Verint Messaging Overview
Verint-messaging enables engaging customer interactions on private messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business. Seamless conversational experiences are delivered across these platforms.
Use Cases
Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint Messaging.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verint Messaging.
Verint Messaging Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Messaging works with different mediums / channels such as Social Media.
Verint Messaging's features include Bot, Personalization, Dashboard, etc. and Verint Messaging support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Verint Messaging analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Amazing product for monitoring and responding on social media storing everything in a logical manner...." Peer review by Charlotte L
Verint Messaging, Opinion Stage, Qualified, Retently, Continually, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Messaging
Top Industries
- Education
- Financial Services
- Automotive
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Verint Messaging is popular in Education, Financial Services, and Automotive and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Verint Messaging Use Cases
What benefits does Verint Messaging offer for Engagement Management?
What makes Verint Messaging ideal for Customer Feedback Management?
What Are the key features of Verint Messaging for Communication Management?
How does Verint Messaging facilitate Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well Verint Messaging solved their Conversational Marketing needs. Cuspera uses 1815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.
Case Studies
CASE STUDY Cancer Research UK
CASE STUDY Neo BPO Hypeone
CASE STUDY Public Partnerships | PPL, a Public Consulting Group company
CASE STUDY A financial services company
CASE STUDY Trainline
CASE STUDY First National Bank
Video
Volaris Takes Digital Transformation to New Heights

Frequently Asked Questions(FAQ)
for Verint Messaging
What is Verint Messaging?
Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics.
Verint message unifies all the message channels into a single agent desktop and intelligently sends customer queries to the most appropriate agent based on context to ensure quick service, lower support costs, and nurture customer relationships.
What is Verint Messaging used for?
What are the top features of Verint Messaging?
Who uses Verint Messaging?
What are Verint Messaging alternatives?
Where is Verint Messaging located?
Verint Messaging Competitors
Verint Messaging Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (22) |
Analytics | Read Reviews (115) |
Custom Reports | Read Reviews (204) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (22) |
Analytics | Read Reviews (115) |
Custom Reports | Read Reviews (204) |
Software Failure Risk Guidance
?for Verint Messaging
Overall Risk Meter
Top Failure Risks for Verint Messaging
Verint Systems, Inc News
Verint Announces Q2 Results | FinancialContent
Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...
Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.
Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...
Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.
Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan
Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
What solutions does Verint Messaging provide for Social Media Management?