UserGuiding Overview

UserGuiding transforms how teams onboard and engage users by creating in-app experiences without needing any coding skills. This tool is perfect for businesses looking to turn new users into advocates by guiding them through product features seamlessly. It allows teams to collect valuable feedback and analyze user behavior, which is crucial in refining product strategies. With over 1,000 teams already benefiting, UserGuiding minimizes the need for extensive support while maximizing user adoption. Integrating easily with existing tech stacks, it’s a go-to for companies aiming to enhance user experience and drive product success.

Use Cases

Customers recommend Onboarding, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using UserGuiding.

Other use cases:

  • Engagement Management
  • Playbook Creation
  • Competitive Intelligence
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Funnel Analysis
  • Lead Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using UserGuiding.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
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UserGuiding Use-Cases and Business Priorities: Customer Satisfaction Data

UserGuiding's features include Feedback Surveys, Personalization, and Calculator. and UserGuiding support capabilities include 24/7 Support, Chat Support, Email Support, etc. also UserGuiding analytics capabilities include Analytics, and Custom Reports.

Reviews

"...- Easy to create guides - Targeting is so flexible, we can have different guides for different sets of people - Customer success is incredibly helpful...." Peer review by Emrah S., VP of Products, Computer Software

UserGuiding, Yapsody Ticketing, Newired, Sentiment.io, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

UserGuiding streamlines user onboarding and engagement with no coding required. It enhances in-app experiences and analyzes user behavior efficiently.

Popular Business Setting

for UserGuiding

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

UserGuiding is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

UserGuiding Customer wins, Customer success stories, Case studies

How can UserGuiding optimize your Onboarding Workflow?

How does UserGuiding facilitate Customer Feedback Management?

How does UserGuiding facilitate Helpdesk Management?

How does UserGuiding facilitate Engagement Management?

What benefits does UserGuiding offer for Playbook Creation?

11 buyers and buying teams have used Cuspera to assess how well UserGuiding solved their Help Desk needs. Cuspera uses 390 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Keyhole - Internet

UserGuiding helped Keyhole increase trial-to-paid conversions by 550%. Keyhole used UserGuiding’s onboarding checklists to guide new users. This no-code solution let users see the value of Keyhole fa...ster. The onboarding checklist replaced a planned feature that would have taken months to build. Keyhole also saw improved session durations after using UserGuiding.

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Indicata - Automotive

Indicata used UserGuiding to improve user onboarding for their vehicle inventory management tool. They faced challenges onboarding users across 13 markets and 11 languages, and many users did not ado...pt all features. With UserGuiding’s automated onboarding flows, product tours, and hotspots, Indicata centralized and streamlined onboarding. As a result, they achieved a 47% feature adoption rate. This helped users get more value from the product and reduced churn.

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Next Fit - Computer Software

UserGuiding helped Next Fit, a gym management software, reduce onboarding video calls by 80%. Next Fit struggled to scale because onboarding each user by hand was slow and costly. Their gym staff use...rs also found it hard to adopt a new complex payment feature. With UserGuiding's interactive onboarding flows, Next Fit made onboarding easier and cut support tickets for the new feature by 50%. This improved user adoption and reduced the need for live demos.

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CitizenShipper - Transportation/trucking/railroad

UserGuiding helped CitizenShipper improve user onboarding and communication. CitizenShipper used interactive product tours and Resource Centers to educate and engage users. This made it easier for us...ers to find help and learn about the platform. As a result, CitizenShipper saw a 25% increase in activation rates. The solution helped both new and existing users get more value from the platform.

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Ideta - Computer Software

UserGuiding helped Ideta improve user onboarding for their chatbot and voice bot platform. Before UserGuiding, Ideta used online manuals and email tutorials, but users did not engage well. With UserG...uiding’s interactive onboarding flows, Ideta increased average user session duration by 50%. In-app NPS surveys from UserGuiding also boosted NPS survey response rates by 25%. Ideta found it easier to update onboarding content and saw better user engagement with their product.

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LogComex - Information Technology And Services

UserGuiding helped LogComex create onboarding elements 95% faster. LogComex had trouble updating UX/UI because their developers were busy. They needed a way to guide users through new features quickl...y. With UserGuiding, they no longer needed developers to make onboarding elements. This made it easier to help users and increased feature adoption rates.

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lightning

Peers used UserGuiding for onboarding and customer feedback management

UserGuiding Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.68/5 ★

Read Reviews (35)
Custom Reports

4.37/5 ★

Read Reviews (42)

Software Failure Risk Guidance

?

for UserGuiding

Overall Risk Meter

Low Medium High

Top Failure Risks for UserGuiding

UserGuiding Profile

Company Name

UserGuiding

Company Website

https://userguiding.com/

HQ Location

San Francisco, CA

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE