Skilljar Overview

Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

Use Cases

Customers recommend Onboarding, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Skilljar.

Other use cases:

  • Content Management
  • Lifetime Value Management
  • Social Media Management
  • Courses & Assessment
  • Campaign Management
  • Sending & Publishing Communications
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Skilljar.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Brand Engagement
See all business priorities See less business priorities

Skilljar Use-Cases and Business Priorities: Customer Satisfaction Data

Skilljar works with different mediums / channels such as Promotions.

Skilljar's features include Personalization, Recording, Micro Customer Segmenting, etc. and Skilljar support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Skilljar analytics capabilities include Analytics, and Custom Reports.

Reviews

"Shared knowledge and lifelong learning have been key tenets of U-Haul since Day One. U-Haul University is a sustainable means of providing our team with professional growth opportunities any time, any place and on any device." - Tom Prefling

Peer review evidence (same sources as the product rating summary)

"...It supports all the onboarding and enablement material for internal and external consumption...." Peer review by Catalina Herrera, Director Customer Education, ThoughTtrace
"...Additionally, data has shown that engagement among OSIsosft s end-users is increasing as customers and partners take advantage of on-demand offerings that can be consumed on their own schedule...." Case Study OSIsoft
"...Feedback from student surveys continues to enable SmashFly to refine its content and catalog design and to add new, relevant courses...." Case Study Smashfly

Skilljar, Looop by 360Learning, Kahoot!, Academy Of Mine, SkyPrep LMS, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Skilljar

Top Industries

  • Computer Software
  • Insurance
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Skilljar is popular in Computer Software, Insurance, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Skilljar Customer wins, Customer success stories, Case studies

How does Skilljar facilitate Onboarding?

How efficiently Does Skilljar manage your Engagement Management?

What makes Skilljar ideal for Customer Feedback Management?

How can Skilljar enhance your Content Management process?

What solutions does Skilljar provide for Lifetime Value Management?

32 buyers and buying teams have used Cuspera to assess how well Skilljar solved their Learning Management System needs. Cuspera uses 2597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

CUSTOMERS TESTIMONIALS
Skilljar testimonial

Tom Prefling

Director of Internal Communications

U-Haul

Shared knowledge and lifelong learning have been key tenets of U-Haul since Day One. U-Haul University is a sustainable means of providing our team with professional growth opportunities any time, any place and on any device. Testimonial By Tom Prefling
Skilljar testimonial

Marybeth Merkle

eLearning Strategy and Development Analyst

Enact MI

We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided. Testimonial By Marybeth Merkle
Skilljar testimonial

Eryn Baudo

Instructional Designer

Zywave

I wasn’t happy with other learning management systems we used. I found them to be outdated and lacking in customization and integration capabilities resulting in a poor user experience -- and standing up my own platform was an administrative nightmare. We were able to get Skilljar up and running in... less than four months -- which was the best decision ever.

Testimonial By Eryn Baudo
CUSTOMERS TESTIMONIALS
Skilljar testimonial

Tom Prefling

Director of Internal Communications

U-Haul

Shared knowledge and lifelong learning have been key tenets of U-Haul since Day One. U-Haul University is a sustainable means of providing our team with professional growth opportunities any time, any place and on any device. Testimonial By Tom Prefling
Skilljar testimonial

Marybeth Merkle

eLearning Strategy and Development Analyst

Enact MI

We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided. Testimonial By Marybeth Merkle
Skilljar testimonial

Eryn Baudo

Instructional Designer

Zywave

I wasn’t happy with other learning management systems we used. I found them to be outdated and lacking in customization and integration capabilities resulting in a poor user experience -- and standing up my own platform was an administrative nightmare. We were able to get Skilljar up and running in... less than four months -- which was the best decision ever.

Testimonial By Eryn Baudo
 

ADP - Human Resources - Very Large

Roseland, USA

ADP could not see a full view of each client. Gainsight gave ADP more visibility into customer relationships. This helped ADP understand clients better. ADP can now reach more customers. Gainsight ma...de it easier for ADP to manage customer data. ADP plans to expand its client base using Gainsight.

 

Software AG (TrendMiner) - Information Technology And Services - Large

Darmstadt, Germany

Gainsight CS and PX helped Software AG’s TrendMiner build a digital customer success model. They automated onboarding and user engagement using in-app communications and adoption data. NPS scores ros...e by 35 points. Initial user activation improved by 10%. NPS survey responses increased 5x. TrendMiner now delivers value to more users at scale with digital-led customer journeys.

