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Verint Messaging: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Verint Messaging
Brand: Verint Messaging
Rating: 4.57 (1815 reviews)

4.57 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1815)

Customer Engagement on Private Messaging Channels

AI Powered

Verint Messaging Overview

Verint-messaging enables engaging customer interactions on private messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business. Seamless conversational experiences are delivered across these platforms.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint Messaging.

Other use cases:

Communication Management
Contact List Management
Workflow Management
Lead Engagement
Helpdesk Management
Competitive Intelligence
Lifetime Value Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verint Messaging.

Other priorities:

Improve Brand Engagement
Improve Digital And Social Presence
Scale Best Practices
Build Brand Awareness
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Launch New Products
Improve Efficiency
Improve ROI

See all business priorities See less business priorities

Verint Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Messaging works with different mediums / channels such as Social Media.

Verint Messaging's features include Bot, Personalization, Dashboard, etc. and Verint Messaging support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Verint Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...My work team used for the monitoring of several social networks and made them converse...." Peer review by Adelaida M, Relay the best platform with the best service.

Verint Messaging, Opinion Stage, Qualified, Retently, Continually, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Messaging

Top Industries

Education
Financial Services
Automotive

Popular in

Large Enterprise
Enterprise
Mid Market

Verint Messaging is popular in Education, Financial Services, and Automotive and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Verint Messaging Use Cases

How can Verint Messaging optimize your Engagement Management Workflow?

The system helps businesses engage with customers across various social media platforms. It centralizes and simplifies customer interactions, improving response times and agent efficiency. The system is best suited for engaging with customers through social messaging and may not be ideal for complex tasks or integrations.

"...My other favorite features from Conversocial are the way they pull up previous engagements...." Peer review by Amy O., Senior Manager, Social Media Strategy, Education

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How can Verint Messaging enhance your Social Media Management process?

Verint Messaging provides tools for managing social media channels, including scheduling posts, responding to comments, and monitoring brand reputation. This solution allows organizations to connect with customers and provide support across various social platforms. Verint Messaging has limitations in that it does not offer all social media management aspects within a single platform.

"...We feel using Conversocial has increase our ability to manage our social media accounts with greater ease...." Peer review by Will T, Software Engineer, Insurance

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What makes Verint Messaging ideal for Customer Feedback Management?

Verint Messaging Customer Feedback Management helps businesses track and analyze customer feedback. It allows for real-time monitoring of customer satisfaction and quick responses to comments. This platform improves customer service and provides insights for service enhancements.

"...The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time...." Peer review by Hector Omar T, Custom Support

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What makes Verint Messaging ideal for Communication Management?

How efficiently Does Verint Messaging manage your Contact List Management?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Verint Messaging solved their Conversational Marketing needs. Cuspera uses 1815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Case Studies

Telecommunications

CASE STUDY Claro Brazil

Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Telecommunications

CASE STUDY NOS

Verint Messaging helped NOS, a top telecommunications provider in Portugal, improve customer service. NOS unified all social and private messaging channels with Verint Intelligent Virtual Assistant. ...This let agents manage 200,000 customer inquiries per year more efficiently. NOS saw a 61% increase in NPS and a 40% boost in agent productivity. The platform made it easier for agents to handle conversations and improved service levels.

Government Administration

CASE STUDY Serco

Serco used Verint TimeFlex Bot to improve agent schedule flexibility. Before, agents had to submit manual schedule change requests, which took a lot of time and often got denied. With Verint TimeFlex... Bot, agents can now make unlimited schedule changes and earn FlexCoins for helping the business. This automation reduced workforce planner workload by 30%. Serco also lowered attrition and improved agent job satisfaction.

Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

Volaris Takes Digital Transformation to New Heights

Frequently Asked Questions(FAQ)

for Verint Messaging

What is Verint Messaging?

Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics.

Verint message unifies all the message channels into a single agent desktop and intelligently sends customer queries to the most appropriate agent based on context to ensure quick service, lower support costs, and nurture customer relationships.

What is Verint Messaging used for?

Verint Messaging is a Conversational Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Verint Messaging?

bot, Personalization and Dashboard are some of the top features of Verint Messaging.

Who uses Verint Messaging?

Verint Messaging is used by Education, Financial Services and Automotive among other industries.

What are Verint Messaging alternatives?

Opinion Stage, Qualified, Retently and Continually are popular alternatives for Verint Messaging.

Where is Verint Messaging located?

Verint Messaging is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.

Peers used Verint Messaging for engagement management and social media management

Verint Messaging Competitors

More Verint Messaging Alternatives...

Verint Messaging Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.68/5 ★ Read Reviews (22)
Analytics	4.52/5 ★ Read Reviews (115)
Custom Reports	4.30/5 ★ Read Reviews (204)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.68/5 ★ Read Reviews (22)
Analytics	4.52/5 ★ Read Reviews (115)
Custom Reports	4.30/5 ★ Read Reviews (204)

Software Failure Risk Guidance

for Verint Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Messaging

Verint Systems, Inc News

Customer 21/07/2025

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

Awards 15/07/2025

Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire

Verint has been named a Leader in ISGs 2025 Customer Experience Management Buyers Guide, achieving an Exemplary rating. The company excelled in Customer Experience Management, Knowledge Management, and Customer Journey Management categories, reflecting its innovation and strong ROI delivery. Verint's AI-powered solutions are recognized for enhancing customer outcomes and increasing agent capacity.

M&A 30/06/2025

Call-center software maker Verint seeks buyers in AI dealmaking test

Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engaged financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.

Customer 10/06/2025

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO

Verint Messaging: Use-Cases, Insights and Reviews | 2025 Cuspera

Customer Engagement on Private Messaging Channels

Failure Risk for Verint Messaging ?

Verint Messaging Overview

Use Cases

Business Priorities

Verint Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Verint Messaging Use Cases

How can Verint Messaging optimize your Engagement Management Workflow?

How can Verint Messaging enhance your Social Media Management process?

What makes Verint Messaging ideal for Customer Feedback Management?

What makes Verint Messaging ideal for Communication Management?

How efficiently Does Verint Messaging manage your Contact List Management?

32+ more Business Use Cases

Case Studies

CASE STUDY Claro Brazil

CASE STUDY First National Bank

CASE STUDY Trainline

CASE STUDY NOS

CASE STUDY Serco

CASE STUDY Neo BPO Hypeone

Video

Volaris Takes Digital Transformation to New Heights

Frequently Asked Questions(FAQ)

What is Verint Messaging?

What is Verint Messaging used for?

What are the top features of Verint Messaging?

Who uses Verint Messaging?

What are Verint Messaging alternatives?

Where is Verint Messaging located?

Peers used Verint Messaging for engagement management and social media management

Verint Messaging Competitors

Verint Messaging Features

Software Failure Risk Guidance

Verint Systems, Inc News

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire

Call-center software maker Verint seeks buyers in AI dealmaking test

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

Verint Systems, Inc Profile