Upwork Overview

Upwork connects freelancers with clients for various projects. The platform facilitates remote work opportunities globally.

Use Cases

Customers recommend Proposal & Quote Management, Contract Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Upwork.

Other use cases:

  • Generation Of New Leads
  • Contact List Management
  • Collaboration
  • Digital Marketing
  • Sending & Publishing Communications
  • Identify Skill Gaps
  • Rating And Review Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Upwork.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Increase Sales & Revenue
See all business priorities See less business priorities

Upwork Use-Cases and Business Priorities: Customer Satisfaction Data

Upwork works with different mediums / channels such as Website.

Upwork's features include Personalization, Gamification, Recording, etc. and Upwork support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Upwork analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Benefits include being able to evaluate multiple candidates simultaneously, hire, project manage & administer contract all without leaving the platform...." Peer review by Kuan S, Senior Director - Digital & Direct Response, Non-Profit Organization Management

Upwork, Outgrow, Topic, Opinion Stage, Crowdriff Platform, etc., all belong to a category of solutions that help Content Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Upwork

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Upwork is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Upwork Use Cases

What Are the key features of Upwork for Proposal & Quote Management?

What benefits does Upwork offer for Helpdesk Management?

How can Upwork optimize your Generation Of New Leads Workflow?

What benefits does Upwork offer for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Upwork solved their Content Marketing needs. Cuspera uses 559 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Marketing needs.

Case Studies

Financial Services

CASE STUDY Investment Company

Upwork Talent Helped an Investment Company Launch Two AI Businesses

Video

How To Land Jobs on Upwork

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Frequently Asked Questions(FAQ)

for Upwork

What is Upwork used for?

Upwork is a Content Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Proposal & Quote Management, Contract Management and Helpdesk Management .

What are the top features of Upwork?

Personalization, Gamification and Recording are some of the top features of Upwork.

Who uses Upwork?

Upwork is used by Marketing And Advertising, Computer Software and Education among other industries.

What are Upwork alternatives?

Outgrow, Topic, Opinion Stage and Crowdriff Platform are popular alternatives for Upwork.

Where is Upwork located?

Upwork is headquartered at 475 Brannan St., Suite 430, San Francisco, CA 94107.
lightning

Peers used Upwork for proposal & quote management and contract management

Upwork Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.56/5 ★

Read Reviews (42)
Analytics

4.46/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.56/5 ★

Read Reviews (42)
Analytics

4.46/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Upwork

Overall Risk Meter

Low Medium High

Top Failure Risks for Upwork

Upwork Inc. News

Partnership

Upwork Partners with Wise Platform to Enhance International Payment ...

Upwork and Wise Platform have partnered to enhance Upwork's international payment infrastructure, enabling faster and more efficient transfers for freelancers in select regions. This integration allows freelancers to benefit from Wise's payment network, supporting rapid cross-border transactions to South American, APAC, and European currencies. The collaboration aims to improve payment capabilities for Upwork's global freelance workforce.

Product

Upwork Inc. Study Reveals Shift from AI as a Tool to a Teammate, Highlighting Productivity Gains and Emotional Costs in the Workplace - Nasdaq

Upwork's study reveals AI is transforming from a tool to a teammate, boosting productivity by 40% but causing burnout and disconnection among workers. Independent freelancers adapt better, using AI for skill development. The study emphasizes the need for organizations to foster human-AI collaboration and maintain human relationships in AI-enhanced workplaces.

Executive

Upwork names first COO, reshapes global leadership team - Outsource Accelerator

Upwork has appointed Anthony Kappus as its first Chief Operating Officer, alongside promoting Andrew Rabinovich to Chief Technology Officer and Jacob McQuown to Chief Legal Officer. These executive changes aim to enhance Upwork's focus on AI and global marketplace expansion. Kappus will manage teams across various functions, while Rabinovich will lead AI innovations, including the AI agent Uma.

M&A

Upwork leans on AI deals for greater 'optionality,' CFO says | CFO Dive

Upwork's CFO Erica Gessert highlights the company's focus on AI-related services and strategic acquisitions to drive growth and profitability. Recent acquisitions, including workforce management company Bubty and plans to acquire Ascen, enhance Upwork's AI capabilities. The company reported a 47% YoY rise in net income and a 1% increase in revenue for Q2. Upwork also launched the AI-powered "Lifted" platform to manage extended workforces.

Upwork Inc. Profile

Company Name

Upwork Inc.

Company Website

https://www.upwork.com/

HQ Location

475 Brannan St., Suite 430, San Francisco, CA 94107

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