Teamsupport Overview

TeamSupport tailors its help desk ticketing and live chat solutions specifically for B2B SaaS customer support teams. Imagine a scenario where a support team juggles numerous client queries daily. With TeamSupport, they can efficiently manage these tickets, ensuring quick resolutions and maintaining strong client relationships. Its AI Co-Pilot feature assists teams by providing insightful support suggestions, enhancing response accuracy. Additionally, the platform's live chat capabilities allow real-time customer interactions, which is crucial for resolving issues promptly. This tool is especially beneficial for SaaS companies that need to deliver consistent, high-quality support, ultimately fostering growth and customer satisfaction.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Teamsupport.

Other use cases:

  • Contact List Management
  • Communication Management
  • Collaboration
  • Engagement Management
  • Training & Onboarding
  • Sales Document Management
  • Customer Feedback Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Teamsupport.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Grow Market Share
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
See all business priorities See less business priorities

Teamsupport Use-Cases and Business Priorities: Customer Satisfaction Data

Teamsupport works with different mediums / channels such as User Generated Content. Blogs. Chat etc.

Teamsupport's features include Ticketing, Dashboard, Recording, etc. and Teamsupport support capabilities include Phone Support, Chat Support, Email Support, etc. also Teamsupport analytics capabilities include Analytics, and Custom Reports.

Reviews

"The TeamSupport interface is easy to understand even at first glance!" - Jonathan Ames

Teamsupport, Cayzu Help Desk, BOOKINGLAYER, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Teamsupport offers features that enhance customer relationships through efficient management tools. Stronger connections are built by optimizing customer support processes.

Popular Business Setting

for Teamsupport

Top Industries

  • Computer Software
  • Information Technology and Services
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Teamsupport is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Teamsupport Use Cases

How efficiently Does Teamsupport manage your Helpdesk Management?

How efficiently Does Teamsupport manage your Knowledge Management?

How efficiently Does Teamsupport manage your Workflow Management?

What makes Teamsupport ideal for Contact List Management?

How can Teamsupport optimize your Communication Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Teamsupport solved their Help Desk needs. Cuspera uses 10588 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Teamsupport testimonial

Jonathan Ames

Animal Intelligence Software, Inc
The TeamSupport interface is easy to understand even at first glance! Testimonial By Jonathan Ames
Teamsupport testimonial

Claudia Thompson

Digital Alchemy
TeamSupport has given us one location to manage multiple aspects of our operations, and it is accessible by all employees so operations are more efficient day to day. Testimonial By Claudia Thompson
Teamsupport testimonial

Customer Success Manager

Enterprise Software Company
We piloted TeamSupport and Zendesk. Zendesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was m...uch better suited to supporting B2B customers out of the box.

Testimonial By Customer Success Manager
CUSTOMERS TESTIMONIALS
Teamsupport testimonial

Jonathan Ames

Animal Intelligence Software, Inc
The TeamSupport interface is easy to understand even at first glance! Testimonial By Jonathan Ames
Teamsupport testimonial

Claudia Thompson

Digital Alchemy
TeamSupport has given us one location to manage multiple aspects of our operations, and it is accessible by all employees so operations are more efficient day to day. Testimonial By Claudia Thompson
Teamsupport testimonial

Customer Success Manager

Enterprise Software Company
We piloted TeamSupport and Zendesk. Zendesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was m...uch better suited to supporting B2B customers out of the box.

Testimonial By Customer Success Manager

Case Studies

Computer Software

CASE STUDY XLDent and MacPractice

TeamSupport helped XLDent and MacPractice modernize their customer support. Before, they used old ticketing systems that slowed down their teams. TeamSupport gave them one place for all support ticke...ts and live chat. The platform added real-time analytics and AI ticket summarization. This made their support faster and more efficient. Customers got better, quicker help. The team could now make decisions using data.

Read more →
Entertainment

CASE STUDY A.C.T. Lighting

TeamSupport helped A.C.T. Lighting manage customer support as their business grew. The company needed a web-based help desk to connect a distributed team and move away from email. TeamSupport offered... easy setup, strong integration with CRM tools, and affordable pricing. The WaterCooler feature let team members collaborate and solve customer issues in a secure online space. This improved teamwork and made customer support more efficient.

Read more →
Government Administration

CASE STUDY Harris Govern

TeamSupport helped Harris Govern fix slow and complex reporting. Before, building reports took a week and required manual work across three systems. After using TeamSupport, Harris Govern built repor...ts in minutes. The platform gave them one knowledge base, easy access to metrics, and time-saving processes. This improved their customer support and made tracking issues much easier.

Read more →
Hospitality

CASE STUDY ProfitSword

TeamSupport helped ProfitSword improve customer service in the hospitality industry. ProfitSword needed better visibility, self-service, training, analytics, and efficiency. TeamSupport enabled fast ...implementation and improved team communication. Clients gained more insight into their requests. ProfitSword automated manual workflows and enhanced customer support.

Read more →
Computer Software

CASE STUDY Jackrabbit Technologies

TeamSupport helped Jackrabbit Technologies improve support ticket management. Before TeamSupport, their remote team struggled with email-based ticket tracking and poor visibility. TeamSupport enabled... real-time chat, ticket tagging, and sharing images and videos. This made it easier for agents to communicate and spot trends. Jackrabbit Technologies now finds more ways to improve their product and support.

Read more →
Computer Software

CASE STUDY Caliber Public Safety

TeamSupport helped Caliber Public Safety improve customer support. Caliber needed better team collaboration and ticket management. Their old system, Salesforce, was too complex and required three sta...ff to manage. TeamSupport gave them real-time data insights and a dashboard for proactive support. Caliber now finds new ways to improve products and serve customers better.

Read more →

Frequently Asked Questions(FAQ)

for Teamsupport

What is Teamsupport?

TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships.

TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.

The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.

What is Teamsupport used for?

Teamsupport is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of Teamsupport?

Ticketing, Dashboard and Recording are some of the top features of Teamsupport.

Who uses Teamsupport?

Teamsupport is used by Computer Software, Information Technology And Services and Financial Services among other industries.

What are Teamsupport alternatives?

Cayzu Help Desk, BOOKINGLAYER, Vision Helpdesk and LiveAgent are popular alternatives for Teamsupport.

Where is Teamsupport located?

Teamsupport is headquartered at 8330 Lyndon B Johnson Fwy Suite 1100 Dallas, TX 75243.
lightning

Peers used Teamsupport for helpdesk management and knowledge management

Teamsupport Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.67/5 ★

Read Reviews (8)
Analytics

4.64/5 ★

Read Reviews (92)
Custom Reports

3.69/5 ★

Read Reviews (975)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.67/5 ★

Read Reviews (8)
Analytics

4.64/5 ★

Read Reviews (92)
Custom Reports

3.69/5 ★

Read Reviews (975)

Teamsupport Integrations

Teamsupport integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.53/5 ★

Read Reviews (348)
Data Import

3.60/5 ★

Read Reviews (1022)

Nicereply

4.6 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

LeadQuizzes

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Quora Ads

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Teamsupport

Overall Risk Meter

Low Medium High

Top Failure Risks for Teamsupport

TeamSupport LLC News

Awards

TeamSupport Recognized on Software Advice Frontrunners Report in 2025

TeamSupport is recognized on the Software Advice Frontrunners Report in 2025, highlighting its achievements in the software industry.

Read more →

TeamSupport LLC Profile

Company Name

TeamSupport LLC

Company Website

https://www.teamsupport.com/

Year Founded

2008

HQ Location

8330 Lyndon B Johnson Fwy Suite 1100 Dallas, TX 75243

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE