Voicebase Overview
VoiceBase delivers AI-powered voice analytics tailored for call centers within enterprise organizations. It transforms voice data into actionable insights, enabling businesses to analyze 100% of customer interactions. By leveraging advanced speech analytics, VoiceBase uncovers strategic insights that can enhance decision-making and optimize customer engagement strategies. This solution empowers enterprises to gain a competitive edge by understanding customer needs and improving service delivery. VoiceBase's capabilities are vital for organizations aiming to harness the full potential of their call center data, driving better outcomes and maximizing return on investment.
Use Cases
Customers recommend Engagement Management, Trade Show Marketing, Collaboration, as the business use cases that they have been most satisfied with while using Voicebase.
Business Priorities
Improve ROI and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Voicebase.
Voicebase Use-Cases and Business Priorities: Customer Satisfaction Data
Voicebase works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
Voicebase's features include Recording. and Voicebase support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Voicebase analytics capabilities include Analytics, and Custom Reports.
Voicebase, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
VoiceBase delivers AI-Powered Voice Analytics for call centers. Enterprise organizations benefit from advanced insights and analysis.
Comprehensive Insights on Voicebase Use Cases
Why is Voicebase the best choice for Engagement Management?
What solutions does Voicebase provide for Trade Show Marketing?
What benefits does Voicebase offer for Collaboration?
11+ more Business Use Cases
20 buyers and buying teams have used Cuspera to assess how well Voicebase solved their Contact Center Software needs. Cuspera uses 160 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Proactive Dealer Solutions
CASE STUDY Avantive Solutions
CASE STUDY Delta Dental of Washington
CASE STUDY Delta Dental of Washington
CASE STUDY Avantive Solutions
CASE STUDY Delta Dental of Washington
Peers used Voicebase for engagement management and trade show marketing
Voicebase Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (36) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (36) |
Software Failure Risk Guidance
?for Voicebase
Top Failure Risks for Voicebase
VoiceBase, Inc. Profile
Company Name
VoiceBase, Inc.
Company Website
//voicebase.comHQ Location
44 Montgomery St, San Francisco, California 94104, US
Employees
51-200
Social
Financials
PRIVATE
