VTEX Commerce Platform Overview

VTEX presents a composable commerce platform tailored for organizations looking to enhance their IT investments and modernize their tech infrastructure. This platform is designed to reduce maintenance demands while boosting operational efficiency. VTEX is recognized in the Gartner Magic Quadrant and has been named a 'Customers Choice' in the Gartner Voice of the Customer report. With its AI-powered channels, VTEX enables targeted engagement and supports growth strategies. The platform is ideal for CIOs and CTOs aiming to transition away from legacy systems towards a modern commerce architecture. VTEX's pragmatic composability approach offers a smarter solution for digital commerce investments, recognized by industry experts as a leading choice for global brands seeking to optimize their tech stacks.

Use Cases

Customers recommend Helpdesk Management, Order Management, Lead Qualification: Technographic, as the business use cases that they have been most satisfied with while using VTEX Commerce Platform.

Other use cases:

  • Merchandising
  • Collaboration
  • Advertisement
  • Channel Marketing
  • Public Relations
  • Workflow Management
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using VTEX Commerce Platform.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Grow Market Share
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VTEX Commerce Platform Use-Cases and Business Priorities: Customer Satisfaction Data

VTEX Commerce Platform works with different mediums / channels such as Offline. Point Of Sale. Social Media etc.

Reviews

"...Very friendly check-out, allows the opportunity to install Api that help to better perform the tool, has a very efficient support center...." Peer review by Vitoria F, Virtualization Engineer, Retail

VTEX Commerce Platform, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VTEX Commerce Platform enables advanced B2B, B2C, and Marketplace experiences with ease. It offers a complete, connected, and composable solution for seamless ecommerce management.

Popular Business Setting

for VTEX Commerce Platform

Top Industries

  • Retail
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

VTEX Commerce Platform is popular in Retail, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Large Enterprise.

VTEX Commerce Platform Customer wins, Customer success stories, Case studies

What makes VTEX Commerce Platform ideal for Order Management?

How does VTEX Commerce Platform address your Merchandising Challenges?

How does VTEX Commerce Platform address your Collaboration Challenges?

24 buyers and buying teams have used Cuspera to assess how well VTEX Commerce Platform solved their E-Commerce Platform needs. Cuspera uses 199 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

New Balance Brazil - Apparel & Fashion

New Balance Brazil wanted to give shoppers a better online experience. Their old ecommerce platform was hard to use and costly to maintain. They switched to VTEX, which made it easier to add new feat...ures and manage prices. The new platform let non-technical teams make changes and improved how they handled customer data. After the migration, they saw twice as many visits to product pages and doubled their ecommerce conversion rate.

Empório da Cerveja - Consumer Goods

VTEX helped Empório da Cerveja grow sales by using regionalization and dark stores. The company set up 20 dark stores across Brazil to speed up delivery and lower costs. VTEX made it easy to add new ...locations and manage inventory. Empório da Cerveja tailored its beer selection to local tastes in each region. This strategy tripled ecommerce revenue in some areas and improved customer satisfaction.

Unilever Spain - Consumer Goods

Unilever Spain used the VTEX platform to launch Compre Ahora, a B2B marketplace for small retailers. The goal was to modernize business models and create new digital sales channels. The platform brin...gs together multiple sellers and products, making it easier for retailers to buy what they need. The project preserved existing distributor relationships and improved customer experience. Early results are positive, and Unilever plans to expand the marketplace across Spain.

Samsung - Consumer Electronics

Samsung wanted to improve how it monitored and managed data from many digital channels in Brazil. They used VTEX IO to build a system that tracked orders, sent real-time alerts, and created dashboard...s. The project was set up in just two weeks before Black Friday. After six months, Samsung reduced first-response time by 83%, from four hours to less than forty minutes. They also recovered and reprocessed over 300 lost orders during a period of instability.

Walmart Argentina - Retail

Walmart Argentina wanted to grow its grocery ecommerce store but faced limits with its old technology. They chose VTEX to help them scale and connect their online and physical stores. VTEX helped Wal...mart migrate to a new platform in six months. Walmart added features like in-store and curbside pick-up. During the pandemic, their ecommerce conversion rate grew by 42%. Since joining VTEX, Walmart's ecommerce operations grew by 769%.

Oster - Consumer Goods - Large

VTEX Commerce Platform helped Oster grow its ecommerce channels across six countries. Oster moved from Salesforce DemandWare to VTEX for more flexibility and better DTC, B2B, and B2B2C operations. Os...ter saw 2300% ecommerce growth in Colombia from 2019 to 2021. Oster Chile increased daily sales by 8600% using live shopping. VTEX enabled Oster to adapt to new digital commerce trends and centralize operations.

Streamline your operation and expand digital sales

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Peers used VTEX Commerce Platform for helpdesk management and order management

VTEX Commerce Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (2)
Custom Reports

4.82/5 ★

Read Reviews (25)
Analytics

4.81/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (2)
Custom Reports

4.82/5 ★

Read Reviews (25)
Analytics

4.81/5 ★

Read Reviews (19)

VTEX Commerce Platform Integrations

VTEX Commerce Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.73/5 ★

Read Reviews (8)
Data Export

2.82/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for VTEX Commerce Platform

Top Failure Risks for VTEX Commerce Platform

VTEX News

Financial

VTEX to Announce Fourth Quarter and Fiscal Year 2025 Financial Results on February 26th, 2026 - 01net

VTEX will announce its fourth quarter and fiscal year 2025 financial results on February 26, 2026, via a conference call and audio webcast.

Partnership

VTEX opens first office in Middle East, through a partnership with Dubai CommerCity

VTEX has partnered with Dubai CommerCity to open its first Middle East office, creating a regional hub to drive digital commerce growth across the UAE and GCC. This strategic partnership provides UAE businesses with advanced commerce technologies and offers European companies a gateway into the Gulf market. The collaboration aims to empower local SMEs and entrepreneurs through VTEX's enterprise-grade solutions and Dubai CommerCity's infrastructure.

Awards

VTEX named a Challenger in Gartner 2025 Magic Quadrant for Digital Commerce

VTEX has been recognized as a Challenger in Gartner's 2025 Magic Quadrant for Digital Commerce. This recognition highlights VTEX's ability to execute and its comprehensive vision for AI-driven commerce. The platform's unified architecture supports B2B, B2C, and marketplaces, reducing customer acquisition costs and enabling global scalability. VTEX also ranked in Gartner's Critical Capabilities report for AI-enabled and composable commerce.

Product

VTEX Turns Enterprise Complexity into Competitive Edge with Scalable B2B Orchestration, Agentic AI, and Omnichannel Intelligence - The Globe and Mail

VTEX unveiled its Vision 2025, introducing new enterprise-grade capabilities for B2B commerce, including personalized catalogs and AI-driven omnichannel solutions. The platform enhances operational efficiency with features like AI semantic search, distributed inventory, and agentic AI for customer service. VTEX aims to transform enterprise commerce by integrating advanced AI and seamless omnichannel experiences.

VTEX Profile

Company Name

VTEX

Company Website

https://vtex.com/us-en/

HQ Location

Chiclana 3578, Piso 4, Bahía Blanca, Buenos Aires 8000, AR

Employees

251-500

Social

Financials

PRIVATE