Voicebase: Product updates, Customer stories, and Insights | 2026 Cuspera

VoiceBase’s Enterprise Accelerator helped Delta Dental of Washington transform call center operations. They handled over 700,000 calls a year and used spreadsheets for call data. With VoiceBase, they... reduced talk time by 10% and automated data analysis. The solution provided real-time dashboards and emotion analysis. This improved agent performance and started new self-service options for providers.
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VoiceBase helped Proactive Dealer Solutions analyze every call at their dealerships using speech analytics. They automated call data extraction to spot trends and improve customer interactions. This ...led to fewer missed calls and more appointment conversions. As a result, sales increased by over $100,000 per month. VoiceBase's call center analytics and predictive analytics powered this sales optimization.
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VoiceBase helps BPOs and call centers improve operations with AI-powered speech analytics. The solution increases sales conversions by 104%. It reduces average handle time by 10%. Agent training time... drops by 50%. First call resolution rises by 17.2%. VoiceBase analyzes every call to boost efficiency and customer experience.
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VoiceBase Enterprise Accelerator helped Delta Dental of Washington cut talk time by 10%. The company handled over 700,000 calls a year and wanted to improve call center efficiency. Voice analytics au...tomated data extraction and loaded it into Tableau dashboards. This eliminated 6 months of IT work. The solution improved agent coaching and customer experience.
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VoiceBase helped Avantive Solutions use speech analytics to score 100% of agent calls. Avantive Solutions used VoiceBase Query Language for custom call categories and visualized insights in their BI ...tool. The solution improved agent coaching and monitoring, especially for work-at-home agents. This led to better campaign performance and customer experience. VoiceBase enabled Avantive to analyze all calls from telecom customers for actionable insights.
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