VTEX Commerce Platform Overview

VTEX presents a composable commerce platform tailored for organizations looking to enhance their IT investments and modernize their tech infrastructure. This platform is designed to reduce maintenance demands while boosting operational efficiency. VTEX is recognized in the Gartner Magic Quadrant and has been named a 'Customers Choice' in the Gartner Voice of the Customer report. With its AI-powered channels, VTEX enables targeted engagement and supports growth strategies. The platform is ideal for CIOs and CTOs aiming to transition away from legacy systems towards a modern commerce architecture. VTEX's pragmatic composability approach offers a smarter solution for digital commerce investments, recognized by industry experts as a leading choice for global brands seeking to optimize their tech stacks.

Use Cases

Customers recommend Helpdesk Management, Order Management, Lead Qualification: Technographic, as the business use cases that they have been most satisfied with while using VTEX Commerce Platform.

Other use cases:

  • Merchandising
  • Collaboration
  • Advertisement
  • Channel Marketing
  • Public Relations
  • Workflow Management
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using VTEX Commerce Platform.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Grow Market Share
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VTEX Commerce Platform Use-Cases and Business Priorities: Customer Satisfaction Data

VTEX Commerce Platform works with different mediums / channels such as Offline. Point Of Sale. Social Media etc.

Reviews

"...Very friendly check-out, allows the opportunity to install Api that help to better perform the tool, has a very efficient support center...." Peer review by Vitoria F, Virtualization Engineer, Retail

VTEX Commerce Platform, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VTEX Commerce Platform enables advanced B2B, B2C, and Marketplace experiences with ease. It offers a complete, connected, and composable solution for seamless ecommerce management.

Popular Business Setting

for VTEX Commerce Platform

Top Industries

  • Retail
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

VTEX Commerce Platform is popular in Retail, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on VTEX Commerce Platform Use Cases

What makes VTEX Commerce Platform ideal for Order Management?

How can VTEX Commerce Platform optimize your Merchandising Workflow?

How does VTEX Commerce Platform facilitate Collaboration?

11+ more Business Use Cases

24 buyers and buying teams have used Cuspera to assess how well VTEX Commerce Platform solved their E-Commerce Platform needs. Cuspera uses 199 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Case Studies

Consumer Goods

CASE STUDY Unilever Spain

Unilever Spain used the VTEX platform to launch Compre Ahora, a B2B marketplace for small retailers. The challenge was to digitalize existing distributor relationships and modernize business models. ...VTEX enabled a stable, scalable solution that grouped multiple sellers and expanded product offerings. The project preserved distributor relationships and improved customer experience. Early results are positive, showing strong progress in digital transformation.

Retail

CASE STUDY Frávega

Frávega used the VTEX Commerce Platform to support its digital transformation. The company wanted to create a strong omnichannel experience for its customers. Frávega built a custom CMS and used VTEX...’s headless technology to connect its new front-end with VTEX’s back-end. This allowed Frávega to improve speed, flexibility, and customer experience. VTEX’s API-first architecture made it easy for Frávega to customize its ecommerce operations while keeping core commerce functions secure and reliable.

Consumer Electronics

CASE STUDY Motorola

Motorola used VTEX to unify its B2B and D2C ecommerce operations. The company launched ecommerce in 37 countries in just 10 months. Eleven websites went live in two weeks. VTEX helped Motorola improv...e customer service and increase conversion rates. Motorola saw a 25% increase in conversion rate after switching to VTEX.

Consumer Goods

CASE STUDY Oster

VTEX helped Oster grow its digital commerce channels across Latin America. Oster used VTEX to manage DTC, B2B, and B2B2C operations in six countries. The platform enabled Oster to integrate with exte...rnal marketplaces and use features like live shopping. Oster Colombia saw 2300% ecommerce growth from 2019 to 2021. Oster Chile increased daily sales by 8600% with live shopping. VTEX gave Oster flexibility, security, and scalability for digital evolution.

Consumer Goods

CASE STUDY Unilever Spain

Unilever Spain used the VTEX platform to launch Compre Ahora, a B2B marketplace for small retailers. The goal was to modernize business models and create new digital sales channels. The platform brin...gs together multiple sellers and products, making it easier for retailers to buy what they need. The project preserved existing distributor relationships and improved customer experience. Early results are positive, and Unilever plans to expand the marketplace across Spain.

Apparel & Fashion

CASE STUDY Reebok

VTEX and Tuna helped Reebok cut ecommerce chargeback costs by 88%. Reebok faced high chargeback rates and financial losses from credit card fraud. Tuna provided consulting and ran an A/B test with a ...new anti-fraud tool. The new solution dropped chargeback rates to 0.5%, within credit card provider limits. Reebok avoided fines and disqualification, and integrated the solution with no code using VTEX.

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Streamline your operation and expand digital sales

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Peers used VTEX Commerce Platform for helpdesk management and order management

VTEX Commerce Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (2)
Custom Reports

4.82/5 ★

Read Reviews (25)
Analytics

4.81/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (2)
Custom Reports

4.82/5 ★

Read Reviews (25)
Analytics

4.81/5 ★

Read Reviews (19)

VTEX Commerce Platform Integrations

VTEX Commerce Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.73/5 ★

Read Reviews (8)
Data Export

2.82/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for VTEX Commerce Platform

Top Failure Risks for VTEX Commerce Platform

VTEX News

Financial

VTEX Reports Second Quarter 2025 Financial Results

VTEX reported its second quarter 2025 financial results, highlighting a 4% YoY increase in total revenue to $58.8 million and a 9.1% YoY increase in GMV to $4.8 billion. Subscription revenue grew by 11.2% on an FX neutral basis. The company also announced new customer acquisitions, including KitchenAid and Road Runner Sports, and expanded operations with existing clients like LG and Whirlpool.

Awards

VTEX earns top honors in 2025 Paradigm B2B Combine, leading in enterprise performance

VTEX earned top honors in the 2025 Paradigm B2B Combine, securing 16 Gold medals across Enterprise and Midmarket editions, highlighting its excellence in enterprise performance. The company excelled in critical areas such as total cost of ownership, operational control, and marketplace capabilities. VTEX's success in B2B commerce is further demonstrated through its partnerships with companies like Stanley Black & Decker and Whirlpool, showcasing its ability to support scalable B2B models.

Awards

VTEX Wins Two Cannes Lions Awards for Retail Reinvention Through Circular Commerce

VTEX won two Bronze Lions Awards at the 2025 Cannes Lions International Festival for its RE-COMMERCE ATACAMA initiative. This project, a collaboration with Artplan, Desierto Vestido, and Fashion Revolution, transformed retail waste from the Atacama Desert into a scalable circular commerce model. The initiative highlighted VTEX's digital commerce platform's adaptability and impact on global retail waste reduction.

Financial

VTEX Reports First Quarter 2025 Financial Results - Yahoo Finance

VTEX reported first quarter 2025 financial results, achieving $4.3 billion in gross merchandise volume (up 7.6% YoY in USD), $54.2 million in total revenue (up 2.9% YoY in USD), and 97.1% of revenue from subscriptions. Non-GAAP subscription gross profit rose to $41.6 million, with gross margin improving to 79%. The company highlighted strategic customer acquisitions and operational growth.

VTEX Profile

Company Name

VTEX

Company Website

https://vtex.com/us-en/

HQ Location

Chiclana 3578, Piso 4, Bahía Blanca, Buenos Aires 8000, AR

Employees

251-500

Social

Financials

PRIVATE