Skilljar Overview

Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

Use Cases

Customers recommend Onboarding, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Skilljar.

Other use cases:

  • Content Management
  • Lifetime Value Management
  • Social Media Management
  • Courses & Assessment
  • Campaign Management
  • Sending & Publishing Communications
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Skilljar.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Brand Engagement
See all business priorities See less business priorities

Skilljar Use-Cases and Business Priorities: Customer Satisfaction Data

Skilljar works with different mediums / channels such as Promotions.

Skilljar's features include Personalization, Recording, Micro Customer Segmenting, etc. and Skilljar support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Skilljar analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our customer success managers and engineers love Automox University (powered by Skilljar) and our customers do as well!" - Sara Anderson

Skilljar, Kahoot!, Lessonly, iSpring LMS, TalentLMS, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Skilljar

Top Industries

  • Computer Software
  • Insurance
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Skilljar is popular in Computer Software, Insurance, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Skilljar Customer wins, Customer success stories, Case studies

What benefits does Skilljar offer for Onboarding?

What benefits does Skilljar offer for Engagement Management?

Why is Skilljar the best choice for Customer Feedback Management?

What Are the key features of Skilljar for Content Management?

How efficiently Does Skilljar manage your Lifetime Value Management?

32 buyers and buying teams have used Cuspera to assess how well Skilljar solved their Learning Management System needs. Cuspera uses 2597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

CUSTOMERS TESTIMONIALS
Skilljar testimonial

Sara Anderson

Customer Education Manager

Automox
Our customer success managers and engineers love Automox University (powered by Skilljar) and our customers do as well! Testimonial By Sara Anderson
Skilljar testimonial

Carin D’Oliva

Customer Education Program Manager

Asana Academy
Skilljar has been key to helping us build the business case for customer education at Asana. It’s given us a vehicle to really prove out the impact and value add for scaling our learning programs. Testimonial By Carin D’Oliva
Skilljar testimonial

Adam Baratz

Vice President of Customer Success

Qualia
After a ton of research, I believe Skilljar is the premier customer facing LMS. A week after launching our beta, I felt confident estimating that my team’s productivity would increase by at least 30 percent, and it certainly has. With our thousands of active accounts that use Qualia for their compa...nies’ mission-critical needs, our CS organization is now able to drive engagement on the LMS rather than reinvent the wheel with each new conversation. It’s lifted an enormous weight from their shoulders.

Testimonial By Adam Baratz
CUSTOMERS TESTIMONIALS
Skilljar testimonial

Sara Anderson

Customer Education Manager

Automox
Our customer success managers and engineers love Automox University (powered by Skilljar) and our customers do as well! Testimonial By Sara Anderson
Skilljar testimonial

Carin D’Oliva

Customer Education Program Manager

Asana Academy
Skilljar has been key to helping us build the business case for customer education at Asana. It’s given us a vehicle to really prove out the impact and value add for scaling our learning programs. Testimonial By Carin D’Oliva
Skilljar testimonial

Adam Baratz

Vice President of Customer Success

Qualia
After a ton of research, I believe Skilljar is the premier customer facing LMS. A week after launching our beta, I felt confident estimating that my team’s productivity would increase by at least 30 percent, and it certainly has. With our thousands of active accounts that use Qualia for their compa...nies’ mission-critical needs, our CS organization is now able to drive engagement on the LMS rather than reinvent the wheel with each new conversation. It’s lifted an enormous weight from their shoulders.

Testimonial By Adam Baratz

FloQast - Computer Software - Computer Software

Gainsight's Through-Partner Customer Success helped FloQast give channel partners secure access to customer data. Partners used Skilljar by Gainsight for onboarding and training. Automation in Gainsi...ght reduced manual work by 99.2%, saving over 265 hours per quarter. FloQast's CS team now spends less time on partner updates and more on high-value tasks. Partners can now support customers directly with the right tools and data.

Read on →

Acquia - Information Technology And Services - Information Technology and Services

Acquia used Gainsight Software to integrate customer success into its revenue operations. This led to a 12-point increase in renewal rates and helped generate new sales pipeline. Acquia made it easy ...for customers to expand their subscriptions by showing value and offering direct links to product information. The company used customer success data to identify and act on expansion opportunities. This approach improved customer retention and supported revenue growth.

Read on →

Software AG (TrendMiner) - Information Technology And Services - Information Technology and Services

Gainsight Customer Success and Product Experience helped Software AG's TrendMiner team boost NPS by 35 points and increase initial user activation by 10%. They switched from email to in-app communica...tions, leading to 5X more NPS survey responses and 3X more webinar signups. Gainsight enabled flexible health scoring, automated onboarding, and better adoption data. The team used playbooks, automated emails, and in-app engagements to drive digital customer success and improve user satisfaction.

