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Slack: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Slack
Brand: Slack
Rating: 4.65 (68322 reviews)

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(68322)

AI work management and productivity tools

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App Partner

Slack Overview

Slack is a productivity platform that enhances team communication. It offers faster, better-organized, and more secure interactions than email.

Use Cases

Customers recommend Collaboration, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Slack.

Other use cases:

Sales Document Management
Engagement Management
Workflow Management
Training & Onboarding
Conference Call Management
Helpdesk Management
Trade Show Marketing

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Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Slack.

Other priorities:

Enhance Customer Relationships
Scale Best Practices
Improve Visibility
Grow Market Share
Improve Stakeholder Relations
Launch New Products
Enter New Markets Internationally Or Locally
Improve Digital And Social Presence
Increase Sales & Revenue
Improve Efficiency
Build Brand Awareness
Shorten Ramp Up Time
Establish Thought Leadership
Improve ROI
Improve Brand Engagement
Improve Consistency
Increase Customer Life Time Value
Manage Risk

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Slack Use-Cases and Business Priorities: Customer Satisfaction Data

Slack works with different mediums / channels such as Chat. Slack. and E-Mail.

Slack's features include Alerts: Popups & Notifications, Personalization, Bot, etc. and Slack support capabilities include AI Powered, Chat Support, Email Support, etc. also Slack analytics capabilities include Custom Reports, and Analytics.

Reviews

"When managing three hubs nationally you can’t have a good conversation over email – it’s not quick enough. Coming together in Slack channels allows us to easily discuss day-to-day management topics. That’s invaluable." - Benjamin Sternsmith

Slack, Intelligencebank DAM, TaxDome, Claromentis, Google Drive, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Slack

Top Industries

Computer Software
Information Technology and Services
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Slack is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Slack Customer wins, Customer success stories, Case studies

Why is Slack the best choice for Collaboration?

Slack facilitates collaboration among teams and external collaborators through instant messaging, file sharing, and integration with other communication platforms. It enhances communication and workflow by streamlining internal processes and eliminating the need for email. Slack's functionality is limited by the lack of a comprehensive file management system for collaborative projects.

"...Other teams uses Slack extensively to coordinate work and communicate within the team and also with outside collaborators...." Peer review by Verified User, Director in Information Technology, Health, Wellness and Fitness

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How does Slack facilitate Communication Management?

Slack facilitates communication within teams by providing a platform for real-time messaging, file sharing, and integration with various tools. It also enables archiving of messages for future reference. While Slack allows for quick communication and integration with other applications, the lack of a straightforward method to post emails to specific project chats presents a limitation.

"...It's helped to also send less emails that pertain to something that can easily be communicated via Slack. ...." Peer review by Debbie B., Product Services Manager, Health, Wellness and Fitness

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What benefits does Slack offer for Content Management?

Slack enables content sharing within groups, including documents, images, videos, and links. Users can also integrate external platforms for document sharing and leverage built-in features like upvoting and tagging to engage with content. However, Slack’s search capabilities can be limited, making it difficult to efficiently locate specific conversations or content within channels.

"...You can easily integrate your Google Drive or Confluence with Slack to share documents, too...." Peer review by Anonymous Reviewer, Internet

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What benefits does Slack offer for Sales Document Management?

What makes Slack ideal for Engagement Management?

Slack enables communication and collaboration through instant messaging, file sharing, and video conferencing. It facilitates engagement with colleagues and external stakeholders, including customer follow-ups and team coordination. However, Slack lacks robust organizational features for managing activities and tracking progress.

"...I especially like some of the public groups (e.g. Product school) using Slack for AMA and basically for participant engagement across geographies. ...." Peer review by Naveen R., Director - Head of Products, Technology, Publishing

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11 buyers and buying teams have used Cuspera to assess how well Slack solved their Team Collaboration needs. Cuspera uses 68322 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

CUSTOMERS	TESTIMONIALS
Benjamin Sternsmith Area Vice President of Sales Lyft	When managing three hubs nationally you can’t have a good conversation over email – it’s not quick enough. Coming together in Slack channels allows us to easily discuss day-to-day management topics. That’s invaluable. Testimonial By Benjamin Sternsmith
Chetty Arun Director of Design Razorpay	Having Slack as a communication platform has helped us in making sure that we are there for our customers with the right information at the right time, with the right speed. Testimonial By Chetty Arun
Ralf Aigner CEO Gympass	It was important for us to find a tool that supported our goal of breaking down information silos and ensuring communication transparency. It also had to be a leading company and a pioneer in digital transformation. Slack met all these requirements. Testimonial By Ralf Aigner

CUSTOMERS	TESTIMONIALS
Benjamin Sternsmith Area Vice President of Sales Lyft	When managing three hubs nationally you can’t have a good conversation over email – it’s not quick enough. Coming together in Slack channels allows us to easily discuss day-to-day management topics. That’s invaluable. Testimonial By Benjamin Sternsmith
Chetty Arun Director of Design Razorpay	Having Slack as a communication platform has helped us in making sure that we are there for our customers with the right information at the right time, with the right speed. Testimonial By Chetty Arun
Ralf Aigner CEO Gympass	It was important for us to find a tool that supported our goal of breaking down information silos and ensuring communication transparency. It also had to be a leading company and a pioneer in digital transformation. Slack met all these requirements. Testimonial By Ralf Aigner

How to use Slack: Your quick start guide

Frequently Asked Questions(FAQ)

for Slack

What is Slack?

Slack is the collaboration hub that brings the right people, information and tools together to get work done. It helps to align their teams, unify their systems, and drive their businesses forward.

Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. It offers real-time messaging, file sharing, archiving, and search. It has several internal and external sharing options to receive and share files with anyone. It offers advanced search, filters and sorting that make it easy to get the right files.

Some of its features include conversation channels, private groups, messaging, message history, search, snippets, webhooks, collaboration, fFile sharing, file browsing, voice/video calls, feedback, progress archive, notifications, integrations, synchronization, open API and more.

What is Slack used for?

Slack is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Collaboration, Communication Management and Content Management .