Teradata Vantage Customer Experience Overview

Discover comprehensive insights into Teradata Vantage Customer Experience, the leading Customer Journey and Experience platform. Learn more about product features, capabilities and expert reviews based on 5 insights and explore use-cases showcasing how Teradata Vantage Customer Experience enhances Engagement management and drives growth.

This is a summary of the comprehensive capabilities and benefits of Teradata Vantage Customer Experience based on over 5 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Teradata Vantage Customer Experience, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Teradata Vantage Customer Experience is right for your needs? Our Cuspera AI engine can evaluate how Teradata Vantage Customer Experience fits your specific business needs, industry, and context. Get your personalized assessment report today.

Teradata Vantage Customer Experience supports business activities such as:

  • Engagement Management
  • Communication Management

It can help manage these activities if you use Offline and On Premises for these needs.

Teradata Vantage Customer Experience Financial Services Vertical is its biggest customer base.

Reviews

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...." Peer review

Teradata Vantage Customer Experience Reviews

22 buyers and buying teams have used Cuspera to assess how well Teradata Vantage Customer Experience solved their Customer Journey and Experience needs. Cuspera uses 5 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Use Cases

Peers recommend Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Teradata Vantage Customer Experience.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Offline and On Premises

3.88/5 ★

Read Reviews (2)

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...."
Communication Management with Offline and On Premises

3.88/5 ★

Read Reviews (2)

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...."
PEER EXPERIENCES
Engagement Management with Offline and On Premises

3.88/5 ★

Read Reviews (2)

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...." Peer review
Communication Management with Offline and On Premises

3.88/5 ★

Read Reviews (2)

"...Teradata Customer Interaction Manager (CIM) supports an integrated, enterprise approach to planning, developing, and managing your customer communications across multiple channels, product lines, and business locations...." Peer review

Case Studies

COMPANY CASE STUDIES
Teradata Vantage Customer Experience case study

Brinker International
CASE STUDY Brinker International

Brinker International uses Teradata ClearScape Analytics in VantageCloud on AWS to improve customer experience at Chili’s and Maggiano’s restaurants. They use AI and machine learning to predict cook times, manage ingredient inventory, and guide restaurant cleanliness. The solution helps Brinker del...iver hot, on-time food and better guest experiences. Brinker analyzes 25 million guest surveys each year to find ways to improve service and loyalty. Data-driven insights help increase guest visit frequency and reduce food waste.

Read More
Teradata Vantage Customer Experience case study

Banco Bradesco
CASE STUDY Banco Bradesco

Teradata helped Banco Bradesco speed up data analytics and digital transformation. The bank used Teradata to centralize data and run advanced analytics with R and Python. This made customer offers more personal and relevant. Over 8,000 client clusters were created for targeted sales. Sales increase...d by 2 to 3 times in some cases after using customer segmentation and analytics.

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Teradata Vantage Customer Experience case study

Air France-KLM Group
CASE STUDY Air France-KLM Group

Teradata Vantage helps Air France-KLM Group improve customer experience for over 100 million passengers each year. The airline uses the platform to bring together all customer data, both structured and unstructured. This enables pathing analysis to spot complaint triggers and optimize web and call ...center experiences. Air France-KLM personalizes recommendations at every stage of the journey, from booking to baggage claim. The solution supports large-scale personalization and helps increase customer satisfaction.

Read More

Based on peer insights

Cuspera recommends Teradata Vantage Customer Experience for

Use Cases Engagement Management , Communication Management
Medium Offline, On Premises
Industries Financial Services, Retail, Media Production

Popular Business Setting

for Teradata Vantage Customer Experience

Top Industries

  • Financial Services
  • Retail
  • Media Production

Popular in

IT and Other Capabilities

for Teradata Vantage Customer Experience

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.88/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.88/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

2.93/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

2.93/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Teradata Vantage Customer Experience

Top Failure Risks for Teradata Vantage Customer Experience

Vendor Profile Details

Company Name

Teradata

Company Website

https://www.teradata.com/

HQ Location

17095 Via Del Campo San Diego, CA 92127 US

Employees

10001+

Social

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Financials

IPO