User Interviews Overview

User-interviews provides quick recruitment of research participants. It enables better product decisions through seamless access to quality participants.

Use Cases

Customers recommend Advertisement, Sending & Publishing Communications, Market Research, as the business use cases that they have been most satisfied with while using User Interviews.

Other use cases:

  • Product Marketing
  • Onboarding
  • Engaging Conversational Surveys
  • Telemarketing
  • Products & Pricelist Management
  • Business Development
  • Conference Call Management
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Business Priorities

Improve Customer Satisfaction and Improve Product Experience are the most popular business priorities that customers and associates have achieved using User Interviews.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
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User Interviews Use-Cases and Business Priorities: Customer Satisfaction Data

User Interviews works with different mediums / channels such as E-Mail. Phone Calls. Website etc.

User Interviews's features include Embedded Survey Forms, and Personalization. and User Interviews support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also User Interviews analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Before User Interviews we were placing cold calls or sending individual emails to subscribers and hoping they'd respond and that they were a match for our target audience...." Peer review by User

User Interviews, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for User Interviews

Top Industries

  • Media Production
  • Telecommunications
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

User Interviews is popular in Media Production, Telecommunications, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

User Interviews Customer wins, Customer success stories, Case studies

How does User Interviews address your Sending & Publishing Communications Challenges?

What makes User Interviews ideal for Market Research?

How does User Interviews facilitate Product Marketing?

How does User Interviews facilitate Onboarding?

11 buyers and buying teams have used Cuspera to assess how well User Interviews solved their Customer Feedback Management needs. Cuspera uses 140 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Zendesk - Computer Software

Research Hub helped Zendesk save over 2.5 hours per project by combining five tools into one. The platform now manages 25,000 research participants for Zendesk. A small ReOps team of two supports mor...e than 200 researchers, product managers, and designers. Zendesk used Research Hub to make customer recruiting self-serve and reduce manual work. The solution removed bottlenecks and improved flexibility for urgent projects.

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nCino - Banking

Research Hub by User Interviews helped nCino improve their user research process. nCino needed to reach end users and specific personas for their cloud banking software. Before, their teams struggled... with many tools and limited access to users. Research Hub let them manage B2B end user research easily. The platform removed friction, streamlined scheduling, and made research a core part of their design process. nCino now brings products to market with user-validated feedback.

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Microsoft - Computer Software

User Interviews Recruit helps Microsoft Edge Browser UX Research team find qualified research participants fast. The team faces tight deadlines and needs to recruit specific audiences for studies. Wi...th Recruit, they quickly source and schedule targeted participants, like teachers using Flipgrid. The platform's messaging and scheduling features streamline communication and logistics. The team reports no no-shows and a high participant response rate, making the process smooth and positive.

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Nielsen Norman Group (NN/G) - Management Consulting

User Interviews helped Nielsen Norman Group (NN/G) solve participant recruitment challenges. NN/G used Recruit and Hub to build a panel of over 2,500 vetted UX professionals. The platform let them ta...rget participants by behavior and automate research. This made recruitment faster and more reliable. NN/G improved speed, quality, and cost for their research projects.

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Atlassian - Computer Software

User Interviews Research Hub helped Atlassian build an accessibility research panel. Atlassian used screening and segmentation to recruit Jira and Confluence users who use assistive technology. They ...ran 1:1 live usability tests to improve accessibility of core features. The platform let them scale research and include more users with disabilities. Inclusive research became a key part of their product strategy.

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Saatchi & Saatchi - Marketing And Advertising

User Interviews helped Saatchi & Saatchi recruit niche research participants fast. The platform's screeners filtered for specific behaviors and reduced fraud. Scheduling and communication tools let t...he team pivot quickly during studies. Saatchi & Saatchi now finds high-quality participants with less manual work. The team spends more time on research and less on logistics.

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lightning

Peers used User Interviews for advertisement and sending & publishing communications

User Interviews Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.28/5 ★

Read Reviews (4)
Custom Reports

3.65/5 ★

Read Reviews (33)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.28/5 ★

Read Reviews (4)
Custom Reports

3.65/5 ★

Read Reviews (33)

Software Failure Risk Guidance

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for User Interviews

Top Failure Risks for User Interviews

User Interviews, Inc. Profile

Company Name

User Interviews, Inc.

Company Website

https://www.userinterviews.com/

HQ Location

320 7th Avenue, #254 , Brooklyn, NY 11215, US

Employees

11-50

Social

Linkedin Twitter

Financials

SEED