Vtiger Help Desk: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Vtiger Help Desk
Brand: Vtiger Help Desk
Rating: 4.09 (218 reviews)

4.09 5

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Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction

Vtiger Help Desk Overview

Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Vtiger Help Desk.

Other use cases:

Customer Case Management
Workflow Management
Engaging And Following Up
Measuring Customer Satisfaction
Product Marketing
Lead Tracking
Contract Management

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Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Vtiger Help Desk.

Other priorities:

Improve Consistency

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Vtiger Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Vtiger Help Desk works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Vtiger Help Desk's features include Ticketing. and Vtiger Help Desk support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Vtiger Help Desk analytics capabilities include Custom Reports, and Analytics.

Reviews

"Increases sales by 10x Vtiger has played a substantial role in our business growth." - Sourabh Saxena

Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vtiger Help Desk

Top Industries

Education
Events Services
Computer & Network Security

Popular in

Enterprise
Mid Market
Small Business

Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Vtiger Help Desk Use Cases

Why is Vtiger Help Desk the best choice for Helpdesk Management?

What makes Vtiger Help Desk ideal for Knowledge Management?

Why is Vtiger Help Desk the best choice for Collaboration?

7+ more Business Use Cases

28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Sourabh Saxena Operations Manager Interviewbit	Increases sales by 10x Vtiger has played a substantial role in our business growth. Testimonial By Sourabh Saxena
Russell Weston Founder Elobe	25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston
John Bradford Marketing Manager Breezway	Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford

CUSTOMERS	TESTIMONIALS
Sourabh Saxena Operations Manager Interviewbit	Increases sales by 10x Vtiger has played a substantial role in our business growth. Testimonial By Sourabh Saxena
Russell Weston Founder Elobe	25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston
John Bradford Marketing Manager Breezway	Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford

Case Studies

Case Study Aurik

Improved Operational Efficiency By 30% And Achieved A 25% Increase In Sales Productivity.

Management Consulting

CASE STUDY Aurik

Vtiger CRM helped Aurik, a business accelerator in Johannesburg, improve turnaround time and boost team performance. Aurik needed a simple tool to track progress and manage handovers for its 350 busi...ness clients. They chose Vtiger for its easy setup, project management, and strong case management with SLAs. Employees start their day with Vtiger, using its dashboard to track work. The system made it easy for Aurik to build a tool that fit their needs.

Case Study Amagi Group

Achieved A 30% Increase In Operational Efficiency Through The Use Of Vtiger Crm.

CASE STUDY Hogar Futuro

Vtiger CRM helped Hogar Futuro solve problems with real-time business data and customer information. The Sales and Help Desk modules gave a full view of customer data and improved follow-ups on home ...warranties. Vtiger One View unified sales, deals, and invoices in one place. Executives could see weekly and monthly sales and make better decisions. Customer satisfaction rose from 7.0 to 8.5.

Information Technology and Services

CASE STUDY GB Advisors

Vtiger CRM helped GB Advisors improve its sales process. The company switched from Excel and an expensive CRM to Vtiger’s Ultimate Edition. GB Advisors customized Vtiger, using about 60% of its featu...res and over 30 custom fields. They automated business rules with 50+ workflows and tracked nearly 100 business reports. Email campaigns and autoresponders are key features. Vtiger enabled GB Advisors to scale its customer base.