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Verint Messaging: Use-Cases, Insights and Reviews | 2025 Cuspera

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(1815)

Customer Engagement on Private Messaging Channels

AI Powered

Verint Messaging Overview

Verint-messaging enables engaging customer interactions on private messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business. Seamless conversational experiences are delivered across these platforms.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint Messaging.

Other use cases:

Communication Management
Contact List Management
Workflow Management
Lead Engagement
Helpdesk Management
Competitive Intelligence
Lifetime Value Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verint Messaging.

Other priorities:

Improve Brand Engagement
Improve Digital And Social Presence
Scale Best Practices
Build Brand Awareness
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Launch New Products
Improve Efficiency
Improve ROI

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Verint Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Messaging works with different mediums / channels such as Social Media.

Verint Messaging's features include Bot, Personalization, Dashboard, etc. and Verint Messaging support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Verint Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Amazing product for monitoring and responding on social media storing everything in a logical manner...." Peer review by Charlotte L

Verint Messaging, Opinion Stage, Qualified, Retently, Continually, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Messaging

Top Industries

Education
Financial Services
Automotive

Popular in

Large Enterprise
Enterprise
Mid Market

Verint Messaging is popular in Education, Financial Services, and Automotive and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Verint Messaging Use Cases

What benefits does Verint Messaging offer for Engagement Management?

The system helps businesses engage with customers across various social media platforms. It centralizes and simplifies customer interactions, improving response times and agent efficiency. The system is best suited for engaging with customers through social messaging and may not be ideal for complex tasks or integrations.

"...The ability to engage our customers requests in realtime allows us to resolve any issues immediately, improving satisfaction and retention...." Peer review by Esteban Ochoa, VP Operations, Ipsy, Ipsy

What solutions does Verint Messaging provide for Social Media Management?

Verint Messaging provides tools for managing social media channels, including scheduling posts, responding to comments, and monitoring brand reputation. This solution allows organizations to connect with customers and provide support across various social platforms. Verint Messaging has limitations in that it does not offer all social media management aspects within a single platform.

"...The benefits are monumental since todays technology we can have the customer just go on to the social media account and talk to us instead of using out touch tone base...." Peer review by William P, Network Operator, Hospital & Health Care

What makes Verint Messaging ideal for Customer Feedback Management?

What Are the key features of Verint Messaging for Communication Management?

How does Verint Messaging facilitate Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Verint Messaging solved their Conversational Marketing needs. Cuspera uses 1815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Case Studies

Non-Profit Organization Management

CASE STUDY Cancer Research UK

Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.

Read more →

Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

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Financial Services

CASE STUDY Public Partnerships | PPL, a Public Consulting Group company

Five9 and Verint helped Public Partnerships | PPL move from on-premises to cloud-based workforce management. PPL used Verint Workforce Management in the cloud for over 200 seats. This change improved... workforce efficiency. The cloud solution made it easy for PPL to shift to remote work during the COVID-19 pandemic. Five9 and Verint provided strong support and technology for this transition.

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Financial Services

CASE STUDY A financial services company

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.

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Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Read more →

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

Read more →

Video

Volaris Takes Digital Transformation to New Heights

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Frequently Asked Questions(FAQ)

for Verint Messaging

What is Verint Messaging?

Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics.

Verint message unifies all the message channels into a single agent desktop and intelligently sends customer queries to the most appropriate agent based on context to ensure quick service, lower support costs, and nurture customer relationships.

What is Verint Messaging used for?

Verint Messaging is a Conversational Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Verint Messaging?

bot, Personalization and Dashboard are some of the top features of Verint Messaging.

Who uses Verint Messaging?

Verint Messaging is used by Education, Financial Services and Automotive among other industries.

What are Verint Messaging alternatives?

Opinion Stage, Qualified, Retently and Continually are popular alternatives for Verint Messaging.

Where is Verint Messaging located?

Verint Messaging is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.

lightning

Peers used Verint Messaging for engagement management and social media management

Verint Messaging Competitors

More Verint Messaging Alternatives...

Verint Messaging Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.68/5 ★ Read Reviews (22)
Analytics	4.52/5 ★ Read Reviews (115)
Custom Reports	4.30/5 ★ Read Reviews (204)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.68/5 ★ Read Reviews (22)
Analytics	4.52/5 ★ Read Reviews (115)
Custom Reports	4.30/5 ★ Read Reviews (204)

Software Failure Risk Guidance

?

for Verint Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Messaging

Verint Systems, Inc News

Financial 01/09/2025

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

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M&A 24/08/2025

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

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Product 09/08/2025

Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...

Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.

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Customer 21/07/2025

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO