SP CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

3.9 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Office 365 SharePoint CRM - spmarketplace.com

SP CRM Overview

SP CRM is a Microsoft 365 SharePoint CRM by SP Marketplace. It enhances the Digital Workplace with advanced sales portal features.

Use Cases

Customers recommend Campaign Management, Collaboration, Event Management, as the business use cases that they have been most satisfied with while using SP CRM.

Other use cases:

Lead Tracking
Capturing Leads
Contact List Management
Sending & Publishing Communications
Knowledge Management
Training & Onboarding
Pipeline Management

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Grow Market Share are the most popular business priorities that customers and associates have achieved using SP CRM.

Other priorities:

Scale Best Practices
Improve ROI
Improve Internal Communications
Improve Digital And Social Presence

See all business priorities See less business priorities

SP CRM Use-Cases and Business Priorities: Customer Satisfaction Data

SP CRM works with different mediums / channels such as E-Mail. and Social Media.

SP CRM's features include Dashboard, Alerts: Popups & Notifications, and Ticketing. and SP CRM support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also SP CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"SP Marketplace’s portals have been invaluable in the automation and collaboration in critical areas for our organization." - Robert R

SP CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SP CRM

Top Industries

Information Technology and Services

Popular in

Mid Market
Small Business

SP CRM is popular in Information Technology And Services, and is widely used by Mid Market, and Small Business,

Comprehensive Insights on SP CRM Use Cases

What Are the key features of SP CRM for Campaign Management?

How can SP CRM optimize your Collaboration Workflow?

What makes SP CRM ideal for Lead Tracking?

What makes SP CRM ideal for Capturing Leads?

11 buyers and buying teams have used Cuspera to assess how well SP CRM solved their CRM needs. Cuspera uses 177 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Robert R IT Director Southern Oregon Goodwill	SP Marketplace’s portals have been invaluable in the automation and collaboration in critical areas for our organization. Testimonial By Robert R
Roger S Lead Project Consultant Hirsch Pipe and Supply	Hirsch could see great value in using SP Marketplace products to accelerate their implementation and their Digital Workplace adoption. Testimonial By Roger S
Iain S IT Director Manitoulin-Sudbury District Services Board	The reality is when employees need to find something in SharePoint, they can find it in there Testimonial By Iain S

CUSTOMERS	TESTIMONIALS
Robert R IT Director Southern Oregon Goodwill	SP Marketplace’s portals have been invaluable in the automation and collaboration in critical areas for our organization. Testimonial By Robert R
Roger S Lead Project Consultant Hirsch Pipe and Supply	Hirsch could see great value in using SP Marketplace products to accelerate their implementation and their Digital Workplace adoption. Testimonial By Roger S
Iain S IT Director Manitoulin-Sudbury District Services Board	The reality is when employees need to find something in SharePoint, they can find it in there Testimonial By Iain S

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Princess Juliana International Airport

SP Employee Hub helped Princess Juliana International Airport rebuild communication after Hurricane Irma. The airport needed a secure intranet for staff and external partners. They chose SP Employee ...Hub on Microsoft 365 for a hub-and-spoke design with department sites. The solution allowed both internal and external users to access information safely. SP Marketplace delivered the intranet in weeks, improving communication and document sharing for the airport.

Government Administration

CASE STUDY North Carolina Board of Pharmacy

SP Employee Hub helped the North Carolina Board of Pharmacy build a Microsoft 365-powered intranet. They automated leave management and centralized resources. Employees now book time off and manageme...nt approves requests with PowerAutomate. PowerBI dashboards give real-time insights into leave data. The solution reduced admin time and improved efficiency for the whole team.

Non-Profit Organization Management

CASE STUDY Walker (Walker Therapeutic and Educational Programs)

SP Facilities helped Walker manage facilities across three campuses using Microsoft 365 and SharePoint. Walker needed a scalable, secure solution for work order management and asset tracking. They ch...ose SP Facilities in 2016 for its integration with Microsoft tools and easy customization. Ongoing support allowed Walker to modernize the system and add Power BI dashboards. The solution improved data security, reporting, and user adoption for Walker’s facilities team.

Banking

CASE STUDY Hanmi Bank

SP Policy Manager helped Hanmi Bank improve policy governance and employee acknowledgment. The bank used Microsoft 365 and wanted a solution that worked inside their existing system. SP Policy Manage...r gave them a central place for policies, automated workflows, and real-time compliance tracking. Employees could access and acknowledge policies easily. The solution fit their needs and did not disrupt daily work.

Utilities

CASE STUDY Networked Energy Services (NES) Corporation

SP IT Helpdesk helped Networked Energy Services (NES) Corporation get more value from their Microsoft 365 subscription. NES wanted an IT help desk solution that worked with SharePoint and Microsoft 3...65. They chose SP IT Helpdesk to manage IT tickets, improve response times, and boost internal customer satisfaction. The solution fit into their existing Microsoft 365 ecosystem. NES saw better efficiency and a smooth experience for users worldwide.

Accounting

CASE STUDY Prager Metis

SP Employee Hub helped Prager Metis create a single intranet in Microsoft 365. The solution unified communication and gave secure access to up-to-date information. It supported 13 departmental sub-si...tes for better collaboration. Prager Metis improved teamwork and got more value from their Microsoft 365 investment. Data security was a key benefit. The company has used SP Employee Hub since 2018.

Peers used SP CRM for campaign management and collaboration

SP CRM Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.24/5 ★ Read Reviews (28)
Analytics	4.16/5 ★ Read Reviews (3)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.24/5 ★ Read Reviews (28)
Analytics	4.16/5 ★ Read Reviews (3)

Software Failure Risk Guidance

for SP CRM

Top Failure Risks for SP CRM

SP Marketplace, Inc. Profile

Company Name

SP Marketplace, Inc.

Company Website

https://www.spmarketplace.com/

HQ Location

88 Inverness Circle E, N106, Englewood, Colorado 80112, US

Employees

11-50

Social

Financials

PRIVATE