Swiftype Site Search: Product updates, Customer stories, and Insights | 2026 Cuspera

Swiftype Site Search helped the City of Portland improve website search for over 200,000 pages. The city needed a fast, easy-to-use search tool after Google Site Search ended. Swiftype was easy to se...t up, taking about an hour for basic installation. The city used Swiftype’s web crawler and document indexing to cover all content. Search is now much faster, and citizens find what they need with fewer queries. Complaints about search dropped, and both citizens and city staff are happier with the results.
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Swiftype helped Asana improve their support portal search. Asana wanted to scale customer service without hiring a large team. Users had trouble finding answers in the product guide. Swiftype made it... easier for users to find information fast. The Asana team used Swiftype analytics to spot gaps and add new support content. The dashboard was easy to use and helped the team meet user needs.
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Swiftype helped the City of Wilson improve its website search. The city wanted citizens and employees to find information faster and easier. Swiftype replaced an unreliable search tool and gave real-...time analytics. During Hurricane Matthew, the city used search data to respond to citizen needs. The new search led to more website use and better service for everyone.
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Swiftype helped BulbAmerica improve their ecommerce site search. Before Swiftype, search setup took weeks and needed lots of work. With Swiftype, setup was fast and results were more relevant. Users ...who started with Swiftype search were 4.6 times more likely to buy and spent 12.3% more per order. BulbAmerica used Swiftype's custom ranking and real-time indexing to boost sales and save time.
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Swiftype helped Roanoke College improve their website search after a major redesign. The college needed a search tool that was easy to use and could handle a large, complex site. Swiftype was quick t...o set up, taking less than an hour. After implementation, support emails from users dropped drastically. The search tool made it easier for students, faculty, and alumni to find information fast.
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Swiftype helped Shopify improve the search engine for their documentation section. Shopify needed a fast solution that did not require extra engineering work. Swiftype allowed Shopify to focus on con...tent instead of maintaining search infrastructure. The support team uses Swiftype analytics to find gaps in documentation and improve support. Shopify values Swiftype as a business partner, not just a provider.
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