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ServisBOT: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: ServisBOT
Brand: ServisBOT
Rating: 4.0 (252 reviews)

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Customer stories

ServisBOT's conversational AI platform helped WorldRemit automate 60% of live chat interactions during the COVID-19 pandemic. The digital assistant handled 140,000 monthly interactions, diverting 60% of queries away from live agents and engaging 30% of all support page visitors. The solution launched in just two weeks, improving customer support efficiency and enabling self-service for common queries. WorldRemit reduced pressure on its support team and enhanced digital customer experience.
ServisBOT helped Intouch Games automate 28% of live chat queries with an AI-powered chatbot. Intouch Games needed to scale support as they added new brands and faced more customer queries. The chatbot integrated with their in-house live chat system and handled repetitive questions. In the first 90 days, 92,000 customers used the bot, and 28% of queries did not need a live agent. Queue times stayed on target even as customer numbers grew.
ServisBOT's AI bot helped Cenlar FSB achieve an 85% containment rate on borrower queries. Cenlar replaced its legacy live chat with a modern system, putting the AI bot in front to handle common requests. This reduced pressure on live agents and improved agent productivity. During office hours, the bot contained 75% of requests, letting agents focus on complex issues. The solution increased borrower satisfaction and bot engagement.
ServisBOT helped Intouch Games automate customer service using an AI chatbot. The bot resolved 28% of live chat queries, easing pressure on agents. In the first 90 days, 92,000 customers engaged with the bot. One third of those who rated the bot gave it 5 stars. The solution integrated easily with Intouch Games' live chat system and supported all brands.
ServisBOT Conversational AI platform helped Bank of Ireland Payment Acceptance (BOIPA/EVO) automate customer service with a troubleshooting chatbot. The bot deflected 17% of calls, achieved 70% engagement, and doubled productivity compared to email. Merchants using the bot for bank account changes provided 100% correct documents in the first interaction. The solution reduced operating costs and improved digital self-service for merchants. Integration with Avaya IVR and Intercom Live Chat enabled fast deployment during the pandemic.
ServisBOT's Conversational AI platform helped AA Ireland boost quote conversion rates by over 11%. The 'Quote-to-Sale' bot provided 24/7 personalized insurance recommendations, integrating with Zendesk for seamless handoff to agents. Agent handling time dropped from 16.5 to 10 minutes, and missed live chats decreased. Four out of five customers interacted with the bot, improving self-service sales. The solution leveraged AWS for secure, real-time chatbot experiences.

ServisBOT Product Overview

ServisBOT leverages Generative AI and Large Language Models (LLMs) to enhance automation and engagement through AI Agents, Copilots, and Advanced AI Assistants. These tools are crafted with a focus on security and compliance, addressing specific business use cases. By deploying these AI solutions, businesses can transform lead generation into revenue streams while maintaining proactive risk management. The platform provides real-time insights, enabling informed decision-making and cost reduction. ServisBOT’s unique approach offers a tailored AI experience that aligns with enterprise needs, ensuring both operational efficiency and enhanced business value.