VTEX Commerce Platform Overview

VTEX presents a composable commerce platform tailored for organizations looking to enhance their IT investments and modernize their tech infrastructure. This platform is designed to reduce maintenance demands while boosting operational efficiency. VTEX is recognized in the Gartner Magic Quadrant and has been named a 'Customers Choice' in the Gartner Voice of the Customer report. With its AI-powered channels, VTEX enables targeted engagement and supports growth strategies. The platform is ideal for CIOs and CTOs aiming to transition away from legacy systems towards a modern commerce architecture. VTEX's pragmatic composability approach offers a smarter solution for digital commerce investments, recognized by industry experts as a leading choice for global brands seeking to optimize their tech stacks.

Use Cases

Customers recommend Helpdesk Management, Order Management, Lead Qualification: Technographic, as the business use cases that they have been most satisfied with while using VTEX Commerce Platform.

Other use cases:

  • Merchandising
  • Collaboration
  • Advertisement
  • Channel Marketing
  • Public Relations
  • Workflow Management
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using VTEX Commerce Platform.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Grow Market Share
See all business priorities See less business priorities

VTEX Commerce Platform Use-Cases and Business Priorities: Customer Satisfaction Data

VTEX Commerce Platform works with different mediums / channels such as Offline. Point Of Sale. Social Media etc.

Reviews

"...Users can manage orders, returns, and customer communication using VTEX s visual workflow through every stage of the order process...." Peer review

VTEX Commerce Platform, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VTEX Commerce Platform enables advanced B2B, B2C, and Marketplace experiences with ease. It offers a complete, connected, and composable solution for seamless ecommerce management.

Popular Business Setting

for VTEX Commerce Platform

Top Industries

  • Retail
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

VTEX Commerce Platform is popular in Retail, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Large Enterprise.

VTEX Commerce Platform Customer wins, Customer success stories, Case studies

What solutions does VTEX Commerce Platform provide for Order Management?

Why is VTEX Commerce Platform the best choice for Merchandising?

What makes VTEX Commerce Platform ideal for Collaboration?

24 buyers and buying teams have used Cuspera to assess how well VTEX Commerce Platform solved their E-Commerce Platform needs. Cuspera uses 199 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Worldwide Golf Shops - Retail

VTEX Site Clinic helped Worldwide Golf Shops improve Core Web Vitals. The retailer faced slow server response, large images, and layout shifts that hurt user experience and search rankings. VTEX ran ...an 8-week program to optimize site speed and stability. The improvements support better search rankings and a smoother ecommerce experience. This helps Worldwide Golf Shops stay competitive in online golf retail.

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Stanley Black & Decker - Manufacturing

Stanley Black & Decker used VTEX to modernize its B2B commerce for industrial manufacturing. They integrated two regional ERPs and managed 14 country-specific trade policies. 90% of sessions now use ...quick order features. VTEX's composable architecture enabled custom B2B workflows and bulk ordering. The new platform improved procurement, user adoption, and global operations.

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Pierce Manufacturing - Automotive

VTEX helped Pierce Manufacturing upgrade its B2B aftermarket parts business. Pierce needed to streamline its parts catalog and improve the dealer experience. VTEX's API-first, headless commerce platf...orm enabled custom workflows, easy catalog access, and self-service features. Dealers now get a better checkout, searchable inventory, and support tools. Pierce simplified operations and improved customer satisfaction with VTEX B2B commerce solutions.

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Briggs & Stratton - Manufacturing

VTEX helped Briggs & Stratton upgrade its B2B ecommerce. The company replaced two outdated platforms with VTEX IO. This enabled real-time SAP ERP integration for pricing, inventory, and product data.... Dealers now use single sign-on and get daily updates for 80,000 parts. The new system improved the dealer experience and streamlined operations.

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Al's Sporting Goods - Retail

VTEX and deco.cx helped Al's Sporting Goods modernize their ecommerce with headless commerce. The company needed more speed, flexibility, and better product discovery for their growing catalog. VTEX ...enabled faster content updates and smarter merchandising. Al's Sporting Goods saw a 16% year-over-year revenue increase, 8% more organic traffic, and a 20% higher average order value. The new platform supports omnichannel retail and future innovation.

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Pague Menos - Pharmaceuticals

VTEX helped Pague Menos, a large Brazilian drugstore chain, upgrade its ecommerce with an omnichannel approach. The company migrated to the VTEX Commerce Platform in just three months. This move made... management easier and more flexible. Pague Menos saw a 6.5% increase in digital operations revenue over two years. Digital sales grew by triple digits year over year after the migration.

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Streamline your operation and expand digital sales

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Peers used VTEX Commerce Platform for helpdesk management and order management

VTEX Commerce Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (2)
Custom Reports

4.82/5 ★

Read Reviews (25)
Analytics

4.81/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (2)
Custom Reports

4.82/5 ★

Read Reviews (25)
Analytics

4.81/5 ★

Read Reviews (19)

VTEX Commerce Platform Integrations

VTEX Commerce Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.73/5 ★

Read Reviews (8)
Data Export

2.82/5 ★

Read Reviews (3)

Builder Prime

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

SALESmanago

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Riskified

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for VTEX Commerce Platform

Top Failure Risks for VTEX Commerce Platform

VTEX News

Partnership

VTEX opens first office in Middle East, through a partnership with Dubai CommerCity

VTEX has partnered with Dubai CommerCity to open its first Middle East office, creating a regional hub to drive digital commerce growth across the UAE and GCC. This strategic partnership provides UAE businesses with advanced commerce technologies and offers European companies a gateway into the Gulf market. The collaboration aims to empower local SMEs and entrepreneurs through VTEX's enterprise-grade solutions and Dubai CommerCity's infrastructure.

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Awards

VTEX named a Challenger in Gartner 2025 Magic Quadrant for Digital Commerce

VTEX has been recognized as a Challenger in Gartner's 2025 Magic Quadrant for Digital Commerce. This recognition highlights VTEX's ability to execute and its comprehensive vision for AI-driven commerce. The platform's unified architecture supports B2B, B2C, and marketplaces, reducing customer acquisition costs and enabling global scalability. VTEX also ranked in Gartner's Critical Capabilities report for AI-enabled and composable commerce.

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Product

VTEX Turns Enterprise Complexity into Competitive Edge with Scalable B2B Orchestration, Agentic AI, and Omnichannel Intelligence - The Globe and Mail

VTEX unveiled its Vision 2025, introducing new enterprise-grade capabilities for B2B commerce, including personalized catalogs and AI-driven omnichannel solutions. The platform enhances operational efficiency with features like AI semantic search, distributed inventory, and agentic AI for customer service. VTEX aims to transform enterprise commerce by integrating advanced AI and seamless omnichannel experiences.

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Product

VTEX Launches AI-Powered B2B Commerce Platform with Autonomous Agents ...

VTEX has launched an AI-powered B2B commerce platform featuring autonomous agents. This platform introduces advanced capabilities for B2B complexity, including personalized catalogs, pricing, and payment methods, along with AI-driven omnichannel solutions. The platform aims to enhance enterprise operations by integrating AI agents for customer service, visual editing, and data insights, thereby streamlining workflows and boosting performance.

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VTEX Profile

Company Name

VTEX

Company Website

https://vtex.com/us-en/

HQ Location

Chiclana 3578, Piso 4, Bahía Blanca, Buenos Aires 8000, AR

Employees

251-500

Social

Linkedin

Financials

PRIVATE