Upland RightAnswers Overview

Upland RightAnswers integrates AI search and knowledge management for efficient troubleshooting. Gen AI enhances customer service solutions for the future.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Upland RightAnswers.

Other use cases:

  • Helpdesk Management
  • Collaboration
  • Campaign Analytics
  • Social Media Analytics
  • Training & Onboarding
  • Workflow Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Upland RightAnswers.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Upland RightAnswers Use-Cases and Business Priorities: Customer Satisfaction Data

Upland RightAnswers works with different mediums / channels such as E-Mail. Phone Calls. Mobile etc.

Upland RightAnswers's features include Gamification, and Personalization. and Upland RightAnswers support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Upland RightAnswers analytics capabilities include Analytics, and Custom Reports.

Reviews

"With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals." - Andrea O’Brien

Upland RightAnswers, Helpcrunch, Remote Support Desktop, Help Sumo, eGain, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Upland RightAnswers

Top Industries

  • Human Resources
  • Consumer Services
  • Food & Beverages

Popular in

  • Enterprise

Upland RightAnswers is popular in Human Resources, Consumer Services, and Food & Beverages and is widely used by Enterprise,

Upland RightAnswers Customer wins, Customer success stories, Case studies

How efficiently Does Upland RightAnswers manage your Knowledge Management?

How does Upland RightAnswers facilitate Engagement Management?

How can Upland RightAnswers enhance your Sending & Publishing Communications process?

How efficiently Does Upland RightAnswers manage your Helpdesk Management?

How does Upland RightAnswers facilitate Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Upland RightAnswers solved their Knowledge Management needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Upland RightAnswers testimonial

Andrea O’Brien

Knowledge Manager

Syngenta
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien
Upland RightAnswers testimonial

Jon Drake

Customer Care Manager

Nestlé
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake
CUSTOMERS TESTIMONIALS
Upland RightAnswers testimonial

Andrea O’Brien

Knowledge Manager

Syngenta
With RightAnswers knowledge management, Syngenta employees have fast and easy access to support information when they need it, so they are able to stay focused on our company goals. Testimonial By Andrea O’Brien
Upland RightAnswers testimonial

Jon Drake

Customer Care Manager

Nestlé
The RightAnswers platform and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement. Testimonial By Jon Drake

Boone Newspapers Inc. - Publishing

Boone Newspapers Inc., a family-owned newspaper group, partnered with Second Street to implement a 'Best Of' ballot program. In their first year, they generated $1,200,000 in revenue. They revamped t...heir structure and sales execution, leading to a 1915% increase in users year-over-year. Additionally, they grew their email database by 47,132.

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Immediate Media Co. - Media Production

Immediate Media Co. worked with Adestra to improve email engagement for BBC Good Food consumers. They used Upland Software's Adestra to create a personalized digital experience. This led to a 6.5% hi...gher click-through rate for personalized emails. Consumers were 133% more likely to click on personalized content sections. There was a 49% increase in sign-ins from those who clicked through the personalized email. Page views increased by 13%.

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Post & Schell - Legal Services

Post & Schell, a law firm, digitized records to improve access to legal files. They reduced paper storage by 75% before moving to a smaller office. AccuRoute's integration with iManage made documents... text-searchable and accessible from anywhere. The firm implemented digital mailroom processes, allowing attorneys to access urgent files anytime.

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Incisive Media - Publishing

Incisive Media improved email deliverability with Upland Adestra's workshops. Open rates increased from 9.7% to 26% and 8.8% to 24% after implementing recommendations. Click-through rates also improv...ed significantly. The company plans to continue using the Premier Service Plan for ongoing improvements.

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Georgia State University - Education

Georgia State University's PMO improved project success by 69% and increased demand for services by 400% using Eclipse PPM. They achieved 96% customer satisfaction. The PMO now has better project vis...ibility and can report effectively to leadership. Eclipse PPM was chosen for its comprehensive features and quick implementation.

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United Wholesale Mortgage - Financial Services

United Wholesale Mortgage improved agent productivity with InGenius. They increased cases handled by 50%. The integration with Salesforce Omni-Channel helped manage workloads. They achieved a 100% su...ccess rate in meeting their 3-hour SLA.

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lightning

Peers used Upland RightAnswers for knowledge management and engagement management

Upland RightAnswers Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (6)
Analytics

4.47/5 ★

Read Reviews (15)
Custom Reports

4.13/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (6)
Analytics

4.47/5 ★

Read Reviews (15)
Custom Reports

4.13/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for Upland RightAnswers

Overall Risk Meter

Low Medium High

Top Failure Risks for Upland RightAnswers

Upland Software, Inc. News

Awards

Upland Software Earns 49 Badges in G2s Fall 2025 Market Reports

Upland Software earned 49 badges in G2s Fall 2025 Market Reports, highlighting the impact of its AI-powered solutions like Upland Qvidian and Upland BA Insight. These recognitions underscore Upland's commitment to delivering value through knowledge management and workflow automation, as noted by Chief Operating and Product Officer Dan Doman.

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Product

Upland RightAnswers is Now Available in AWS Marketplace - Directors Club News -

Upland Software has launched a major update for its RightAnswers Knowledge Management solution, now KCS v6 verified. The release enhances user experience, integrates machine learning for content translation, and improves AI-enabled support. It aims to boost productivity, user satisfaction, and enterprise operations. Paychex, a long-time user, is an early adopter of this update, which was developed based on their feedback.

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Financial

Upland ( UPLD ) Q2 Revenue Falls 23 % | The Motley Fool

Upland Software reported a 23% year-over-year revenue decline in Q2 2025, attributed to strategic divestitures. Despite the drop, adjusted EBITDA margin improved to 25% due to a focus on high-margin core operations. The company continues to integrate AI features across its products, including updates to the Panviva, InterFAX, and Adestra platforms. Upland added 100 new customers and expanded relationships with 263 existing clients.

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Awards

Upland Software Earns 68 Badges in G2s Summer 2025 Market Reports - Nasdaq

Upland Software earned 68 badges in G2's Summer 2025 market reports, showcasing strong performance across its AI-powered knowledge management solutions. Products like Upland Panviva, Upland RightAnswers, and Upland Qvidian received multiple recognitions, highlighting their value in optimizing knowledge management and automating content workflows. These accolades reflect Upland's impact on enterprise organizations, enhancing customer experiences and ensuring compliance.

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Upland Software, Inc. Profile

Company Name

Upland Software, Inc.

Company Website

https://uplandsoftware.com/

Year Founded

2010

HQ Location

Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE