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Verint Workforce Engagement: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Verint Workforce Engagement
Brand: Verint Workforce Engagement
Rating: 4.0 (121 reviews)

4.0 5

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(121)

Performance Management software to engage and motivate the employees to provide the best customer experience

App Partner

Verint Workforce Engagement Overview

Verint reduces overstaffing and shrinkage risks by automating WFM tasks and identifying time-off opportunities. Employee schedules are optimized for preferences.

Use Cases

Customers recommend Sales Rep Engagement, Contact List Management, Sales Coaching, as the business use cases that they have been most satisfied with while using Verint Workforce Engagement.

Other use cases:

Performance Management
Measuring Net Promoter Score
Measuring Customer Satisfaction
Social Media Analytics
Workflow Management
Sales Call Management
Content Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Workforce Engagement.

Other priorities:

Grow Market Share
Manage Risk
Improve Sales Team Effectiveness

See all business priorities See less business priorities

Verint Workforce Engagement Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Workforce Engagement works with different mediums / channels such as Omnichannel. and Phone Calls.

Reviews

"As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and ...technical requirements better than the alternatives." - Ben Hopper

Verint Workforce Engagement, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Workforce Engagement

Top Industries

Research
Information Technology and Services
Management Consulting

Popular in

Mid Market

Verint Workforce Engagement is popular in Research, Information Technology And Services, and Management Consulting and is widely used by Mid Market,

Comprehensive Insights on Verint Workforce Engagement Use Cases

How does Verint Workforce Engagement facilitate Sales Rep Engagement?

What makes Verint Workforce Engagement ideal for Contact List Management?

What benefits does Verint Workforce Engagement offer for Sales Coaching?

12+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Verint Workforce Engagement solved their Sales Coaching needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Ben Hopper Head of Strategy First Horizon	As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. Testimonial By Ben Hopper
Lauri Travis Community Manager Tyler Technologies	Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Liam Morris-Ellis Resource Planning Manager Aegon	The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. Testimonial By Liam Morris-Ellis

CUSTOMERS	TESTIMONIALS
Ben Hopper Head of Strategy First Horizon	As customer interactions with the bank were evolving, we wanted to make our branch staffing decisions based on sound analytics rather than instincts. We performed an extensive review of solutions and found that CloudCords addressed our business and technical requirements better than the alternative...s. Testimonial By Ben Hopper
Lauri Travis Community Manager Tyler Technologies	Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis
Liam Morris-Ellis Resource Planning Manager Aegon	The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. Testimonial By Liam Morris-Ellis

Case Studies

CASE STUDY Group Elite

Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.

Telecommunications

CASE STUDY Claro Brazil

Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.

Information Technology and Services

CASE STUDY Connex

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.

CASE STUDY Five9, Inc.

Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.

Insurance

CASE STUDY Bradesco Seguros

Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.

Transportation/Trucking/Railroad

CASE STUDY Volaris

Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.

Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach

Peers used Verint Workforce Engagement for sales rep engagement and contact list management

Verint Workforce Engagement Competitors

More Verint Workforce Engagement Alternatives...

Verint Workforce Engagement Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.74/5 ★ Read Reviews (5)
Custom Reports	4.36/5 ★ Read Reviews (16)
Analytics	4.19/5 ★ Read Reviews (16)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.74/5 ★ Read Reviews (5)
Custom Reports	4.36/5 ★ Read Reviews (16)
Analytics	4.19/5 ★ Read Reviews (16)

Software Failure Risk Guidance

for Verint Workforce Engagement

Top Failure Risks for Verint Workforce Engagement

Verint Systems, Inc News

Financial 18/05/2025

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

Financial 05/05/2025

Verint Systems Inc. Reports 85% Revenue from Subscriptions

Verint reported that 85% of its revenue now comes from subscriptions, driven by its Verint Open Platform and AI-powered customer engagement solutions. For the quarter ending April 30, 2025, subscription annual recurring revenue (ARR) reached $709.99 million, up 6% year-over-year. This shift highlights Verints strong momentum in SaaS and automation for enterprise customer experience.

Product 13/01/2025

Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan

Verint has launched an AI-powered customer experience platform featuring over 50 bots, aiming for an annual recurring revenue of $760 million by 2026.

Financial 05/12/2024

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO