Twilio Programmable SMS Overview

Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.

Use Cases

Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.

Other use cases:

  • Measuring Net Promoter Score
  • Onboarding
  • Relationship Management
  • Generation Of New Leads
  • Order Management
  • Products & Pricelist Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
See all business priorities See less business priorities

Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.

Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.

Reviews

"Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time." - Fred Frimpong

Twilio Programmable SMS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio Programmable SMS

Top Industries

  • Internet
  • Transportation/Trucking/Railroad
  • Information Technology and Services

Popular in

Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by

Twilio Programmable SMS Customer wins, Customer success stories, Case studies

How can Twilio Programmable SMS enhance your Engaging And Following Up process?

What makes Twilio Programmable SMS ideal for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit
Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio Programmable SMS testimonial

Steph Robotham

CHIEF MARKETING OFFICER

Iterable
Our customers deliver highly relevant, personalized messages across multiple channels using Iterable. We partner with Twilio to enable and scale our customers’ SMS outreach. Testimonial By Steph Robotham
Twilio Programmable SMS testimonial

Amit Shah

CMO

1-800 Flowers.com
Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah
CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit
Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio Programmable SMS testimonial

Steph Robotham

CHIEF MARKETING OFFICER

Iterable
Our customers deliver highly relevant, personalized messages across multiple channels using Iterable. We partner with Twilio to enable and scale our customers’ SMS outreach. Testimonial By Steph Robotham
Twilio Programmable SMS testimonial

Amit Shah

CMO

1-800 Flowers.com
Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah
 

iTWire - Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google

Fresha, a beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging, powered by Twilio and Google. This upgrade from tradition...al SMS to RCS has led to a 41.3% read rate on appointment messages and a 7.1% increase in customer reviews. Fresha's integration of Twilio's API has enabled seamless deployment of RCS, boosting customer trust and business growth.

Read on →
 

Twilio's RCS Revolution: How Fresha's Success Story Validates a High-Growth Bet for ...

Twilio's Rich Communication Services (RCS) has significantly enhanced Fresha's customer engagement, increasing read rates and operational efficiency. This success story underscores Twilio's strategic... focus on RCS, bolstered by partnerships with telecom giants like Orange and Singtel. Twilio's RCS platform offers advanced features such as AI-driven chatbots and verified sender IDs, positioning it for substantial growth in the global RCS market.

Read on →
 

Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire

Fresha, a global beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging powered by Twilio and Google. This upgrade from tra...ditional SMS to RCS has resulted in a 41.3% read rate on appointment messages and increased customer reviews by 7.1%. Twilio's API enabled Fresha to deploy RCS without code changes, improving engagement and customer trust.

Read on →

Nubank - Banking

Nubank uses Twilio to lead the digital-first era of banking. They wanted to improve customer engagement and support. Twilio helped Nubank connect with customers on digital channels. This made banking... easier and more secure for users. Nubank now delivers better service and faster support with Twilio.

Read on →

St. Luke’s - Hospital & Health Care

Twilio helped St. Luke’s automate their 'Shot-Line' for vaccination communication. St. Luke’s needed a better way to manage vaccine appointment requests. They used Twilio to build an automated system.... This made it easier for people to get vaccine information and schedule appointments. The new process improved communication and reduced manual work for staff.

Read on →

Cleveland Clinic - Hospital & Health Care

Cleveland Clinic uses Twilio to improve patient communication. They send 1.8 million messages monthly with a 97% delivery rate. Twilio's products help them manage SMS and voice messaging. This system... is cost-effective and easy to use. It supports patient care and communication.

Read on →
lightning

Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications

Twilio Programmable SMS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (14)
Analytics

3.97/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (14)
Analytics

3.97/5 ★

Read Reviews (7)

Twilio Programmable SMS Integrations

Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.35/5 ★

Read Reviews (16)
Data Export

3.20/5 ★

Read Reviews (8)

Few API Integrations for Twilio Programmable SMS

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Twilio Programmable SMS

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio Programmable SMS

Twilio Inc. News

Product

New Twilio Interconnect Location - So Paulo

Twilio has expanded its Interconnect service to So Paulo, Brazil, enhancing its global private network connectivity. This expansion allows businesses in South America to choose optimal connectivity options, improving call quality, security, and data management through dedicated infrastructure. Twilio Interconnect offers Cross Connect, Third Party Exchange, and VPN options for secure and reliable network performance.

Read more →
Product

Twilio's Strategies for Secure AI Scaling and Risk Mitigation - WebProNews

Twilio outlines strategies for secure AI scaling, focusing on data governance, compliance with regulations like GDPR, and zero-trust architectures. The company emphasizes partnerships and talent training to mitigate risks and foster innovation. Twilio's approach includes integrating AI with existing security frameworks and leveraging partnerships to enhance security ecosystems, demonstrating its commitment to secure AI deployment across various sectors.

Read more →
Partnership

Infiflex Expands Global Reach by Joining the Twilio Partner Network - EIN Presswire

Infiflex has joined the Twilio Partner Network as an Independent Software Vendor and Implementation Partner. This collaboration enables Infiflex to integrate Twilio's communication APIs with its own solutions, enhancing customer engagement for SMBs and midmarket companies. The partnership aims to provide enterprise-grade communication tools, including programmable voice, SMS, and messaging APIs, to simplify technology for businesses.

Read more →
Product

Launch WhatsApp faster with Twilio: Senders API GA, plus Typing Indicators, Flows, and a smoother ISV experience

Twilio has announced the general availability of its WhatsApp Senders API, enhancing WhatsApp integration for businesses. This API allows for programmatic creation and management of WhatsApp senders, improving onboarding and scalability. Additional features include Typing Indicators and WhatsApp Flows, which enhance customer engagement and experience. These updates aim to streamline operations for enterprises and ISVs, offering a comprehensive platform for managing communications across multiple channels.

Read more →

Twilio Inc. Profile

Company Name

Twilio Inc.

Company Website

https://www.twilio.com/en-us

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO