TTEC Overview
TTEC specializes in crafting transformative customer experience (CX) solutions, integrating AI-first technology with human interaction. The company offers a comprehensive suite of services, including contact center operations, technology, and managed services, tailored to enhance customer engagement and drive growth. TTEC's expertise spans across leading CX technology platforms, providing businesses with flexible and innovative strategies. Their solutions are designed to align with unique brand needs, ensuring personalized customer interactions. The focus on AI-enhanced services and revenue generation highlights TTEC's commitment to delivering impactful CX strategies.
Use Cases
Customers recommend Engagement Management, Lead Qualification: Technographic, Lifetime Value Management, as the business use cases that they have been most satisfied with while using TTEC.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using TTEC.
TTEC Use-Cases and Business Priorities: Customer Satisfaction Data
TTEC's features include Personalization, Gamification, and Bot. and TTEC support capabilities include AI Powered, 24/7 Support, Email Support, etc. also TTEC analytics capabilities include Custom Reports, and Analytics.
Reviews
"...When we modeled lifetime customer value, we discovered that a delighted customer who acts as a promoter is worth far more than the cost of handling that call...." Peer review by LogiTech, Vice President of Customer Care, Logitech
TTEC, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
TTEC is a global leader in customer experience technology and services. They focus on designing, implementing, and delivering exceptional CX solutions.
Popular Business Setting
for TTEC
Top Industries
- Financial Services
- Retail
- Media Production
Popular in
TTEC is popular in Financial Services, Retail, and Media Production and is widely used by
Comprehensive Insights on TTEC Use Cases
How does TTEC facilitate Engagement Management?
How can TTEC enhance your Lead Qualification: Technographic process?
What solutions does TTEC provide for Lifetime Value Management?
What Are the key features of TTEC for Loyalty Management?
How efficiently Does TTEC manage your Contact List Management?
36+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well TTEC solved their Customer Experience Management needs. Cuspera uses 509 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Case Studies
CASE STUDY The healthcare company
CASE STUDY ThirdLove
CASE STUDY A global communication services provider
CASE STUDY Insurance company
CASE STUDY A major finance company
CASE STUDY Telecom Client
Frequently Asked Questions(FAQ)
for TTEC
What is TTEC used for?
What are the top features of TTEC?
Who uses TTEC?
What are TTEC alternatives?
Where is TTEC located?
Peers used TTEC for engagement management and lead qualification: technographic
TTEC Competitors
TTEC Features
- Low
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Custom Reports | Read Reviews (84) |
| Analytics | Read Reviews (58) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Custom Reports | Read Reviews (84) |
| Analytics | Read Reviews (58) |
Software Failure Risk Guidance
?for TTEC
Overall Risk Meter
Top Failure Risks for TTEC
TTEC Holdings, Inc. News
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer ...
TTEC has expanded its strategic partnership with Zendesk to deliver enhanced AI-driven customer experience solutions. The collaboration integrates Zendesks AI capabilities with TTECs CX technology and managed services, aiming to accelerate digital transformation for enterprise clients and improve customer engagement across digital channels.
TTEC Digital Recognized as Genesys 2024 CX Evolution Partner of the Year - PR Newswire
TTEC Digital has been recognized as the Genesys 2024 CX Evolution Partner of the Year.
TTEC Schedules Fourth Quarter And Full Year 2024 Earnings Release and Webcast of Investor Conference Call
TTEC announces the schedule for its fourth quarter and full year 2024 earnings release and investor conference call webcast.
TTEC Achieves Silver Certification in Management Leadership for Tomorrow's Black Equity at Work Program - Longview News-Journal
TTEC received Silver Certification in Management Leadership for Tomorrow's Black Equity at Work Program.
TTEC Holdings, Inc. Profile
Company Name
TTEC Holdings, Inc.
Company Website
https://www.ttec.com/HQ Location
9197 South Peoria Street Englewood, Colorado, U.S.A.
Employees
1-10
Social
Financials
IPO
