, Inc. Profile

Company Name

ServisBOT, Inc.

Company Website

https://servisbot.com/

HQ Location

Lexington, MA 02421

Employees

11-50

Social

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Financials

SEED