Twilio Programmable SMS Overview

Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.

Use Cases

Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.

Other use cases:

  • Measuring Net Promoter Score
  • Onboarding
  • Relationship Management
  • Generation Of New Leads
  • Order Management
  • Products & Pricelist Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
See all business priorities See less business priorities

Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.

Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.

Reviews

"The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth." - Gene Schriver

Twilio Programmable SMS, ChurnZero, Gainsight CS, Sinch, TalkToTheManager, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio Programmable SMS

Top Industries

  • Internet
  • Transportation/Trucking/Railroad
  • Information Technology and Services

Popular in

Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by

Comprehensive Insights on Twilio Programmable SMS Use Cases

How does Twilio Programmable SMS facilitate Engaging And Following Up?

What makes Twilio Programmable SMS ideal for Sending & Publishing Communications?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

Gene Schriver

President & CEO

GLOBO

The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver
Twilio Programmable SMS testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit

Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio Programmable SMS testimonial

Aaron Foss

CEO

Nomorobo

Twilio makes things that were once impossible, simple. Testimonial By Aaron Foss
CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

Gene Schriver

President & CEO

GLOBO

The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver
Twilio Programmable SMS testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit

Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio Programmable SMS testimonial

Aaron Foss

CEO

Nomorobo

Twilio makes things that were once impossible, simple. Testimonial By Aaron Foss

Case Studies

COMPANY INDUSTRY CASE STUDIES
Twilio Programmable SMS case study
Mechanical or Industrial Engineering
Mechanical or Industrial Engineering
Case Study EATABIT

Optimizing how restaurants receive online food orders

Read More
Twilio Programmable SMS case study
Internet
Internet
Case Study UBER

Uber built a great ridesharing experience with SMS & voice.

Read More
Twilio Programmable SMS case study
Internet
Internet
Case Study AIRBNB

AIRBNB streamlined the rental experience for 60M travellers worldwide

Read More
lightning

Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications

Twilio Programmable SMS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.18/5

Read Reviews (14)
Analytics

3.97/5

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.18/5

Read Reviews (14)
Analytics

3.97/5

Read Reviews (7)

Twilio Programmable SMS Integrations

Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Few API Integrations for Twilio Programmable SMS

Software Failure Risk Guidance

?

for Twilio Programmable SMS

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio Programmable SMS

Twilio Inc. News

Twilio Introduces Generative Customer Operators to Pull Insights from Customer Calls

Twilio introduces Generative Customer Operators to extract insights from customer calls, enhancing its product offerings.

30/03/2025 - source

Twilio Customer Engagement Platform on AWS Marketplace Through Carahsoft

Twilio's Customer Engagement Platform is now available on the AWS Marketplace through Carahsoft, enhancing its accessibility for users.

16/03/2025 - source

Carahsoft integrates Twilio's customer engagement platform into AWS Marketplace

Carahsoft has integrated Twilio's customer engagement platform into the AWS Marketplace, enhancing accessibility for users.

12/03/2025 - source

Twilio Inc. Feeds

Twilio Inc (TWLO) Announces First Quarter 2025 Earnings Release - GuruFocus

Twilio Inc (TWLO) has announced its earnings release for the first quarter of 2025.

09/04/2025 - source

Twilio: The New Age Of (GAAP) Profits (NYSE:TWLO) | Seeking Alpha

Twilio is achieving GAAP profitability, marking a significant milestone for the company.

23/03/2025 - source

Twilio Full Year 2024 Earnings: EPS Beats Expectations - Simply Wall St News

Twilio's Full Year 2024 earnings report shows revenue of $4.46 billion, a net loss of $109.4 million, and an EPS loss of $0.66, surpassing analyst expectations. The Communications segment contributed 93% of total revenue. R&D was the largest expense at $1.01 billion.

02/03/2025 - source

Twilio Inc. Profile

Company Name

Twilio Inc.

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

IPO