Verloop: Product updates, Customer stories, and Insights | 2026 Cuspera

Verloop.io helped Cairocart automate customer support across website, Facebook, Instagram, and WhatsApp. Cairocart faced slow query resolution, manual agent routing, and many unanswered messages. Ver...loop.io's conversational AI automated FAQs and agent routing, consolidating all queries in one dashboard. The bot resolved over 50,000 queries, with more than 20,000 handled without human help. Customer satisfaction and agent performance tracking improved, and no customer messages went unanswered.
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Verloop.io helped Astral Pipes improve customer support with conversational AI. Astral Pipes faced a surge in product and dealership inquiries that strained their support team. They launched an omnic...hannel, multilingual support system using Verloop.io on website, WhatsApp, Facebook, and Instagram. The AI collected customer details and routed queries to the right agents. This solution improved their CSAT score and made support more efficient.
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Verloop.io helped Bewakoof automate customer support. Bewakoof faced rising queries and struggled with email-only support. Verloop.io's chat solution enabled real-time query resolution. Bewakoof now ...resolves 55,000 queries per month. First response time dropped to 0.1 minute. Bot deflection rate reached 98%.
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Verloop.io's live chat helped AcadGild boost its conversion rate by 240%. AcadGild needed a tool to support global customers and generate leads around the clock. The chat interface qualified leads fa...ster than traditional forms and emails. In just 1.5 months, AcadGild handled over 56,000 conversations and saw a 43.77% interaction-to-lead conversion rate. The automation features made customer support and sales more efficient.
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Verloop.io helped Wonderla, a leading amusement park chain, improve customer support. Wonderla faced issues with complex IVR systems, slow email responses, and many repetitive questions. Verloop.io's... conversational AI and WhatsApp integration let Wonderla answer queries 24/7 and guide guests to booking. The solution achieved 80% bot deflection and a 243.48% increase in recurring users. Wonderla now delivers faster, more satisfying support to millions of visitors.
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Verloop.io's WhatsApp chatbot helped Midtrans speed up merchant onboarding. Midtrans faced high drop-off rates due to unclear onboarding steps and unanswered merchant questions. The chatbot guided me...rchants in Bahasa, answered queries, and provided a step-by-step process. This made onboarding faster and easier for merchants. Midtrans improved completion rates and reduced business loss from drop-offs.
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