 

Tackle - Information Technology And Services - Medium

Boise, USA

Staircase AI by Gainsight gave Tackle real-time visibility into customer health. Tackle used the platform to centralize data and automate alerts for account risks. The company achieved 95% accuracy i...n renewal forecasts. Manual processes were replaced, improving team accountability and retention. Tackle now acts faster to prevent churn and supports growth with better customer experience management.

 

Harri - Hospitality - Medium

New York, USA

Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate communications. They improved CSM reach and gain...ed real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.

 

Singular - Information Technology And Services - Medium

San Francisco, USA

Staircase AI by Gainsight helped Singular double its average monthly QBRs. The team saw a 45% increase in members using Slack alerts. Singular improved customer engagement and tracked accounts needin...g attention. AI-powered insights replaced manual CRM work. The CS team now acts faster and manages more accounts with real-time data.

 

Front - Information Technology And Services - Medium

San Francisco, USA

Front used Gainsight to launch digital self-service and peer-to-peer learning for its customers. They built Front Academy and a customer community to help users learn and support each other. In one y...ear, 80% of Front’s largest clients used the Academy. 11,000 learners from 3,500 companies enrolled. Users who engaged with the Academy and Community had a 20% higher product adoption rate. Course reviews reached 6,000 with an average rating of 4.4, showing high satisfaction and completion.

Skilljar: Trained Customers are Your Best Customers

Video Thumbnail

Frequently Asked Questions(FAQ)

for Skilljar

What is Skilljar?

Skilljar is a Customer Training Platform for Enterprises for Customer retention and onboarding.

Skilljar platform is built for external education and is provided with the tools for evaluating content, learner progres, and business impact. It has Security and support features on an enterprise scale.

Skilljar features include Native data and analytics module, that provides measures of business impact and learner progress, and consolidation of learning data with business intelligence tools.

Skilljar provides flexibility and variety in content type and authoring tools, including a quizzing engine. Skilljar also provides an assessment tool for course completion certificates.

What is Skilljar used for?

Skilljar is a Learning Management System Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Onboarding, Engagement Management and Customer Feedback Management .

What are the top features of Skilljar?

Personalization, Recording and Micro customer segmenting are some of the top features of Skilljar.

Who uses Skilljar?

Skilljar is used by Computer Software, Insurance and Retail among other industries.

What are Skilljar alternatives?

Looop By 360Learning, Kahoot!, Academy Of Mine and SkyPrep LMS are popular alternatives for Skilljar.

Where is Skilljar located?

Skilljar is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Skilljar for onboarding and engagement management

Skilljar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)

Software Failure Risk Guidance

?

for Skilljar

Overall Risk Meter

Low Medium High

Top Failure Risks for Skilljar

Gainsight, Inc News

Executive

Gainsight Builds the Team to Win in AI-Native Services for Customer Retention with Three Executive Appointments

Gainsight announced three executive appointments to enhance its AI-native services for customer retention. Grant Clarke joins as EVP & GM of Atlas, Jack Leidecker as EVP & CSO, and Vijay Jegan as CAITO. These appointments aim to strengthen Gainsight's focus on security, trust, and AI-native operations, reflecting its commitment to customer retention and revenue outcomes.

Product

Gainsight Launches the Agentic Stack for Customer Retention

Gainsight has launched the Agentic Stack, enhancing its platform with agentic AI capabilities for customer retention. The Gainsight Agent Studio allows customer-facing teams to design and automate AI workflows. New features include Gainsight MCP for integrating AI tools with customer intelligence and a strategic partnership with Salesforce for deeper data integration.

Product

Gainsight Launches the Agentic Stack for Customer Retention

Gainsight has launched the Agentic Stack, a comprehensive platform designed to enhance customer retention and growth. This new offering includes the Gainsight Agent Studio, pre-built AI agents, and expanded access to Model Context Protocol (MCP) and command-line interface (CLI). These innovations allow post-sales teams to build and buy AI agents, integrating seamlessly with existing systems. Gainsight has also formed a strategic partnership with Salesforce to integrate Gainsight data into Salesforce's platform.

Product

Gainsight Announces New AI-Native Services Business

Gainsight has launched Atlas, an AI-Native Services business, transforming from a traditional SaaS model to a software-plus-services approach. Atlas offers three paths: pre-built software and AI agents, custom agents and workflows, or full-service management by Gainsight. This shift aims to enhance customer retention by managing renewals and other post-sale outcomes through AI-human collaboration, providing full transparency and accountability.

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E