SmarterTrack Overview

SmarterTrack offers help desk software with email ticketing, live chat, and VoIP-integrated call tracking. A knowledge base and community portal are also included.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Communication Management, as the business use cases that they have been most satisfied with while using SmarterTrack.

Other use cases:

  • Community Building
  • Proposal & Quote Management
  • Distribution Management
  • Engagement Management
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Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using SmarterTrack.

Other priorities:

  • Improve Efficiency
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SmarterTrack Use-Cases and Business Priorities: Customer Satisfaction Data

SmarterTrack works with different mediums / channels such as E-Mail. Chat. and Phone Calls.

SmarterTrack's features include Ticketing. and SmarterTrack support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also SmarterTrack analytics capabilities include Custom Reports, and Analytics.

Reviews

"...so that when I want to change the text automatically included in every message to announce a webinar or new support materials you don't have to bang around trying to remember where the setting is...." Peer review by User

SmarterTrack, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SmarterTrack

Top Industries

  • Information Technology and Services
  • Financial Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business

SmarterTrack is popular in Information Technology And Services, Financial Services, and Marketing And Advertising and is widely used by Mid Market, and Small Business,

Comprehensive Insights on SmarterTrack Use Cases

How can SmarterTrack enhance your Helpdesk Management process?

How can SmarterTrack enhance your Knowledge Management process?

What Are the key features of SmarterTrack for Communication Management?

17 buyers and buying teams have used Cuspera to assess how well SmarterTrack solved their Help Desk needs. Cuspera uses 128 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Information Technology and Services

CASE STUDY Firehouse Solutions

Firehouse Solutions improved their website performance and user experience by 300% after implementing SmarterTools' solutions, leading to increased customer satisfaction and reduced support costs.

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Information Technology and Services

CASE STUDY Hostek

Hostek, a hosting provider, saw a 40% increase in customer satisfaction after implementing SmarterTools's web hosting platform, significantly improving user experience and reducing support tickets.

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Internet

CASE STUDY simplehosting.ch

SmarterMail helped simplehosting.ch replace Icewarp for email hosting. The company needed a secure, reliable email platform that worked well with Plesk. SmarterMail offered easy integration, centrali...zed mailserver features, and strong stability. Simplehosting.ch reduced the number of mail servers needed and expanded their enterprise email offering. The solution supports over 1,000 domains and about 5,000 mailboxes.

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Internet

CASE STUDY Hostek

SmarterMail helped Hostek, a web hosting company, solve email server management problems. Before SmarterMail, Hostek faced slow, hard-to-manage email systems and high support costs. SmarterMail offer...ed browser-based management and an API-driven platform. Hostek built custom tools, automated server provisioning, and integrated with WHMCS. Now, Hostek provides secure, scalable email to over 28,000 domains and 103,000 mailboxes.

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Internet

CASE STUDY ASPnix

SmarterMail and SmarterStats helped ASPnix, a Denver-based web hosting company, launch a reliable and affordable email hosting platform. ASPnix needed a cost-effective, feature-rich solution to suppo...rt their startup. SmarterMail reduced support tickets for email issues to just a few per week. SmarterStats worked smoothly from day one. ASPnix expanded their enterprise email offering and improved client compatibility. The company saw fewer email-related problems and benefited from ongoing product innovation.

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lightning

Peers used SmarterTrack for helpdesk management and knowledge management

SmarterTrack Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.39/5 ★

Read Reviews (4)
Analytics

3.88/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.39/5 ★

Read Reviews (4)
Analytics

3.88/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for SmarterTrack

Top Failure Risks for SmarterTrack

SmarterTools Inc. Profile

Company Name

SmarterTools Inc.

Company Website

https://www.smartertools.com/

HQ Location

1903 W. Parkside Lane, #106, Phoenix, Arizona 85027, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE