Userlytics Overview

Userlytics is a dynamic user testing platform designed to gather authentic customer feedback remotely. It focuses on enhancing user experience (UX) and usability for websites and apps. This tool empowers businesses to understand not just what users do, but what drives their actions. By offering a comprehensive suite of UX research tools, Userlytics becomes a one-stop shop for all user research needs. Its resources hub provides valuable insights into user testing, making it easier for teams to collaborate and improve digital experiences.

Use Cases

Customers recommend Engagement Management, Call Recording, Measuring Net Promoter Score, as the business use cases that they have been most satisfied with while using Userlytics.

Other use cases:

  • Advertisement
  • Onboarding
  • Content Sharing
  • Contract Management
  • Meeting Management
  • Measuring Customer Satisfaction
  • Lead Qualification: Demographic
See all use cases See less use cases

Business Priorities

Acquire Customers and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Userlytics.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enhance Customer Relationships
See all business priorities See less business priorities

Userlytics Use-Cases and Business Priorities: Customer Satisfaction Data

Userlytics works with different mediums / channels such as Website. Mobile. Mobile App etc.

Userlytics's features include Recording, Feedback Surveys, SEO, etc. and Userlytics support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Userlytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"I had a great experience working with the Userlytics team. They were extremely knowledgeable and professional. I definitely plan on using them in the future for my clients, and only wish I had stumbled upon them sooner!" - Vincent Mazza

Userlytics, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userlytics provides answers to common questions and assistance on their help page. Comprehensive support is available for all user needs.

Popular Business Setting

for Userlytics

Top Industries

  • Marketing and Advertising
  • Insurance
  • Computer Software

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Userlytics is popular in Marketing And Advertising, Insurance, and Computer Software and is widely used by Enterprise, Mid Market, and Large Enterprise.

Userlytics Customer wins, Customer success stories, Case studies

How can Userlytics enhance your Engagement Management process?

What benefits does Userlytics offer for Measuring Net Promoter Score?

11 buyers and buying teams have used Cuspera to assess how well Userlytics solved their Collaboration and Productivity needs. Cuspera uses 262 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS TESTIMONIALS
Userlytics testimonial

Vincent Mazza

Inflexion
I had a great experience working with the Userlytics team. They were extremely knowledgeable and professional. I definitely plan on using them in the future for my clients, and only wish I had stumbled upon them sooner! Testimonial By Vincent Mazza
Userlytics testimonial

Fred Pike

Managing Director

Northwoods
I've been looking for a good and better-priced alternative for user testing for a while, and userlytics seemed to fit the bill really well. Having tried it, I have to say I'm really impressed with the software and with the support. This is very cool! Testimonial By Fred Pike
Userlytics testimonial

Jonathan Prescott

Director of Digital Optimization

Assurant
We started using Userlytics on a Custom Project basis and then upgraded to a Pay As You Go Enterprise plan. Love the quick turnaround, excellent analysis and professional services, and the flexible pricing model that enables us to customize to our specific usability and user experience optimization... needs. The feature set is deep and broad, and keeps on growing, and they are very responsive to our suggestions.

Testimonial By Jonathan Prescott
CUSTOMERS TESTIMONIALS
Userlytics testimonial

Vincent Mazza

Inflexion
I had a great experience working with the Userlytics team. They were extremely knowledgeable and professional. I definitely plan on using them in the future for my clients, and only wish I had stumbled upon them sooner! Testimonial By Vincent Mazza
Userlytics testimonial

Fred Pike

Managing Director

Northwoods
I've been looking for a good and better-priced alternative for user testing for a while, and userlytics seemed to fit the bill really well. Having tried it, I have to say I'm really impressed with the software and with the support. This is very cool! Testimonial By Fred Pike
Userlytics testimonial

Jonathan Prescott

Director of Digital Optimization

Assurant
We started using Userlytics on a Custom Project basis and then upgraded to a Pay As You Go Enterprise plan. Love the quick turnaround, excellent analysis and professional services, and the flexible pricing model that enables us to customize to our specific usability and user experience optimization... needs. The feature set is deep and broad, and keeps on growing, and they are very responsive to our suggestions.

