Text Request: Product updates, Customer stories, and Insights | 2026 Cuspera

Text Request helped Brown’s Insurance Agency, Inc. offer compliant texting for clients. The agency needed a way to save and document text conversations easily. Text Request provided automatic message... saving, time stamping, and allowed texting from their existing business number. The setup was fast and affordable, with no contracts or setup fees. Clients now respond quickly to reminders and document requests, improving customer service and engagement.
Show More..

Text Request helps Housing Channel reach more clients through SMS appointment scheduling. The non-profit uses texting to remind clients about classes and schedule meetings. This approach works better... than email or phone calls. Text Request lets Housing Channel engage more people and further its mission. The tool modernizes their communication and supports community outreach.
Show More..

Text Request helped Makers Compounding Pharmacy move all contacts and data from Zipwhip. The pharmacy needed a new SMS platform after Zipwhip shut down. Text Request made the migration fast and easy.... The team now uses SMS chat, mass texting, and templates. Call volume for Covid-19 tests dropped. Review requests are more efficient. Each staff member has their own profile and signature. The patient experience improved and the brand reputation grew.
Show More..

NeighborImpact needed a reliable way to send weather reports to their team. They used Text Request to share updates internally and with clients. The software helped them communicate effectively with ...their staff and clients, especially during emergencies. All departments now use Text Request for various purposes, like updating client information and advertising workshops. The tool increased response times and made communication smoother for everyone involved.
Show More..

Text Request helps Allied Eye improve appointment scheduling and patient communication. Before, staff spent hours calling 30 patients a day, often playing phone tag. Now, they use mass texting to sen...d reminders and fill last-minute openings. This saves time and makes patients happier. Texting is private, fast, and preferred by patients. Staff can focus on other tasks instead of making calls.
Show More..

Text Request helps Two Men and a Truck Chattanooga respond to customer estimate requests faster. Phone follow-ups were hard when customers were busy. With Text Request, staff send quick texts to chec...k availability and share promotions. The platform is easy to use and makes the estimate review process simple. This leads to faster customer service and better sales follow-up.
Show More..