Webio Overview

Webio leverages conversational AI to enhance customer engagement, particularly in debt collection and customer service. This solution interprets customer intent, seamlessly integrating chatbot interactions with live agent support across messaging platforms. By automating and blending these conversations, Webio aims to improve customer interaction outcomes and streamline challenging discussions, such as those related to collections. The platform's API-first approach ensures adaptability and integration within existing systems, providing businesses with a flexible tool to manage customer communications effectively. Webio's focus on conversational AI positions it as a specialist in transforming customer service operations, making complex interactions more manageable and efficient.

Use Cases

Customers recommend Engagement Management, Contact List Management, Sales Review & Feedback, as the business use cases that they have been most satisfied with while using Webio.

Other use cases:

  • Communication Management
  • Conversion Management
  • Lifetime Value Management
  • Rating And Review Management
  • Lead Qualification: Technographic
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Webio.

Other priorities:

  • Enhance Customer Relationships
  • Improve Brand Engagement
See all business priorities See less business priorities

Webio Use-Cases and Business Priorities: Customer Satisfaction Data

Webio's features include Personalization. and Webio support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Webio analytics capabilities include Analytics, and Custom Reports.

Webio, belong to a category of solutions that help Sales Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Webio utilizes AI and Automation to efficiently manage customer conversations, providing hyper-personalized engagement at scale. Credit and collections processes are optimized through this technology.

Comprehensive Insights on Webio Use Cases

What makes Webio ideal for Engagement Management?

How can Webio optimize your Communication Management Workflow?

How does Webio facilitate Conversion Management?

5+ more Business Use Cases

27 buyers and buying teams have used Cuspera to assess how well Webio solved their Sales Intelligence needs. Cuspera uses 244 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Intelligence needs.

Case Studies

Utilities

CASE STUDY Affinity Water

Webio's conversational AI platform helped Affinity Water improve customer engagement. The company faced low engagement rates and needed better ways to communicate with customers about water services.... Webio's solution increased response rates from less than 2% to over 20%. Overall engagement doubled, and 40% of customer conversations are now handled by Webio bots. Teams use digital messaging for incident alerts, debt management, and proactive updates, leading to faster communication and higher customer satisfaction.

Read more →
Financial Services

CASE STUDY Oplo

Webio helped Oplo transform customer engagement using conversational SMS and AI agents. Oplo faced high call volumes and needed a fast, digital way to handle thousands of customer queries during the ...pandemic. Webio deployed conversational SMS bots to automate payment arrangements and reduce agent workload. Oplo achieved a 70% response rate on outreach, 70% customer engagement via AI agents, and a 90% reduction in agent handling times. The solution was deployed in days and allowed non-technical staff to build conversation flows easily.

Read more →
Financial Services

CASE STUDY Hoist Finance

Webio enabled Hoist Finance to use WhatsApp for Business to talk with customers. Hoist Finance wanted better ways to reach and engage people. Webio set up automated AI agents for messaging and forms.... Agents only called customers when needed, saving time and money. During the pandemic, Hoist Finance quickly moved agents to remote work with WhatsApp. Customer engagement and agent productivity went up. Operational costs went down. Payment arrangements increased by 52%. Agent productivity rose by 42%. Operational costs dropped by 57%. Customer engagement improved by 48%.

Read more →
Utilities

CASE STUDY Affinity Water

Response rates rose from below 2% to over 20%, engagement doubled, and 40% of conversations were automated.

Read more →
Financial Services

CASE STUDY Snap Finance

Webio helped Snap Finance improve customer collections with conversational messaging. Snap Finance faced high contact costs and agent workload due to reliance on phone calls. Webio's AI-powered conve...rsational messaging let customers engage without phone calls, reducing pressure and improving response quality. Messaging outperformed the dialler by 3X, agent visits dropped by 30%, and response rates for income and expenditure reached 60%. During Covid-19, Webio enabled remote agent work and managed thousands of payment requests efficiently.

Read more →
Retail

CASE STUDY Leading UK integrated digital retailer and financial services provider

Webio's conversational messaging platform helped a leading UK digital retailer and financial services provider improve customer engagement. The collections team faced challenges reaching customers an...d securing payments using traditional channels. By deploying AI-powered SMS conversations, 40% of customer conversations were completed by automated agents within three months. The company saw a 52% uplift in payment arrangements and a 34% increase in promises-to-pay. Webio's AI guidance also helped identify vulnerable customers and improved overall engagement.

Read more →

Video

Ai and Automation Software - I&E Forms to Help People in Debt

Video Thumbnail
lightning

Peers used Webio for engagement management and contact list management

Webio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (43)
Analytics

4.51/5 ★

Read Reviews (25)
Custom Reports

4.24/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (43)
Analytics

4.51/5 ★

Read Reviews (25)
Custom Reports

4.24/5 ★

Read Reviews (13)

Software Failure Risk Guidance

?

for Webio

Overall Risk Meter

Low Medium High

Top Failure Risks for Webio

Webio Profile

Company Name

Webio

Company Website

https://www.webio.com/

HQ Location

Hudson House,, Convent Garden, London, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED