Talkdesk Overview
Talkdesk addresses the need for modern, AI-powered customer service by offering a flexible cloud contact center platform. It solves the problem of outdated customer service systems with its advanced AI capabilities, which enhance customer interactions and streamline operations across industries. Businesses benefit from its adaptable solutions, ensuring seamless integration into existing systems. Talkdesk's platform connects the entire business to AI, providing a unified customer experience. As a recognized leader in contact center software, it offers tools that calculate the value of AI-driven customer interactions, ensuring a future-ready approach to customer service.
Use Cases
Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.
Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Talkdesk works with different mediums / channels such as Phone Calls.
Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team." - Jeff James
Talkdesk, XCALLY, VICIdial, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.
Popular Business Setting
for Talkdesk
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Talkdesk Use Cases
What benefits does Talkdesk offer for Sales Call Management?
What solutions does Talkdesk provide for Helpdesk Management?
What makes Talkdesk ideal for Communication Management?
What solutions does Talkdesk provide for Contact List Management?
What benefits does Talkdesk offer for Engagement Management?
10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James |
|
The Callbar® voice over IP quality has been fantastic. And, we have gone with other cloud-based phone systems and they don’t compare to what Talkdesk has been able to offer. Testimonial By Steven Barbarich |
|
Having all of those analytics really helped us take off the ground and become better at serving our customers. Testimonial By Vanessa Avila |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff James Director Of Operations Simplebills |
My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James |
|
Steven Barbarich It Manager Powerdms |
The Callbar® voice over IP quality has been fantastic. And, we have gone with other cloud-based phone systems and they don’t compare to what Talkdesk has been able to offer. Testimonial By Steven Barbarich |
|
Vanessa Avila Technical Services Manager Taulia |
Having all of those analytics really helped us take off the ground and become better at serving our customers. Testimonial By Vanessa Avila |
Case Studies
CASE STUDY Bergman Clinics
CASE STUDY Serta Simmons Bedding
CASE STUDY Republic National Distributing Company (RNDC)
CASE STUDY Mochi Health
CASE STUDY Ninefold
CASE STUDY Municipal Credit Union (MCU)
Video
Talkdesk Autopilot for banking
Frequently Asked Questions(FAQ)
for Talkdesk
What is Talkdesk?
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.
It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.
It comes with AI and automation, integrations and reporting and analytics.
What is Talkdesk used for?
What are the top features of Talkdesk?
Who uses Talkdesk?
What are Talkdesk alternatives?
Where is Talkdesk located?
Peers used Talkdesk for sales call management and helpdesk management
Talkdesk Competitors
Talkdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
Talkdesk Integrations
Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Talkdesk
Software Failure Risk Guidance
?for Talkdesk
Overall Risk Meter
Top Failure Risks for Talkdesk
Talkdesk, Inc. News
Talkdesk expands Microsoft partnership with deepened Microsoft Teams ...
Talkdesk has expanded its partnership with Microsoft by enhancing the integration of Talkdesk for Microsoft Teams and making its Customer Experience Automation (CXA) available on the Microsoft Azure Marketplace. This collaboration enables organizations to embed Talkdesk's contact center capabilities within Microsoft Teams, enhancing productivity and customer interactions. The availability of Talkdesk CXA on Azure Marketplace allows for faster deployment of AI agents, improving efficiency and customer satisfaction.
Talkdesk Commercial & Residential Services Experience Cloud automates ...
Talkdesk introduced the Commercial & Residential Services Experience Cloud, a customer experience automation platform designed for service-based industries like home services and logistics. It automates interactions such as scheduling and billing using AI, enhancing efficiency and customer satisfaction. Companies like Right Time and JK Moving have adopted this solution to modernize operations and improve customer service.
Talkdesk named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service
Talkdesk has been named a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service, marking its fifth consecutive year in this position. This recognition is attributed to Talkdesk's commitment to AI-powered omnichannel service and recent enhancements to its CX Cloud and Industry Experience Cloud platforms. The company's Customer Experience Automation platform, launched in June 2025, replaces fragmented workflows with intelligent AI agents, improving service delivery across various industries.
Talkdesk expands app partnership with HubSpot to deliver unified artificial intelligence-powered customer engagement - Yahoo Finance
Talkdesk has expanded its app partnership with HubSpot, enhancing their integration to provide a unified AI-powered customer engagement platform. This collaboration allows sales and service teams to access a seamless workspace within HubSpot, improving productivity and customer interactions through AI-driven automation and insights.
Talkdesk, Inc. Profile
HQ Location
535 Mission Street, 12th Floor, San Francisco, CA 94105
Employees
501-1000
Social
Financials
SERIES B
