User Interviews Overview

User-interviews provides quick recruitment of research participants. It enables better product decisions through seamless access to quality participants.

Use Cases

Customers recommend Advertisement, Sending & Publishing Communications, Market Research, as the business use cases that they have been most satisfied with while using User Interviews.

Other use cases:

  • Product Marketing
  • Onboarding
  • Engaging Conversational Surveys
  • Telemarketing
  • Products & Pricelist Management
  • Business Development
  • Conference Call Management
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Business Priorities

Improve Customer Satisfaction and Improve Product Experience are the most popular business priorities that customers and associates have achieved using User Interviews.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
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User Interviews Use-Cases and Business Priorities: Customer Satisfaction Data

User Interviews works with different mediums / channels such as E-Mail. Phone Calls. Website etc.

User Interviews's features include Embedded Survey Forms, and Personalization. and User Interviews support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also User Interviews analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With User Interviews, our organization has generated useful data for our social services department as well as our development team...." Peer review by Tracy C, Brand Ambassador, Food & Beverages

User Interviews, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for User Interviews

Top Industries

  • Media Production
  • Telecommunications
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

User Interviews is popular in Media Production, Telecommunications, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on User Interviews Use Cases

What Are the key features of User Interviews for Sending & Publishing Communications?

What makes User Interviews ideal for Market Research?

How can User Interviews enhance your Product Marketing process?

How does User Interviews address your Onboarding Challenges?

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well User Interviews solved their Customer Feedback Management needs. Cuspera uses 140 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Insurance

CASE STUDY Metromile

Research Hub from User Interviews helps Metromile streamline user research. Metromile needed to find participants for remote usability studies and surveys. With Research Hub, they invite their own cu...stomers to studies and manage participation easily. The tool tracks user engagement and handles incentive distribution. Metromile now finds quality research participants faster and improves their mobile web and app experiences.

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Marketing and Advertising

CASE STUDY Saatchi & Saatchi

User Interviews helped Saatchi & Saatchi recruit niche research participants fast. The platform's screeners filtered for specific behaviors and reduced fraud. Scheduling and communication tools let t...he team pivot quickly during studies. Saatchi & Saatchi now finds high-quality participants with less manual work. The team spends more time on research and less on logistics.

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Financial Services

CASE STUDY Intuit

User Interviews helped Intuit speed up research on new AI features in QuickBooks. The team used User Interviews for fast participant recruitment and Outset’s AI moderation to scale their studies. In ...just two days, they gathered insights from 36 participants. They found unexpected errors and new product opportunities. The process let them spend less time on manual work and more time on insights.

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Computer Software

CASE STUDY Calendly

User Interviews and Sprig helped Calendly improve onboarding. Calendly used Sprig’s in-app surveys to collect over 1,000 user responses in under six hours. User Interviews’ Research Hub made it easy ...to recruit and schedule research participants. Calendly tracked user goals and used these insights to refine onboarding and product features. This approach helped Calendly make data-driven decisions and better support new users.

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Design

CASE STUDY thoughtbot

Recruit helps thoughtbot find and schedule research participants fast. Before, they used Google Forms and Craigslist, which did not scale. Now, Recruit lets them source and qualify interviewees for m...any client projects at once. Scheduling is easy and quick, even after fast design sprints. thoughtbot can now run more research and find the right people for every project.

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Information Technology and Services

CASE STUDY Egnyte

User Interviews helped Egnyte's UX/UI design team build a regular UX research practice. The team struggled to recruit diverse and relevant participants using Craigslist and in-person methods, which t...ook too much time and gave limited results. With User Interviews, they quickly found quality participants matching their target customers. This made their research process faster and more effective. The team could focus on improving their product instead of spending time on recruitment.

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lightning

Peers used User Interviews for advertisement and sending & publishing communications

User Interviews Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.28/5 ★

Read Reviews (4)
Custom Reports

3.65/5 ★

Read Reviews (33)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.28/5 ★

Read Reviews (4)
Custom Reports

3.65/5 ★

Read Reviews (33)

Software Failure Risk Guidance

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for User Interviews

Top Failure Risks for User Interviews

User Interviews, Inc. Profile

Company Name

User Interviews, Inc.

Company Website

https://www.userinterviews.com/

HQ Location

320 7th Avenue, #254 , Brooklyn, NY 11215, US

Employees

11-50

Social

Linkedin Twitter

Financials

SEED