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Slack: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Slack
Brand: Slack
Rating: 4.65 (68322 reviews)

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(68322)

AI work management and productivity tools

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Slack Overview

Slack is a productivity platform that enhances team communication. It offers faster, better-organized, and more secure interactions than email.

Use Cases

Customers recommend Collaboration, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Slack.

Other use cases:

Sales Document Management
Engagement Management
Workflow Management
Training & Onboarding
Conference Call Management
Helpdesk Management
Trade Show Marketing

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Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Slack.

Other priorities:

Enhance Customer Relationships
Scale Best Practices
Improve Visibility
Grow Market Share
Improve Stakeholder Relations
Launch New Products
Enter New Markets Internationally Or Locally
Improve Digital And Social Presence
Increase Sales & Revenue
Improve Efficiency
Build Brand Awareness
Shorten Ramp Up Time
Establish Thought Leadership
Improve ROI
Improve Brand Engagement
Improve Consistency
Increase Customer Life Time Value
Manage Risk

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Slack Use-Cases and Business Priorities: Customer Satisfaction Data

Slack works with different mediums / channels such as Chat. Slack. and E-Mail.

Slack's features include Alerts: Popups & Notifications, Personalization, Bot, etc. and Slack support capabilities include AI Powered, Chat Support, Email Support, etc. also Slack analytics capabilities include Custom Reports, and Analytics.

Reviews

"Getting approvals is a lot faster with Slack. And in our industry, being faster means you’re going to bring a product that’s on trend to market a lot quicker than normal." - Christopher Newsome

Slack, Intelligencebank DAM, TaxDome, Claromentis, Google Drive, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Slack

Top Industries

Computer Software
Information Technology and Services
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Slack is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Slack Use Cases

What benefits does Slack offer for Collaboration?

Slack facilitates collaboration among teams and external collaborators through instant messaging, file sharing, and integration with other communication platforms. It enhances communication and workflow by streamlining internal processes and eliminating the need for email. Slack's functionality is limited by the lack of a comprehensive file management system for collaborative projects.

"...Slack is used across all of the organization to help us communicate, collaborate, align and focus...." Peer review by Gabriela Band, Sales Specialist, Ogilvy

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Why is Slack the best choice for Communication Management?

Slack facilitates communication within teams by providing a platform for real-time messaging, file sharing, and integration with various tools. It also enables archiving of messages for future reference. While Slack allows for quick communication and integration with other applications, the lack of a straightforward method to post emails to specific project chats presents a limitation.

"...It's easy to integrate Slack so that a message is posted in a channel when a specified action occurs...." Peer review by Verified Reviewer, Information Technology and Services

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How can Slack optimize your Content Management Workflow?

Slack enables content sharing within groups, including documents, images, videos, and links. Users can also integrate external platforms for document sharing and leverage built-in features like upvoting and tagging to engage with content. However, Slack’s search capabilities can be limited, making it difficult to efficiently locate specific conversations or content within channels.

"...We communicate with the office not only quickly, but also share documents and call the interface...." Peer review by John M, User

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What makes Slack ideal for Sales Document Management?

How can Slack enhance your Engagement Management process?

Slack enables communication and collaboration through instant messaging, file sharing, and video conferencing. It facilitates engagement with colleagues and external stakeholders, including customer follow-ups and team coordination. However, Slack lacks robust organizational features for managing activities and tracking progress.

"...I also LOVE slack support: you can contact them directly in the app and they follow up quickly...." Peer review by Elias F., IT Project Manager, Information Technology and Services

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91+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Slack solved their Team Collaboration needs. Cuspera uses 68322 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Christopher Newsome Senior Product Developer for Advanced Concepts Cole Haan	Getting approvals is a lot faster with Slack. And in our industry, being faster means you’re going to bring a product that’s on trend to market a lot quicker than normal. Testimonial By Christopher Newsome
Chloe Dean Customer Success Manager Onfido	As a customer success manager, I want to deliver answers to customers quickly, with expert input from across the business. Being able to quickly bring the right people from across the organisation into one place to share knowledge helps me to provide the best experience back to our customer base. I...t is an essential tool. Testimonial By Chloe Dean
Alexis Marcadet Growth Manager Cityscoot	We manage a fleet that’s on the street 100% of the time, and we needed a communication tool that allows us to get alerts in real time for many different issues. Email doesn’t work. I knew we needed Slack. Testimonial By Alexis Marcadet

CUSTOMERS	TESTIMONIALS
Christopher Newsome Senior Product Developer for Advanced Concepts Cole Haan	Getting approvals is a lot faster with Slack. And in our industry, being faster means you’re going to bring a product that’s on trend to market a lot quicker than normal. Testimonial By Christopher Newsome
Chloe Dean Customer Success Manager Onfido	As a customer success manager, I want to deliver answers to customers quickly, with expert input from across the business. Being able to quickly bring the right people from across the organisation into one place to share knowledge helps me to provide the best experience back to our customer base. I...t is an essential tool. Testimonial By Chloe Dean
Alexis Marcadet Growth Manager Cityscoot	We manage a fleet that’s on the street 100% of the time, and we needed a communication tool that allows us to get alerts in real time for many different issues. Email doesn’t work. I knew we needed Slack. Testimonial By Alexis Marcadet

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Royal Bank of Canada Banking	Banking	Case Study Royal Bank of Canada How RBC’s tech teams explore new ways of working with Slack Read More
Shipt Consumer Services	Consumer Services	CASE STUDY Shipt Shipt uses Slack to scale its delivery system, meeting growing demands efficiently. Read More
Up Banking	Banking	Case Study Up How Up used Slack to build Australia’s first digital bank and earn the love of 340,000+ customers Read More

Video

How to use Slack: Your quick start guide

Frequently Asked Questions(FAQ)

for Slack

What is Slack?

Slack is the collaboration hub that brings the right people, information and tools together to get work done. It helps to align their teams, unify their systems, and drive their businesses forward.

Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. It offers real-time messaging, file sharing, archiving, and search. It has several internal and external sharing options to receive and share files with anyone. It offers advanced search, filters and sorting that make it easy to get the right files.

Some of its features include conversation channels, private groups, messaging, message history, search, snippets, webhooks, collaboration, fFile sharing, file browsing, voice/video calls, feedback, progress archive, notifications, integrations, synchronization, open API and more.

What is Slack used for?

Slack is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Collaboration, Communication Management and Content Management .