Sprinklr Service Overview

Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sprinklr Service.

Other use cases:

  • Communication Management
  • Advertisement
  • Contacts History
  • Social Media Marketing
  • Lead Engagement
  • Generation Of New Leads
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sprinklr Service.

Other priorities:

  • Build Brand Awareness
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Sprinklr Service Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Service works with different mediums / channels such as Social Media. and E-Mail.

Sprinklr Service's features include Dashboard, Alerts: Popups & Notifications, and Personalization. and Sprinklr Service support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Sprinklr Service analytics capabilities include Custom Reports, and Analytics.

Reviews

"When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel dat...a with Sprinklr data, customize their environment, and customize their reports — all things we couldn’t do with past solutions." - Lori Seaman

Sprinklr Service, Opinion Stage, Retently, Ambassify, SmartSurvey, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Service

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Consumer Services

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Sprinklr Service is popular in Computer Software, Marketing And Advertising, and Consumer Services and is widely used by Large Enterprise, Enterprise, and Small Business.

Sprinklr Service Customer wins, Customer success stories, Case studies

What Are the key features of Sprinklr Service for Engagement Management?

How can Sprinklr Service enhance your Social Media Management process?

How can Sprinklr Service optimize your Customer Feedback Management Workflow?

How does Sprinklr Service address your Communication Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS TESTIMONIALS
Sprinklr Service testimonial

Lori Seaman

Director of Social Media and Digital Marketing for the CoE

AAA
When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions.

Testimonial By Lori Seaman
Sprinklr Service testimonial

Ravi Mitra

Social Media Manager

TSB Bank
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra
Sprinklr Service testimonial

Vincent Colegrave

Head of Digital & Social

Solvay
We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave
CUSTOMERS TESTIMONIALS
Sprinklr Service testimonial

Lori Seaman

Director of Social Media and Digital Marketing for the CoE

AAA
When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions.

Testimonial By Lori Seaman
Sprinklr Service testimonial

Ravi Mitra

Social Media Manager

TSB Bank
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra
Sprinklr Service testimonial

Vincent Colegrave

Head of Digital & Social

Solvay
We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave
 

Aramex partners with Sprinklr to elevate customer experience

Aramex has expanded its partnership with Sprinklr to enhance digital customer experience across 65+ countries. Aramex will leverage Sprinklrs Unified-CXM platform, including Case Management, Sprinklr... Voice, and Conversational AI, to deliver AI-driven, scalable customer interactions. The collaboration builds on Aramexs use of Sprinklr Service since 2022, integrating automation and WhatsApp for improved last-mile delivery and 24/7 customer support.

Read on →

Lenovo - Consumer Electronics - consumer electronics

Lenovo wanted to improve their social media strategy. They used Sprinklr Advocacy to help employees create and share content that mattered to them and their networks. The tool worked for all regions ...and company initiatives. Lenovo saw a 260% increase in social sharing. This helped them reach more people and build a stronger brand online.

Read on →

Acer - Consumer Electronics - consumer electronics

Acer had trouble managing many social media accounts and reports across 160 countries. They wanted to make their marketing and customer service work better together. Acer used Sprinklr to bring all t...heir marketing and service workflows into one place. This helped them keep their brand the same everywhere and make decisions faster. With Sprinklr, Acer published over 30,000 marketing posts in 6 months, increased customer care responses by 18%, and reused marketing assets 50% more often.

Read on →

Standard Chartered Bank - Banking - banking

Standard Chartered Bank wanted to make online banking easier and faster for its customers. The bank needed to monitor conversations across all channels and understand customer needs better. They used... Sprinklr’s unified platform to track interactions, listen on social channels, and analyze customer data. In four years, they handled one million customer engagements. Social care interactions grew by 10% year over year. 90% of first responses happened within 10 minutes.

Read on →

Uber - Transportation/trucking/railroad - transportation/trucking/railroad

Uber wanted to improve customer service as it grew worldwide. The company used Sprinklr to manage brand content and respond to customer needs faster. Uber added more team members and used Sprinklr AI... to handle many customer messages. With Sprinklr Service, over 1,000 agents now help customers quickly. Uber saw a 33% reduction in first response time, an 8% improvement in case response SLA, and 89 seconds less in average case handling time.

Read on →

IKEA - Retail - retail

IKEA wanted to better understand what people say about their brand online. They needed a way to watch social media and news all the time and share what they learned with their teams. IKEA used Sprink...lr’s platform to get real-time insights and alerts about their brand. The solution helped them spot trends and possible problems early. Now, IKEA can see how their brand is doing around the world and share clear reports with their teams.

Read on →

Modern Care | Customer Service Solution Platform

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Peers used Sprinklr Service for engagement management and social media management

Sprinklr Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (11)
Custom Reports

4.27/5 ★

Read Reviews (52)
Analytics

4.21/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (11)
Custom Reports

4.27/5 ★

Read Reviews (52)
Analytics

4.21/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for Sprinklr Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Service

Sprinklr Inc. News

Product

Sprinklr Delivers Spring '26 Release Enhancing CX AI

Sprinklr's Spring '26 Release enhances its Unified-CXM platform with explainable AI agent testing, new copilots, and governance tools. Key features include Autonomous Evaluation for AI agent validation, a no-code AI+ Studio for agent and workflow creation, and expanded copilots for marketing and customer feedback. The update aims to improve trust and operational metrics like first call resolution and average handle time.

Read more →
Product

Sprinklr Announces Spring '26 Release, Advancing AI Insights

Sprinklr has launched its Spring '26 Release, enhancing AI-powered insights, marketing automation, and service intelligence. This update introduces AI Agents for autonomous customer issue resolution and an improved AI+ Studio. These advancements aim to enhance automation and create personalized customer experiences, supporting enterprises in achieving measurable outcomes.

Read more →
Product

Sprinklr springs forward with platform update

Sprinklr has launched its Spring '26 Release (26.4), introducing new AI agent testing capabilities and enhancements to its Agent Copilot feature. This update aims to improve customer experience management by offering AI-powered insights and real-time assistance for contact center agents. The release includes Autonomous Evaluation for better AI agent transparency and performance analytics.

Read more →
Product

Sprinklr Delivers Spring 26.4 AI Platform

Sprinklr has launched its Spring 26.4 AI platform, enhancing its customer experience capabilities with new features and improvements.

Read more →

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE