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Sprinklr Social: Use-Cases, Insights and Reviews | 2025 Cuspera

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Delivers a positive experience that’s true to your brand

Sprinklr Social Overview

Sprinklr Social is an AI-powered solution for managing social media, helping users understand and engage with customers across channels. A free trial is available.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Sprinklr Social.

Other use cases:

Content Management
Advertisement
Campaign Management
Workflow Management
Collaboration
Competitive Intelligence
Social Media Marketing

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Sprinklr Social.

Other priorities:

Improve Digital And Social Presence
Build Brand Awareness
Improve Brand Engagement
Launch New Products
Acquire Customers
Enter New Markets Internationally Or Locally
Establish Thought Leadership
Improve Internal Communications

See all business priorities See less business priorities

Sprinklr Social Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Social works with different mediums / channels such as Social Media.

Sprinklr Social's features include Dashboard, Personalization, Live Monitoring, etc. and Sprinklr Social support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Sprinklr Social analytics capabilities include Analytics, and Custom Reports.

Reviews

"We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights th...at are otherwise hard to unpack." - Sneha Jain

Sprinklr Social, Renderforest Video, InVideo, Walls.io, Missinglettr, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Social

Top Industries

Marketing and Advertising
Restaurants
Internet

Popular in

Large Enterprise
Mid Market
Enterprise

Sprinklr Social is popular in Marketing And Advertising, Restaurants, and Internet and is widely used by Large Enterprise, Mid Market, and Enterprise.

Comprehensive Insights on Sprinklr Social Use Cases

How does Sprinklr Social address your Communication Management Challenges?

Sprinklr provides a platform for managing social media activity. It helps organizations publish posts, collect feedback, and track social trends. Sprinklr enables users to streamline content creation, organize posts, and monitor social media responses. Although Sprinklr is useful, it has limitations, including occasional publishing issues and challenges with removing previously published posts.

"...It allows us to do pretty much all of our social media posting, approvals and reporting in one place...." Peer review by Administrator

What makes Sprinklr Social ideal for Engagement Management?

Why is Sprinklr Social the best choice for Content Management?

Sprinklr helps users schedule and post content across multiple accounts. It enables users to organize content and photos, making it easier to manage large amounts of information. The platform facilitates sharing content across different accounts and team members, allowing for streamlined collaboration. Sprinklr can be complex to use, and some features could be more intuitive.

"...Heaving our customer service team onboard is allowing other areas from the company to create actionable content for social media and mitigate crisis in a much faster and centralized work...." Peer review by Alexandre R

What benefits does Sprinklr Social offer for Advertisement?

Sprinklr provides a robust advertising platform that enables businesses to create, schedule, and deploy ads across various platforms. The platform includes tools for managing budgets, tracking performance, and ensuring brand consistency. Although Sprinklr offers a comprehensive suite of advertising tools, it may present a steep learning curve for new users.

"...Now you can turn that real data into great content for your digital advertising...." Peer review by Felipe B, Tech Manager

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Social solved their Social Media Marketing needs. Cuspera uses 3458 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Sneha Jain Global Social Data Intelligence Manager McDonald’s	We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain
Ethan Sunguk Song Head of Platform Group YG Entertainment	From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. Testimonial By Ethan Sunguk Song
Asher Yiftachel Head of Paid Acquisition, Software Technology WalkMe	Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel

CUSTOMERS	TESTIMONIALS
Sneha Jain Global Social Data Intelligence Manager McDonald’s	We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain
Ethan Sunguk Song Head of Platform Group YG Entertainment	From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. Testimonial By Ethan Sunguk Song
Asher Yiftachel Head of Paid Acquisition, Software Technology WalkMe	Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel

Case Studies

Banking

CASE STUDY Standard Chartered Bank

Standard Chartered Bank wanted to make online banking easier and faster for its customers. The bank needed to monitor conversations across all channels and understand customer needs better. They used... Sprinklr’s unified platform to track interactions, listen on social channels, and analyze customer data. In four years, they handled one million customer engagements. Social care interactions grew by 10% year over year. 90% of first responses happened within 10 minutes.

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Consumer Electronics

CASE STUDY Lenovo

Lenovo wanted to improve their social media strategy. They used Sprinklr Advocacy to help employees create and share content that mattered to them and their networks. The tool worked for all regions ...and company initiatives. Lenovo saw a 260% increase in social sharing. This helped them reach more people and build a stronger brand online.

Read more →

Transportation/Trucking/Railroad

CASE STUDY Uber

Uber wanted to improve customer service as it grew worldwide. The company used Sprinklr to manage brand content and respond to customer needs faster. Uber added more team members and used Sprinklr AI... to handle many customer messages. With Sprinklr Service, over 1,000 agents now help customers quickly. Uber saw a 33% reduction in first response time, an 8% improvement in case response SLA, and 89 seconds less in average case handling time.

Read more →

Retail

CASE STUDY IKEA

IKEA wanted to better understand what people say about their brand online. They needed a way to watch social media and news all the time and share what they learned with their teams. IKEA used Sprink...lr’s platform to get real-time insights and alerts about their brand. The solution helped them spot trends and possible problems early. Now, IKEA can see how their brand is doing around the world and share clear reports with their teams.

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Telecommunications

CASE STUDY Vodafone Germany

Vodafone Germany wanted to make its social advertising team faster and more efficient. They used Sprinklr's Social Advertising with AI tools like Auto Boost and Smart Bidding. The team automated many... tasks and saved a lot of time. They created over 1,200 ads and saved 34 workdays with Auto Boost. The solution helped them boost engagement and improve return on ad spend.

Read more →

Consumer Electronics

CASE STUDY Acer

Acer had trouble managing many social media accounts and reports across 160 countries. They wanted to make their marketing and customer service work better together. Acer used Sprinklr to bring all t...heir marketing and service workflows into one place. This helped them keep their brand the same everywhere and make decisions faster. With Sprinklr, Acer published over 30,000 marketing posts in 6 months, increased customer care responses by 18%, and reused marketing assets 50% more often.

Read more →

Video

AI-Powered Social Listening to Boost Your Social Media Strategy

Video Thumbnail

Frequently Asked Questions(FAQ)

for Sprinklr Social

What is Sprinklr Social?

Sprinklr Social enables AI-powered listening and engaging on all social and messaging channels to provide better customer engagement at a reduced cost, increased revenues and manage brand risk.

Sprinklr Modern Sales & Engagement’s Listen feature enables engaging in all owned public digital conversations, explores topics, themes and keywords and enables crisis detection with AI-powered alerts and always-on notifications. The Triage feature detects language and sentiment to engage with customers better, and routes inbound messages to the right team based on keywords and AI models for understanding context.

The Engage feature enables the creation of content that sparks engagement across the social and messaging channels, publishes content ensuring adherence to brand guidelines and tone, and enables responses at scale with AI-supported suggestions to responses

What is Sprinklr Social used for?

Sprinklr Social is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Social Media Management, Communication Management and Engagement Management .

What are the top features of Sprinklr Social?

Dashboard, Personalization and Live monitoring are some of the top features of Sprinklr Social.

Who uses Sprinklr Social?

Sprinklr Social is used by Marketing And Advertising, Restaurants and Internet among other industries.

What are Sprinklr Social alternatives?

Renderforest Video, InVideo, Walls.Io and Missinglettr are popular alternatives for Sprinklr Social.

Where is Sprinklr Social located?

Sprinklr Social is headquartered at 29 West 35th Street, 7th Floor, New York, NY 10001 USA.

lightning

Peers used Sprinklr Social for social media management and communication management

Sprinklr Social Competitors

More Sprinklr Social Alternatives...

Sprinklr Social Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.62/5 ★ Read Reviews (5)
Analytics	4.42/5 ★ Read Reviews (296)
Custom Reports	4.23/5 ★ Read Reviews (695)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.62/5 ★ Read Reviews (5)
Analytics	4.42/5 ★ Read Reviews (296)
Custom Reports	4.23/5 ★ Read Reviews (695)

Software Failure Risk Guidance

?

for Sprinklr Social

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Social

Sprinklr Inc. News

Awards 17/06/2025

Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards - Business Wire

Sprinklr won the 2025 CCW Excellence Award for Cloud-Based CX Solution of the Year. The recognition highlights Sprinklr Services AI-powered customer experience platform, which supports over 30 digital, social, and voice channels. The award cites innovation, measurable impact on customer satisfaction, operational efficiency, and advanced use of AI, analytics, and automation.

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Financial 05/06/2025

Sprinklr (CXM) Reports Q1 Earnings: What Key Metrics Have to Say

Sprinklr reported first quarter revenue of $205.5 million. The earnings release highlights key financial metrics for the period, reflecting continued growth in the unified customer experience management software market.

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Financial 28/05/2025

Sprinklr (CXM) to Release Quarterly Earnings on Wednesday - MarketBeat

Sprinklr (CXM) will announce its quarterly earnings results on Wednesday, providing insights into its financial performance for the recent period.

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Financial 14/05/2025

Sprinklr Announces Date of First Quarter Financial Results - StreetInsider

Sprinklr will announce its first quarter financial results on a specified date. This update provides investors and stakeholders with the upcoming schedule for the company's financial disclosure.

Read more →

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

PRIVATE