VoiceOps Overview
VoiceOps transforms call center data into actionable coaching insights. The platform enhances measurable outcomes through effective coaching enablement.
Use Cases
Customers recommend Sales Coaching, Contact Center Performance Management, Sales Call Management, as the business use cases that they have been most satisfied with while using VoiceOps.
Business Priorities
Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using VoiceOps.
VoiceOps Use-Cases and Business Priorities: Customer Satisfaction Data
VoiceOps works with different mediums / channels such as Phone Calls.
VoiceOps's features include Recording, and Voice Transcription. and VoiceOps support capabilities include AI Powered, Phone Support, Email Support, etc. also VoiceOps analytics capabilities include Analytics, and Custom Reports.
Reviews
"This is an amazing coaching tool that produces results." - Paul Fairbrother
VoiceOps, Salesken, Firefiles.ai, Gong, Call Center Software, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for VoiceOps
Top Industries
- Real Estate
- Education
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
VoiceOps is popular in Real Estate, Education, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on VoiceOps Use Cases
What makes VoiceOps ideal for Sales Coaching?
Why is VoiceOps the best choice for Contact Center Performance Management?
How can VoiceOps enhance your Sales Call Management process?
What makes VoiceOps ideal for Tracking & Monitoring Communications?
How efficiently Does VoiceOps manage your Sales Review & Feedback?
17+ more Business Use Cases
29 buyers and buying teams have used Cuspera to assess how well VoiceOps solved their Conversation Intelligence needs. Cuspera uses 366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
|
|
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
|
It s the best training tool I have ever seen. Testimonial By Andy Groher |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Paul Fairbrother Senior Team Lead Weebly |
This is an amazing coaching tool that produces results. Testimonial By Paul Fairbrother |
|
Greg Manager of Employee Development Penn Foster |
A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’ve worked in QA off and on in a call center environ...ment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. |
|
Andy Groher Senior Sales & Ops Funding Circle |
It s the best training tool I have ever seen. Testimonial By Andy Groher |
Video
Working with VoiceOps for better coaching
Peers used VoiceOps for sales coaching and contact center performance management
VoiceOps Competitors
VoiceOps Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (30) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (15) |
Software Failure Risk Guidance
?for VoiceOps
Overall Risk Meter
Top Failure Risks for VoiceOps
VoiceOps Profile
Company Name
VoiceOps
Company Website
https://voiceops.com/HQ Location
Employees
11-50
Financials
SERIES A
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