Verint Speech Analytics Overview
Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.
Use Cases
Customers recommend Call Recording, Engagement Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Verint Speech Analytics.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Speech Analytics.
Verint Speech Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Speech Analytics works with different mediums / channels such as Phone Calls. and Omnichannel.
Verint Speech Analytics's features include Recording. and Verint Speech Analytics support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Verint Speech Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"The company has long been a powerhouse in the analytics space." - CRM industry
Verint Speech Analytics, Genesys Cloud, Callminer Eureka, CallJourney, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Speech Analytics
Top Industries
- Financial Services
- Research
- Hospital & Health Care
Popular in
- Small Business
- Enterprise
- Mid Market
Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Verint Speech Analytics Use Cases
How can Verint Speech Analytics enhance your Call Recording process?
How can Verint Speech Analytics optimize your Engagement Management Workflow?
What solutions does Verint Speech Analytics provide for Measuring Customer Satisfaction?
What benefits does Verint Speech Analytics offer for Contact List Management?
What solutions does Verint Speech Analytics provide for Coaching?
51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
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The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
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....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
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By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
CUSTOMERS | TESTIMONIALS |
---|---|
![]() CRM industry |
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
![]() Orpus Research |
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
![]() Ditte Gjørup Larsen Speech Analyst, Tryg Privat |
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
Case Studies
CASE STUDY First National Bank
CASE STUDY Neo BPO Hypeone
CASE STUDY A financial services company
CASE STUDY Trainline
CASE STUDY Cancer Research UK
CASE STUDY Public Partnerships | PPL, a Public Consulting Group company
Verint Speech Analytics Competitors
Verint Speech Analytics Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (9) |
Analytics | Read Reviews (48) |
Custom Reports | Read Reviews (32) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (9) |
Analytics | Read Reviews (48) |
Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Verint Speech Analytics
Overall Risk Meter
Top Failure Risks for Verint Speech Analytics
Verint Systems, Inc News
Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable
Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.
Verint Announces Q2 Results | FinancialContent
Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...
Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.
Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...
Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO