Customer stories

Product Business Settings

Verint Digital Feedback is popular in Design, Hospitality, and Insurance industries and is widely used by Large Enterprise, Small Business, and Mid Market.

Verint Digital Feedback Product Overview

Verint-digital-feedback manages customer feedback from web and mobile channels. It captures digital experience signals to give customers a CX voice.

How satisfied the customers are with Verint Digital Feedback use-cases

Verint Digital Feedback Customer Insights, Testimonials and Case Studies

 

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Veri...nt bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

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BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved... upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

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Claro Brazil - Telecommunications

Verint Speech Analytics helped Claro Brazil improve sales conversions by 7%. The company used Verint Da Vinci AI and Exact Transcription Bot to boost call analysis accuracy. Claro raised its Transact...ional Net Promoter Score by 14 points. Customer complaints with regulatory agencies dropped by 22%. Claro Brazil serves over 2,000 cities and 96% of the population. The solution enabled faster, more precise sales calls and better customer experience.

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BNP Paribas - Banking - Very Large

Verint Coaching Bots helped BNP Paribas increase digital self-service usage from 10.1% to 18.4% in three months. The bank boosted up-sell offers by 62% and sales by 48% in two months. BNP Paribas eli...minated 75% of collections call volume where agents reached voicemail, cutting collections costs. The solution gave agents real-time guidance using linguistic and acoustic triggers. This improved customer engagement and agent efficiency in banking services.

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BT Group - Telecommunications

Verint Coaching Bot helped BT Group improve cross-sell rates by nearly 10%. BT Group started with a 100-agent trial. They scaled the solution to 5,000 agents. The case shows a strategic rollout of th...e Verint Coaching Bot. The company plans to expand the deployment across the enterprise.

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Ruffwear - Consumer Goods - Small

Ruffwear used Verint Callback to handle more customer support requests. The company faced high demand across many channels. Verint Callback let customers know when support would call back. Agents fel...t less stress and liked their jobs more. Ruffwear saw fast, positive results with this customer service solution.

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Peers used Verint Digital Feedback for Collecting feedback and digital marketing

Verint Digital Feedback Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (16)
Custom Reports

3.13/5 ★

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (16)
Custom Reports

3.13/5 ★

Read Reviews (30)

Software Failure Risk Guidance

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for Verint Digital Feedback

Top Failure Risks for Verint Digital Feedback

Verint Systems, Inc News

Executive
 

Verint Names Teresa Anania Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer to lead its customer success team. Anania, a 25-year CX veteran, will focus on enhancing customer outcomes with the Verint CX Automation Platform. She joins from Sophos, bringing experience from Zendesk and Autodesk, and will report directly to CEO Dave Rhodes.

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M&A
 

After combining with Calabrio, Verint focuses on integration

Verint, after merging with Calabrio, is focusing on integrating their technologies to enhance customer offerings. The combined entity, retaining the Verint name, now provides Calabrio customers access to Verint's AI-powered bots. The integration leverages Verint's cloud capabilities and Calabrio's workforce management strengths, aiming for seamless platform interoperability without forcing customer migrations.

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Product
 

Verint Expands AI Bot Portfolio to Calabrio Customers Post-Merger

Verint has expanded its AI bot offerings to Calabrio customers following their merger. Calabrio users can now access Verint's AI-powered bots, such as Genie Bot and Intelligent Virtual Assistant, through the Verint CX Automation Platform without needing infrastructure changes. This integration enhances customer experience operations and provides Verint customers access to Calabrio's workforce management solutions.

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Executive
 

Verint Appoints Dave Rhodes as Chief Executive Officer

Verint has appointed Dave Rhodes as its new Chief Executive Officer. Rhodes, formerly CEO of Calabrio, will lead the unified Verint-Calabrio organization, focusing on advancing customer experience (CX) automation. The integration of Verint's automation capabilities with Calabrio's workforce engagement solutions aims to enhance Verint's CX technology portfolio.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

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Financials

IPO