Verint Predictive Modelling Overview

Verint's predictive analytics solution offers insights into consumer visits, industry, and company roles. Customer experience is enhanced through data-driven analysis.

Use Cases

Customers recommend Engagement Management, Measuring Customer Satisfaction, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Verint Predictive Modelling.

Other use cases:

  • Measuring Net Promoter Score
  • Touchpoint Management
  • Digital Marketing
  • Product Marketing
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Verint Predictive Modelling.

Other priorities:

  • Acquire Customers
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Verint Predictive Modelling Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Predictive Modelling works with different mediums / channels such as Games.

Verint Predictive Modelling's features include Feedback Surveys. and Verint Predictive Modelling support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Verint Predictive Modelling analytics capabilities include Analytics, and Custom Reports.

Verint Predictive Modelling, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Verint Predictive Modelling Use Cases

What Are the key features of Verint Predictive Modelling for Engagement Management?

How does Verint Predictive Modelling facilitate Measuring Customer Satisfaction?

Why is Verint Predictive Modelling the best choice for Competitive Intelligence?

Case Studies

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

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Financial Services

CASE STUDY A financial services company

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.

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Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

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Non-Profit Organization Management

CASE STUDY Cancer Research UK

Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.

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Financial Services

CASE STUDY Public Partnerships | PPL, a Public Consulting Group company

Five9 and Verint helped Public Partnerships | PPL move from on-premises to cloud-based workforce management. PPL used Verint Workforce Management in the cloud for over 200 seats. This change improved... workforce efficiency. The cloud solution made it easy for PPL to shift to remote work during the COVID-19 pandemic. Five9 and Verint provided strong support and technology for this transition.

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Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

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Verint Predictive Modelling Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

3.74/5 ★

Read Reviews (8)
Custom Reports

3.50/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

3.74/5 ★

Read Reviews (8)
Custom Reports

3.50/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Verint Predictive Modelling

Top Failure Risks for Verint Predictive Modelling

Verint Systems, Inc News

Financial

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

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M&A

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

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Product

Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...

Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.

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Customer

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

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Financials

IPO