User Interviews: Product updates, Customer stories, and Insights | 2026 Cuspera

User Interviews helped Egnyte's UX/UI design team build a regular UX research practice. The team struggled to recruit diverse and relevant participants using Craigslist and in-person methods, which t...ook too much time and gave limited results. With User Interviews, they quickly found quality participants matching their target customers. This made their research process faster and more effective. The team could focus on improving their product instead of spending time on recruitment.
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Research Hub from User Interviews helps Metromile streamline user research. Metromile needed to find participants for remote usability studies and surveys. With Research Hub, they invite their own cu...stomers to studies and manage participation easily. The tool tracks user engagement and handles incentive distribution. Metromile now finds quality research participants faster and improves their mobile web and app experiences.
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Research Hub helped Zendesk save over 2.5 hours per project by combining five tools into one. The platform now manages 25,000 research participants for Zendesk. A small ReOps team of two supports mor...e than 200 researchers, product managers, and designers. Zendesk used Research Hub to make customer recruiting self-serve and reduce manual work. The solution removed bottlenecks and improved flexibility for urgent projects.
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Research Hub by User Interviews helped nCino improve their user research process. nCino needed to reach end users and specific personas for their cloud banking software. Before, their teams struggled... with many tools and limited access to users. Research Hub let them manage B2B end user research easily. The platform removed friction, streamlined scheduling, and made research a core part of their design process. nCino now brings products to market with user-validated feedback.
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User Interviews Recruit helps Microsoft Edge Browser UX Research team find qualified research participants fast. The team faces tight deadlines and needs to recruit specific audiences for studies. Wi...th Recruit, they quickly source and schedule targeted participants, like teachers using Flipgrid. The platform's messaging and scheduling features streamline communication and logistics. The team reports no no-shows and a high participant response rate, making the process smooth and positive.
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User Interviews helped Nielsen Norman Group (NN/G) solve participant recruitment challenges. NN/G used Recruit and Hub to build a panel of over 2,500 vetted UX professionals. The platform let them ta...rget participants by behavior and automate research. This made recruitment faster and more reliable. NN/G improved speed, quality, and cost for their research projects.
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