Vocalcom Overview

Vocalcom's cloud call center software addresses the challenge of managing diverse customer interactions across multiple channels. By integrating phone, email, SMS, web, chat, and social media into a single interface, it simplifies communication processes for businesses. This all-in-one solution enhances customer engagement and performance by providing a unified platform that supports CRM integration, allowing for seamless data access and management. The software's intuitive design ensures that both customers and agents benefit from improved experiences. Vocalcom's platform is particularly valuable for businesses seeking to streamline operations and deliver personalized, engaging interactions across all channels.

Use Cases

Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Vocalcom.

Other use cases:

  • Helpdesk Management
  • Call Recording
  • Customer Feedback Management
  • Social Media Management
  • Sales Document Management
  • Training & Onboarding
  • Campaign Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Vocalcom.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve Efficiency
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Brand Engagement
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Vocalcom Use-Cases and Business Priorities: Customer Satisfaction Data

Vocalcom works with different mediums / channels such as Omnichannel. E-Mail. Text SMS etc.

Vocalcom's features include Personalization, Recording, Dashboard, etc. and Vocalcom support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Vocalcom analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We looked at several call center software vendors, but none could match the flexibility, cost-effectiveness and depth of integration with Salesforce that Vocalcom call center software provides...." Peer review by Francoise Le Yaouanc, Credit Agricole, Credit Agricole

Peer review evidence (same sources as the product rating summary)

"...Choosewell, a leading Australian health insurance comparison service, today announced that it will deploy a Vocalcom Omnichannel customer interaction... ..." Choosewell Health Insurance Powers Salesforce with Omnichannel...
"...Easy-to-use survey capabilities and standard reports enable you to monitor social, email, chat, and mobile interactions. ..." Customer Feedback Management Software
"...Higher contact, call volumes, and contact ratios...." Peer review by IBLED Edouard, Oil & Energy

Vocalcom, XCALLY, VICIdial, CallTools, Enghouse Interactive, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

Popular Business Setting

for Vocalcom

Top Industries

  • Oil & Energy
  • Information Technology and Services
  • Telecommunications

Popular in

  • Small Business
  • Enterprise

Vocalcom is popular in Oil & Energy, Information Technology And Services, and Telecommunications and is widely used by Small Business, and Enterprise,

Vocalcom Customer wins, Customer success stories, Case studies

What makes Vocalcom ideal for Engagement Management?

What makes Vocalcom ideal for Communication Management?

How efficiently Does Vocalcom manage your Contact List Management?

How does Vocalcom facilitate Helpdesk Management?

How does Vocalcom facilitate Call Recording?

11 buyers and buying teams have used Cuspera to assess how well Vocalcom solved their Contact Center Software needs. Cuspera uses 1466 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Umrahme - Travel Services - Medium

Dubai, UAE

Vocalcom Salesforce Edition helped Umrahme cut query response times from days to under 5 minutes. Umrahme, a travel specialist, manages pilgrimage travel packages and operates 3 call centers with 15 ...agents. The solution integrated natively with Salesforce, giving agents a single view of each customer. Automated outbound campaigns and real-time supervision tools improved customer engagement. Over 5,000 travel agencies now benefit from faster, more personalized support.

Read more →
 

SFR - Telecommunications - Very Large

Paris, France

SFR used the Vocalcom Hermes cloud contact center solution to manage 1 to 5 million outbound calls per month. The company ran over 100 campaigns each year to improve customer retention and telesales.... Vocalcom enabled SFR to standardize operations across many sites and more than 1,000 agents. The solution's predictive dialer and real-time supervision helped SFR reach an 80 to 85% transformation rate. SFR improved agent performance and campaign flexibility with Vocalcom.

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En Voiture Simone - Education - Small

Lyon, France

En Voiture Simone used Vocalcom integrated with Salesforce to boost its sales team. The company wanted to filter inbound calls, improve team productivity, and monitor business activity. Vocalcom's di...aler and call filtering features helped reduce agent downtime. The solution supported 12 agents and covered over 200 cities in France. En Voiture Simone has served more than 2 million students since 2015.

