Tetherfi: Use-Cases, Insights and Reviews | 2025 Cuspera

Tetherfi Secure Assist helped Experian secure its remote contact center operations. Experian needed to keep remote work safe and compliant with rules like GDPR and HIPAA. Tetherfi used Vision AI to w...atch for risky actions, like using phones or letting unauthorized people help. The platform gave Experian real-time monitoring, strong controls, and easy management. Experian kept business running smoothly, stayed compliant, and protected sensitive data.
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Tetherfi Secure Assist helped Transcom boost security for its remote workforce. Transcom needed to ensure security compliance for thousands of work-from-home employees. The company used Tetherfi’s Se...cure Work From Home solution with real-time rules-based triggers and alerts. Advanced biometrics helped prevent unauthorized access and identify risky behavior. The solution led to higher security awareness, better compliance, and improved employee engagement.
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Tetherfi’s omni-channel platform helped Pertamina, Indonesia’s state-owned energy company, connect all customer service channels in one place. Before, Pertamina struggled with disconnected systems an...d slow responses. Now, agents use a single console for calls, social media, and live chat. The solution links with their CRM and adds AI-powered chat and video calls. Pertamina saw higher agent productivity, better control, and improved customer satisfaction.
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OCBC Business Banking had problems with their old IVR system. Many calls were dropped or needed agents, which led to high costs and unhappy customers. They put in a new IVR system. Now, 72% of calls ...are finished in the IVR. This is better than their goal. More customers use self-service, and agents can help with harder problems. The bank saves money and gives better service.
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Maybank had low IVR usage and high costs. Customers were frustrated and agents had low morale. Maybank used an intelligent IVR solution to improve call handling. The new system raised the call closur...e rate to 57% and the task completion rate to 90%. Maybank saved RM 5 million each month. Customer satisfaction increased from 8.85 to 20.
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A leading bank in Singapore and Malaysia had low service levels in their contact center. Only 13% of calls were answered and many calls were abandoned. Tetherfi helped them optimize their contact cen...ter with new technology. After the changes, 99.4% of calls were answered and abandoned calls dropped by over 90%. Their overall service level agreement improved to 93%.
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