Textline: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Textline
Brand: Textline
Rating: 4.56 (224 reviews)

4.56 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Textline: Business Text Messaging for Call Centers and Support T...

Textline Overview

Textline addresses the challenge of impersonal and inefficient communication in sales, marketing, and customer service by leveraging SMS technology. This business texting software facilitates personal and conversational interactions, transforming how enterprises connect with their audience. Textline is designed to meet the compliance and security needs of large teams, ensuring data protection while enhancing communication efficiency. Noteworthy is its ability to scale with business growth, making it a versatile solution for various industries. The platform's powerful SMS features have garnered positive feedback from users, highlighting its impact on customer engagement and satisfaction.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Textline.

Other use cases:

Communication Management
Workflow Management
Managing Social Media Account
Contact List Management
Training & Onboarding
Advertisement
Conversion Management

See all use cases See less use cases

Business Priorities

Launch New Products and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Textline.

Other priorities:

Acquire Customers
Improve Consistency
Scale Best Practices

See all business priorities See less business priorities

Textline Use-Cases and Business Priorities: Customer Satisfaction Data

Textline works with different mediums / channels such as Offline. Phone Calls. Events etc.

Textline's features include Personalization. and Textline support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Textline analytics capabilities include Custom Reports, and Analytics.

Reviews

"...With nearly 200 real estate agents working in 7 offices, we have a lot of communication and coordination to manage...." Peer review by Mark Choey, Founder, Climb Real Estate

Textline, Comm100 Live Chat, Freedcamp, Remote Support Desktop, AlertOps, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Textline's business texting software provides solutions for sales, marketing, and customer service. SMS is utilized to enable quick growth.

Popular Business Setting

for Textline

Top Industries

Information Technology and Services
Real Estate
Internet

Popular in

Small Business
Mid Market
Enterprise

Textline is popular in Information Technology And Services, Real Estate, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Textline Use Cases

Why is Textline the best choice for Helpdesk Management?

How does Textline facilitate Engagement Management?

How efficiently Does Textline manage your Collaboration?

How does Textline address your Communication Management Challenges?

What solutions does Textline provide for Workflow Management?

13 buyers and buying teams have used Cuspera to assess how well Textline solved their SMS Marketing needs. Cuspera uses 224 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Case Studies

Consumer Services

CASE STUDY Fixer

Fixer uses Textline to manage home repair communications. The team needed a better way to share job details and images with customers and workers in the field. Textline lets them handle most conversa...tions by text, making it easy for agents to manage 300-350 messages per day. 90% of their communications now happen through texting. They use Textline’s API for automated reminders and announcements, and integrate with Zendesk Support for customer service.

Hospitality

CASE STUDY Wilderness Club

Textline helped Wilderness Club improve guest communication across its 550-acre resort. The team used business SMS to reach guests and staff quickly, replacing slow email responses. Staff used Textli...ne's desktop app and Whisper feature to keep conversations seamless across shifts. Automations let them answer common questions and respond after hours. Wilderness Club saw a 50% increase in response rates using Textline.

Real Estate

CASE STUDY Tumbleweed Tiny House Company

Textline helped Tumbleweed Tiny House Company improve lead engagement in their long sales process. The company used Textline with Zapier and Pipedrive to automate and personalize texts to prospects. ...They achieved a 22% response rate for texting, compared to 1% for email and 17% for phone calls. Their team now sends 1,000 texts per day and can reach out to 300 leads per hour. This made it easier to set up calls and viewings, and helped re-engage 40,000 warm leads.

Non-Profit Organization Management

CASE STUDY It's Time Texas

Textline helped It's Time Texas, a nonprofit, connect better with recruits for their Living Healthier program. Before using Textline, coaches struggled to reach people by phone. With Textline, they n...ow send texts to set up appointments and send reminders. Response rates improved to 80%, up from 40%. Drop-off rates fell to 10%, down from 60%. Coaches can now serve more people and build stronger relationships.

Hospitality

CASE STUDY What If Syndicate

Textline helped What If Syndicate, a Chicago-based restaurant group, manage high call volumes by enabling text messaging on their restaurant landlines. The group received about 336,000 calls each yea...r, making it hard for 16 reservationists to respond quickly. Many guests wanted to text for reservations and questions, but the old system was slow and manual. With Textline, the team sped up communication, reduced call volume, and improved the guest experience.

CASE STUDY ThirdLove

Textline helped ThirdLove improve customer experience by making texting the main support channel. Customers could text photos and get instant feedback about fit. Fit stylists found texting faster tha...n phone or chat. After using Textline, ThirdLove saw a 20% increase in text volume. Half of their support texts are about fit and product. Customers liked how easy it was to reach out and get help.