VisionFlow Overview

VisionFlow integrates multiple business functions into a singular platform, offering a unique feature set that includes case management, CRM, project management, service management, and product development. This comprehensive suite allows businesses to select and tailor modules according to their specific needs, ensuring seamless integration across operations. VisionFlow's standout capability is its flexibility, providing unlimited possibilities for customization to fit diverse organizational requirements. With an emphasis on automating processes, the platform supports efficient workflow management, enhancing productivity. The system is easy to set up, making it accessible for businesses looking to streamline their operations without complex implementation.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using VisionFlow.

Other use cases:

  • Workflow Management
  • Communication Management
  • Contract Management
  • Engagement Management
  • Proposal & Quote Management
  • Contact List Management
  • Customer Case Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using VisionFlow.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
  • Improve Visibility
See all business priorities See less business priorities

VisionFlow Use-Cases and Business Priorities: Customer Satisfaction Data

VisionFlow works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

VisionFlow's features include Dashboard, Personalization, Ticketing, etc. and VisionFlow support capabilities include Phone Support, 24/7 Support, Email Support, etc. also VisionFlow analytics capabilities include Custom Reports, and Analytics.

Reviews

"VisionFlow meets our requirements and more. The traceability is super good, we can follow all our cases regardless of owner and status. The idea is that the entire STIM will work in VisionFlow to gather everything in one and the same system. We work... more with virtual teams now, which has streamlined our way of working. It is not more difficult than a regular mail account. These are just a few extra things to keep in mind so that we can get what we want out of the system." - Robert Gehring

VisionFlow, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VisionFlow is a versatile software for Customer Support, Project Management, ITSM, and CRM. It can be customized from a simple set-up to advanced configurations.

Popular Business Setting

for VisionFlow

Top Industries

  • Telecommunications
  • Media Production
  • Consumer Services

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

VisionFlow is popular in Telecommunications, Media Production, and Consumer Services and is widely used by Small Business, Large Enterprise, and Mid Market.

VisionFlow Customer wins, Customer success stories, Case studies

How efficiently Does VisionFlow manage your Helpdesk Management?

How can VisionFlow optimize your Knowledge Management Workflow?

How efficiently Does VisionFlow manage your Products & Pricelist Management?

What Are the key features of VisionFlow for Workflow Management?

Why is VisionFlow the best choice for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well VisionFlow solved their CRM needs. Cuspera uses 480 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
VisionFlow testimonial

Robert Gehring

Manager of member, publishing and customer service

STIM
VisionFlow meets our requirements and more. The traceability is super good, we can follow all our cases regardless of owner and status. The idea is that the entire STIM will work in VisionFlow to gather everything in one and the same system. We work more with virtual teams now, which has streamline...d our way of working. It is not more difficult than a regular mail account. These are just a few extra things to keep in mind so that we can get what we want out of the system.

Testimonial By Robert Gehring
VisionFlow testimonial

Ida Sandnabba

Service Owner

Hedemora Energi
We chose VisionFlow partly because it is so flexible, partly because you can work with so many different types of cases in the system and partly because there are so many different types of rights you can use Testimonial By Ida Sandnabba
VisionFlow testimonial

Jeanette Huss

Manager, Business Support

Coor
We were recommended Visionera and VisionFlow. We think it is a good system that suits our needs, it is large and it helps us Without VisionFlow, we would not be able to work, so we continue to use the system and recommend it to others, both internally and externally. Testimonial By Jeanette Huss
CUSTOMERS TESTIMONIALS
VisionFlow testimonial

Robert Gehring

Manager of member, publishing and customer service

STIM
VisionFlow meets our requirements and more. The traceability is super good, we can follow all our cases regardless of owner and status. The idea is that the entire STIM will work in VisionFlow to gather everything in one and the same system. We work more with virtual teams now, which has streamline...d our way of working. It is not more difficult than a regular mail account. These are just a few extra things to keep in mind so that we can get what we want out of the system.

Testimonial By Robert Gehring
VisionFlow testimonial

Ida Sandnabba

Service Owner

Hedemora Energi
We chose VisionFlow partly because it is so flexible, partly because you can work with so many different types of cases in the system and partly because there are so many different types of rights you can use Testimonial By Ida Sandnabba
VisionFlow testimonial

Jeanette Huss

Manager, Business Support

Coor
We were recommended Visionera and VisionFlow. We think it is a good system that suits our needs, it is large and it helps us Without VisionFlow, we would not be able to work, so we continue to use the system and recommend it to others, both internally and externally. Testimonial By Jeanette Huss

Elisa Polystar - Telecommunications - Large

VisionFlow helped Elisa Polystar unify complex customer workflows across multiple business areas. The company replaced a cumbersome support system with VisionFlow, gaining structure, traceability, an...d financial control. All quotations, projects, and support cases are now managed in one system, improving transparency and decision-making. The Customer Access Portal lets clients log and track cases directly. Elisa Polystar now enjoys reliable financial control and a clear view of customer journeys.

Read on →

Hedemora Energi - Utilities

VisionFlow helped Hedemora Energi make their case management more efficient. The company used VisionFlow to streamline internal processes and improve control. The system allowed multiple handlers to ...work on the same case at once. Hedemora Energi values the flexibility and strong support from Visionera. They now have better structure and faster processes.

Read on →

STIM - Entertainment - Medium

VisionFlow helped STIM modernize its support operations. STIM needed better traceability and transparency as music industry data grew. VisionFlow gave them a single system for case management and col...laboration. Departments now share information and work together more easily. STIM can track every case and extract insights for better decisions. The new system improved response times and transparency for members and clients.

Read on →

Nordic Level Group - Security And Safety Services

VisionFlow helps Nordic Level Group manage sensitive order data securely. The company needed a GDPR-compliant case management system with Swedish data storage. VisionFlow provided a flexible order po...rtal that fits their workflow and reduces admin work. Nordic Level Group values the high security and ability to customize features. The solution gives them better control, overview, and efficiency in their operations.

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Karlskoga Municipality - Government Administration - Large

VisionFlow helped Karlskoga Municipality unify case management across 49 workspaces and 290 users. The platform connects the service center with all departments, giving a clear overview from first co...ntact to resolution. Teams now avoid double work and track every case's full history. Collaboration improved, response times are faster, and service quality is higher. Visionera's responsive support and flexible system enable ongoing growth and adaptation.

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Stim - Entertainment

Stim, a copyright organization, needed a new system to handle complex management and large data from music streaming. They chose VisionFlow for its traceability and integration with existing CRM syst...ems. VisionFlow improved transparency and collaboration, providing valuable data for better business decisions. Stim's departments now work more efficiently with virtual teams and plan to introduce a customer portal.

Read on →
lightning

Peers used VisionFlow for helpdesk management and knowledge management

VisionFlow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.79/5 ★

Read Reviews (59)
Analytics

2.96/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.79/5 ★

Read Reviews (59)
Analytics

2.96/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for VisionFlow

Overall Risk Meter

Low Medium High

Top Failure Risks for VisionFlow

Visionera AB Profile

Company Name

Visionera AB

Company Website

https://visionflow.com/

HQ Location

Vegagatan 3, Visionera AB, Stockholm, Stockholm 11329, SE

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

NA