Talkative: Product updates, Customer stories, and Insights | 2026 Cuspera

Talkative helped Internova Travel Group improve digital customer service across its 6,000+ travel agencies. Internova needed a platform to support different agency needs, from live chat to video chat... and seamless Mitel integration. Talkative delivered a custom solution with enhanced live chat, video chat, and SMS messaging. Agencies could now connect with customers online in the way that fit them best. Internova praised Talkative for its excellent product and partnership.
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Talkative live chat helped LendInvest improve customer support and efficiency. LendInvest wanted to reduce time customers spent searching for information and lower call center load. They used Talkati...ve’s omnichannel chat with Salesforce integration. Agents responded faster and brokers got better service. LendInvest saw a 108% month-on-month increase in interactions after launch.
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Fred. Olsen Cruise Lines wanted to improve their online booking process. Before, customers could only contact the Reservations Team by phone or email. They chose Talkative’s video chat to give guests... face-to-face help online. After using Talkative, more guests used the new video chat. 41% of video chats led to a quote, and 13% led to a direct booking. The company says this helps them give more personal service to their guests.
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Formula 1 wanted to improve support and user experience for over 500 million fans. They chose Talkative to manage all customer interactions in an omnichannel environment. Talkative's platform lets ag...ents handle chats, calls, and emails in one place. The integration with Formula 1's CRM reduced interaction times by two minutes. Supervisors can update fans in real-time during race weekends. Fans worldwide now get support in over 100 languages.
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Camden Council serves about 280,000 residents in London. They needed to handle many daily requests, especially about housing, and help people who do not speak English as their first language. Camden ...Council used Talkative to add live chat, video chat, SMS, WhatsApp, and automatic translation to their services. These new channels made it easier for residents to get help in their own language. As a result, Camden Council cut their telephony demand in half and increased digital channel use to 41% in one year.
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Healthspan had many customer queries about their 200+ products. Their support team handled over 150,000 interactions each month. They wanted a solution to answer questions faster and more accurately.... They used Talkative’s Generative AI Chatbot. In just 8 weeks, the chatbot resolved 90% of product queries. This helped improve customer satisfaction and made work easier for their agents.
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