Read on →

Zapier - Information Technology And Services - information technology and services

inSided helped Zapier build a strong peer-to-peer support community. Zapier needed a way to support 5,000 integrations and engage its remote team. inSided offered custom moderation, deep integration ...with Zapier and Airtable, and easy no-code design. The community now gets about 180,000 pageviews each month. Zapier uses inSided to make customer support more efficient and to inspire users with automation ideas.

Read on →

Learnship - Education - Education

Gainsight’s automation helped Learnship support a global learner base. The platform enabled personalized, timely, and region-specific communication. Before Gainsight, communication was slow and incon...sistent. Now, every message is personal and sent at the right time. Learnship scaled customer service while keeping interactions meaningful and consistent.

Read on →

Branch - Internet - Internet

Branch used Gainsight’s Staircase AI to improve customer retention. The team gained real-time insights into customer sentiment and churn risk. They quickly identified early warning signs and acted be...fore customers left. Customizable tracking cards flagged high-risk accounts. Leadership received detailed reports for better decisions. Real-time alerts helped teams respond faster and keep more customers.

Read on →

Skilljar: Trained Customers are Your Best Customers

Video Thumbnail

Frequently Asked Questions(FAQ)

for Skilljar

What is Skilljar?

Skilljar is a Customer Training Platform for Enterprises for Customer retention and onboarding.

Skilljar platform is built for external education and is provided with the tools for evaluating content, learner progres, and business impact. It has Security and support features on an enterprise scale.

Skilljar features include Native data and analytics module, that provides measures of business impact and learner progress, and consolidation of learning data with business intelligence tools.

Skilljar provides flexibility and variety in content type and authoring tools, including a quizzing engine. Skilljar also provides an assessment tool for course completion certificates.

What is Skilljar used for?

Skilljar is a Learning Management System Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Onboarding, Engagement Management and Customer Feedback Management .

What are the top features of Skilljar?

Personalization, Recording and Micro customer segmenting are some of the top features of Skilljar.

Who uses Skilljar?

Skilljar is used by Computer Software, Insurance and Retail among other industries.

What are Skilljar alternatives?

Kahoot!, Lessonly, ISpring LMS and TalentLMS are popular alternatives for Skilljar.

Where is Skilljar located?

Skilljar is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Skilljar for onboarding and engagement management

Skilljar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (3)
Analytics

4.57/5 ★

Read Reviews (134)
Custom Reports

4.22/5 ★

Read Reviews (290)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (3)
Analytics

4.57/5 ★

Read Reviews (134)
Custom Reports

4.22/5 ★

Read Reviews (290)

Software Failure Risk Guidance

?

for Skilljar

Overall Risk Meter

Low Medium High

Top Failure Risks for Skilljar

Gainsight, Inc News

Product

Gainsight adds MCP support for AI retention workflows

Gainsight has integrated Model Context Protocol (MCP) support into its Gainsight CS and Staircase AI platforms, enabling AI-driven retention workflows. This integration allows customer success teams to use AI agents for tasks like identifying risks and managing renewals by combining structured data with unstructured communication signals. PartsSource, a healthcare technology company, is an early adopter, leveraging this framework to enhance its AI workflows.

Read more →
Product

Gainsight Opens Platform with MCP for Agentic Customer Retention Era

Gainsight has launched the Model Context Protocol (MCP) for its Gainsight CS and Staircase AI platforms, enabling customer success teams to build agentic retention workflows using AI tools like Claude and ChatGPT. MCP allows teams to access unified customer data, create custom workflows, and execute actions directly within Gainsight, enhancing customer retention strategies. The platform ensures secure, permission-aware integration with existing AI tools and is available now.

Read more →
Product

Gainsight Opens Its Platform with MCP, Bringing Customer Retention Into the Agentic Era

Gainsight has launched its new platform, MCP, designed to enhance customer retention by leveraging agentic technology. This platform aims to empower businesses with advanced tools to understand and engage customers more effectively.

Read more →
Product

Gainsight Connects its Platform with MCP

Gainsight has introduced the Model Context Protocol (MCP), an open standard that integrates AI tools with live customer data from Staircase AI and Gainsight CS. This integration enhances AI capabilities by providing real-time customer insights, enabling actions directly within workflows. Gainsight CS MCP is in early preview and will be available to all customers on April 25, 2026.

Read more →

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

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Financials

SERIES E