Testimonial By Jonathan Prescott

Duluth Trading Company - Retail

Userlytics helped Duluth Trading Company improve its website redesign. Duluth had only one person for UX research and needed more support. Userlytics provided expert guidance and managed user testing.... They ran an unmoderated study to compare filter placements on competitor sites. The research gave Duluth clear insights into user preferences. Duluth used these findings to make better design decisions based on real user feedback.

Read on →

A Canadian credit union - Banking

Userlytics helped a Canadian credit union improve its website for new member sign-ups. The credit union wanted clearer, more compelling information for potential members. Userlytics recruited testers... across Canada to review the full prospect journey, from digital ads to the sign-up page. Testers liked the website's clarity but found confusing calls to action and unclear fee explanations. The study revealed missing information and user confusion, leading to hesitancy in joining. Userlytics provided insights to address these UX issues.

Read on →

Marketing Architects - Marketing And Advertising

Userlytics helped Marketing Architects test a mortgage and finance webpage for accessibility. The goal was to make mortgage information easy to access for users with vision challenges. Userlytics ran... 60-minute usability interviews with people using screen readers and assistive tools. The study found that small changes, like better headings and color choices, can remove barriers. Clear labels and organized content improved the user experience for everyone.

Read on →

Auburn University - Education

Userlytics helped Auburn University improve the user experience of their Raymond J. Harbert College of Business website. Auburn used unmoderated user testing to find pain points and test changes. The...y recruited participants from across North America, including both experienced and new users. The study found users wanted easier access to program details and feedback forms. After making changes, user issues became less severe, though some still struggled to find the feedback form.

Read on →

QuillBot - Computer Software

Userlytics helped QuillBot make research easier for everyone on their team. QuillBot used Userlytics to let non-researchers run usability tests and gather feedback. The platform made it simple for di...fferent teams to work together and learn from users. QuillBot could use many testing methods and did not need extra tools. This made research a shared job and improved how QuillBot builds its products.

Read on →

Blackbaud - Computer Software

Userlytics and Mouseflow helped Blackbaud improve its website user experience. The team used Mouseflow to find where users struggled, like the navigation menu and demo booking form. Userlytics ran 60...-minute usability interviews with users from education and nonprofit sectors. They found confusing terms and low demo form conversions. The research focused on navigation, finding relevant pages, and the demo request process. This led to clear insights for website improvements.

Read on →

User Testing Panel - Recruit the right participants

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Peers used Userlytics for engagement management and call recording

Userlytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

4.46/5 ★

Read Reviews (23)
Custom Reports

3.37/5 ★

Read Reviews (41)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.05/5 ★

Read Reviews (1)
Analytics

4.46/5 ★

Read Reviews (23)
Custom Reports

3.37/5 ★

Read Reviews (41)

Software Failure Risk Guidance

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for Userlytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlytics

Userlytics Corporation News

Product

Userlytics | Earns Certification ISO 27001

Userlytics has achieved ISO 27001 certification, enhancing its Information Security Management System. This certification underscores Userlytics' commitment to data protection, aligning with GDPR and other regulatory standards, and offers clients increased trust and security. The certification complements Userlytics' existing competitive advantages in the UX research platform market.

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Product

Userlytics Introduces New Features and Joins Inc.5000 | Userlytics

Userlytics has been ranked No. 2871 on the Inc. 5000 list, highlighting its growth in the user experience testing industry. The company has introduced several new features, including First Click Testing, AI UX Insights, and a Figma No-Download Recorder, enhancing its platform's capabilities. These updates aim to improve usability testing for clients worldwide.

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Product

New Ux Testing Features | Userlytics

Userlytics has introduced new UX testing features, including Favorite Activities, Multi-device Quantitative Testing, and Mobile Moderation Capability. These enhancements streamline test building and expand device compatibility, allowing for more flexible and inclusive testing environments. The updates aim to improve user feedback gathering and analysis, reinforcing Userlytics' position as a leading remote UX testing platform.

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Userlytics Corporation Profile

Company Name

Userlytics Corporation

Company Website

https://www.userlytics.com/

HQ Location

San Francisco, California

Employees

11-50

Social

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Financials

PRIVATE