The Bot Platform: Use-Cases, Insights and Reviews | 2025 Cuspera

The Bot Platform helped Moneypenny improve employee engagement, company culture, and onboarding. Moneypenny used digital assistants for rapid onboarding, staff surveys, and managing remote work. Bots... automated quizzes, games, and event planning to boost company culture. Charitable campaigns saw 98% staff participation, and a 75% survey response rate was achieved within 24 hours. The new systems were 80% more time efficient than previous methods.
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The Bot Platform helped Dixons Carphone involve 24,000 employees in creating new company values. Using the Val the values bot on Workplace, over 7,000 employees gave feedback and ideas. The bot sent ...222,000 messages and saved hundreds of hours for the team. Dixons Carphone created a new set of company values shaped by staff input. This led to better adoption and a more unified workforce.
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The Bot Platform helped Brunswick Group improve internal communications. Brunswick Group used a custom news bot to share company news quickly across 27 offices. The bot made news sharing instant and ...easy to access in Workplace chat. 58% of staff use the bot daily, and 89% have used it at least once. The bot also helps new employees learn about the company. The solution was built in just one week.
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WW used The Bot Platform and Workplace from Meta to build a global employee recognition program called Ripple. Before, their recognition programs were split by office and managed by committees. With ...Ripple, staff can nominate peers easily using a bot, and recognitions are shared in a Workplace group. This unified program replaced 16 separate systems and helped connect employees worldwide. WW received 1700 nominations from staff in every office, creating a positive and engaged company culture.
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The Bot Platform helped Mariner Wealth improve internal communications and knowledge sharing. Mariner Wealth used digital assistants to support their IT, HR, and internal comms teams. The solution au...tomated project management, daily stand-ups, and open enrollment processes. Results included a 100% successful phone system rollout to 35 offices, a 93% more effective stand-up process, and a 25% faster benefit sign-up time. Staff saved time and became more productive.
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The Bot Platform helped Citizens Advice automate onboarding, surveys, event support, and internal communications using bots on Workplace. Before, staff struggled with manual tasks and poor informatio...n access. With bots, new hires get guided onboarding, HR processes are automated, and event info is shared easily. The Stand Up bot improved team communication and reduced meetings. Over 90% of users gave positive feedback, and staff now save time and engage more with Workplace.
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