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La Maison Saint-Gobain - Construction - Small

Paris, France

La Maison Saint-Gobain used Vocalcom Salesforce Edition to deliver premium customer service. The company integrated the solution natively with Salesforce to provide ultra-personalized support. Their ...team of 75 employees manages 5,000 calls per week. The platform enables easy outbound campaigns and automated IVR setup. Access to enriched customer data in Salesforce improved both inbound and outbound service.

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Vocalcentre - Telecommunications - Medium

Libreville, Gabon

Vocalcentre used Vocalcom Hermes360 to manage over 3.8 million customer interactions yearly. The company needed better tools to support growth and improve efficiency. Hermes360 offered robust perform...ance indicators and easy-to-use features. The platform helped 250 agents work across multiple sites, 24/7. Vocalcentre improved business activity monitoring and outbound campaign efficiency.

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Centre Relations Clients (CRC) / FIMAINFO - Telecommunications - Medium

Paris, France

Centre Relations Clients (CRC), part of the FIMADEV group, used Vocalcom Hermes360 to manage over 1.3 million calls yearly. CRC equipped 450 agents with the omnichannel contact center solution. The c...ompany saw a 40% productivity increase. No production hours were lost during the first lockdown. CRC supports digital transformation for clients in the automobile, health, and financial sectors.

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Vocalcom : quel avenir pour ses solutions et la relation client ?

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Frequently Asked Questions(FAQ)

for Vocalcom

What is Vocalcom used for?

Vocalcom is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Contact List Management .

What are the top features of Vocalcom?

Personalization, Recording and Dashboard are some of the top features of Vocalcom.

Who uses Vocalcom?

Vocalcom is used by Oil & Energy, Information Technology And Services and Telecommunications among other industries.

What are Vocalcom alternatives?

XCALLY, VICIdial, CallTools and Enghouse Interactive are popular alternatives for Vocalcom.

Where is Vocalcom located?

Vocalcom is headquartered at 25 Rue Balzac, Paris, 75008, FR.
lightning

Peers used Vocalcom for engagement management and communication management

Vocalcom Competitors

Vocalcom Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Custom Reports

4.92/5 ★

Read Reviews (146)
Analytics

4.90/5 ★

Read Reviews (53)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (52)
Custom Reports

4.92/5 ★

Read Reviews (146)
Analytics

4.90/5 ★

Read Reviews (53)

Vocalcom Integrations

Vocalcom integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.98/5 ★

Read Reviews (75)
Data Import

4.92/5 ★

Read Reviews (127)

Modjo

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Infobip

4.29 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Vocalcom

Overall Risk Meter

Low Medium High

Top Failure Risks for Vocalcom

Vocalcom. News

Product

Vocalcom is back : Anthony Dinis de retour pour btir le centre de ...

Anthony Dinis has returned to Vocalcom, aiming to transform it into an AI-first contact center leader. Vocalcom's Hermes360 platform now integrates AI agents for omnichannel communication, enhancing customer interaction. The company has invested over 10 million to accelerate this AI-driven transformation, with clients like Blancheporte and Concentrix renewing their trust. Vocalcom's AI platform offers real-time orchestration and integration, promising significant cost reductions and improved customer service.

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Product

Vocalcom Launches Next Generation Cloud Solutions for OmniChannel Contact Centres in the UAE

Vocalcom has launched its next-generation cloud solutions for omnichannel contact centers in the UAE. The new platform enables businesses to manage customer interactions across voice, email, chat, and social media channels from a unified interface. The release targets enterprises seeking enhanced customer engagement, operational efficiency, and scalability in the Middle East market.

Read more →
Product

Vocalcom & Yactraq: Revolutionize customer service with AI powered conversations analysis

Vocalcom and Yactraq enhance customer service using AI to analyze conversations, integrating various communication channels and CRM systems.

Read more →

Vocalcom. Profile

Company Name

Vocalcom.

Company Website

https://www.vocalcom.com/

HQ Location

25 Rue Balzac, Paris, 75008, FR

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE