Talkative: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Talkative
Brand: Talkative
Rating: 4.38 (238 reviews)

4.38 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Talkative - Web Calling, Video Calling, Live Web Chat ...

App Partner

Talkative Overview

Talkative elevates customer service by integrating AI-driven automation across various communication platforms, including live chat, WhatsApp, SMS, and video. Businesses leverage Talkative to handle up to 50% of support queries automatically, allowing human agents to focus on complex interactions that drive revenue. In practical terms, this means faster response times and more efficient use of resources, as agents are freed from repetitive tasks. Companies utilizing Talkative can transform slow responses and agent confusion into streamlined, data-backed interactions. By analyzing interactions, businesses gain insights into customer behavior, enhancing service quality and agent performance. Talkative's approach aligns with industry trends towards personalized, omnichannel customer service, preparing organizations for future challenges in customer engagement.

Use Cases

Customers recommend Engagement Management, Contact List Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Talkative.

Other use cases:

Tracking & Monitoring Communications
Customer Feedback Management
Social Media Analytics
Rating And Review Management
Digital Marketing
Sales Call Management
Collaboration

See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Talkative.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Enter New Markets Internationally Or Locally

See all business priorities See less business priorities

Talkative Use-Cases and Business Priorities: Customer Satisfaction Data

Talkative works with different mediums / channels such as Chat. Website. Phone Calls etc.

Talkative's features include Personalization. and Talkative support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Talkative analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Companies that wish to engage their customers from within their website/app...." Peer review from Talkative

Talkative, Veloxy, Avochato, Hunter, Mission Suite, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Talkative automates 50% of customer support queries using AI, enhancing human agents' efficiency. Revenue is increased through live chat, WhatsApp, SMS, and video.

Talkative Customer wins, Customer success stories, Case studies

Why is Talkative the best choice for Engagement Management?

What makes Talkative ideal for Contact List Management?

How does Talkative facilitate Generation Of New Leads?

What makes Talkative ideal for Customer Feedback Management?

12 buyers and buying teams have used Cuspera to assess how well Talkative solved their Help Desk needs. Cuspera uses 238 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Healthspan - Food & Beverages

Healthspan had many customer queries about their 200+ products. Their support team handled over 150,000 interactions each month. They wanted a solution to answer questions faster and more accurately.... They used Talkative’s Generative AI Chatbot. In just 8 weeks, the chatbot resolved 90% of product queries. This helped improve customer satisfaction and made work easier for their agents.

Bugaboo - Retail

Bugaboo wanted to give better help to customers with complex questions. They also wanted to save time by handling simple questions automatically. They needed a chat solution that worked well with Sal...esforce. Bugaboo used Talkative’s live chat and chatbot with Salesforce integration. After using Talkative, Bugaboo automated about 50% of chat interactions. This let their agents focus on more important tasks and improved customer service. Bugaboo also saw better agent productivity and expects to grow online sales with this solution.

Altra Credit Union - Financial Services

Altra Credit Union wanted to improve their online customer experience and reporting. They needed a new live chat feature and better integration with their Mitel phone system. Talkative provided a cus...tom solution with enhanced live chat and cobrowse, fully integrated into Mitel. Now, Altra's team can help customers online and guide them around the website. Altra's CIO praised Talkative for their speed, agility, and partnership.

Camden Council - Government Administration

Camden Council serves about 280,000 residents in London. They needed to handle many daily requests, especially about housing, and help people who do not speak English as their first language. Camden ...Council used Talkative to add live chat, video chat, SMS, WhatsApp, and automatic translation to their services. These new channels made it easier for residents to get help in their own language. As a result, Camden Council cut their telephony demand in half and increased digital channel use to 41% in one year.

Formula 1® - Sports

Formula 1 wanted to improve support and user experience for over 500 million fans. They chose Talkative to manage all customer interactions in an omnichannel environment. Talkative's platform lets ag...ents handle chats, calls, and emails in one place. The integration with Formula 1's CRM reduced interaction times by two minutes. Supervisors can update fans in real-time during race weekends. Fans worldwide now get support in over 100 languages.

Fred. Olsen Cruise Lines - Travel

Fred. Olsen Cruise Lines wanted to improve their online booking process. Before, customers could only contact the Reservations Team by phone or email. They chose Talkative’s video chat to give guests... face-to-face help online. After using Talkative, more guests used the new video chat. 41% of video chats led to a quote, and 13% led to a direct booking. The company says this helps them give more personal service to their guests.

Peers used Talkative for engagement management and contact list management

Talkative Competitors

More Talkative Alternatives...

Talkative Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.06/5 ★ Read Reviews (6)
Custom Reports	4.03/5 ★ Read Reviews (28)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.06/5 ★ Read Reviews (6)
Custom Reports	4.03/5 ★ Read Reviews (28)

Talkative Integrations

Talkative integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.00/5 ★

Read Reviews (5)

Data Import

3.59/5 ★

Read Reviews (10)

Software Failure Risk Guidance

for Talkative

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkative

Talkative Ltd News

Partnership 13/08/2025

Yara Technologies partners with Clover Infotec to revolutionize EdTech in Botswana

The news is about Yara Technologies partnering with Clover Infotec to launch its platforms, Talkative Parents and Quanta, in Botswana. This strategic resale partnership aims to enhance the EdTech landscape with predictive analytics and AI-powered tools, focusing on digital communication and data intelligence for schools. The initiative targets premium private institutions initially, with plans to expand across the broader school system.

Talkative Ltd Profile

Company Name

Talkative Ltd

Company Website

//gettalkative.com

HQ Location

Newport, Wales

Employees

01-10

Social

Financials

SERIES A