Voiceflow Overview

Voiceflow empowers product teams to efficiently create and deploy AI Agents that enhance customer interactions. These AI Agents simulate human-like conversations, providing support across various channels. The platform is designed for rapid iteration, allowing teams to quickly adapt and expand their use cases beyond initial customer support implementations. Voiceflow integrates seamlessly with existing applications, ensuring a cohesive tech stack. Over 500,000 developers globally leverage Voiceflow's capabilities, reflecting its robust community and widespread adoption. This tool is instrumental for businesses aiming to automate and elevate their customer experience strategies through conversational intelligence.

Use Cases

Customers recommend Sending & Publishing Communications, Conversion Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Voiceflow.

Other use cases:

  • Workflow Management
  • Lead Management
  • Collaboration
  • Training & Onboarding
See all use cases See less use cases

Voiceflow Use-Cases and Business Priorities: Customer Satisfaction Data

Voiceflow works with different mediums / channels such as Chat.

Voiceflow, belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Voiceflow is the collaborative platform for teams to design, develop, and launch AI chat and voice experiences. Impactful AI agents are built at scale.

Popular Business Setting

for Voiceflow

Top Industries

  • Banking

Popular in

Voiceflow is popular in Banking, and is widely used by

Comprehensive Insights on Voiceflow Use Cases

How can Voiceflow optimize your Sending & Publishing Communications Workflow?

What benefits does Voiceflow offer for Conversion Management?

Case Studies

Automotive

CASE STUDY Roam

Roam reduced customer support hours by 30 hours weekly using Voiceflow's customizable chatbot solution.

Read more →
Information Technology and Services

CASE STUDY Trilogy

Voiceflow helped Trilogy automate 70% of customer support for 90 products. Trilogy faced challenges with 24/7 support for many product lines and limited chatbot customization. They used Voiceflow to ...build Atlas Core, an AI agent integrated with their help center and knowledge base. The AI agent triaged tickets, answered FAQs, and improved over time with better data. Within 12 weeks, AI resolved 59% of tickets, reaching 70% over time. Trilogy cut support hours by 57%, letting staff focus on complex issues.

Read more →
Financial Services

CASE STUDY Sanlam Studios

Sanlam Studios' AI coach has enhanced financial literacy and driven leads for the company.

Read more →
Information Technology and Services

CASE STUDY Trilogy

Trilogy automated 60% of their customer support in 12 weeks, improving efficiency and scaling operations for B2B and B2C clients.

Read more →
Information Technology and Services

CASE STUDY Voiceflow

Voiceflow used its own platform to build Tico, an AI customer support agent. The team faced high ticket volumes and slow response times. Tico integrated with a knowledge base and GPT-4 to answer user... questions fast. Tico resolved 90.9% of support tickets and cut human support needs from 16.1% to 2.5%. CSAT rose to 93.8% and support costs dropped by 48%. Tico now handles support across Zendesk, Discord, in-app, and the website.

Read more →
Automotive

CASE STUDY Roam

Voiceflow helped Roam, a flexible car rental startup, cut 30 hours a week from customer support. Roam struggled with too many calls and tickets using Intercom, which lacked customizability and had a ...tough pricing model. With Voiceflow, Roam built an AI chat agent using templates and a knowledge base. The new agent automated Level 1 support, reduced inbound calls, and increased async sales meetings. Roam now gets better insights into customer needs and can update their agent easily.

Read more →

Voiceflow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (3)
Custom Reports

4.29/5 ★

Read Reviews (48)
Analytics

3.00/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (3)
Custom Reports

4.29/5 ★

Read Reviews (48)
Analytics

3.00/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Voiceflow

Top Failure Risks for Voiceflow

Voiceflow Inc. Profile

Company Name

Voiceflow Inc.

Company Website

https://www.voiceflow.com/

HQ Location

501 Page St, San Francisco, California 94117, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A