Yext Platform: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Yext Platform
Brand: Yext Platform
Rating: 4.34 (4439 reviews)

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4439)

Yext | The Digital Knowledge Management Platform

AI Powered

App Partner

Yext Platform Overview

Yext transforms how multi-location brands manage their digital presence. As a leader in the digital presence platform space, Yext empowers businesses to control their brand and local presence across various digital channels. The platform's AI-powered tools enhance efficiency, enabling real-time, data-driven decisions. With Yext, brands can ensure they appear wherever customers are searching, making it a crucial tool for businesses aiming to stand out in competitive markets. The platform's ability to scale workflows from a single interface offers unmatched performance, making it an essential asset for managing both global brands and local outlets effectively.

Use Cases

Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Yext Platform.

Other use cases:

Rating And Review Management
Social Media Management
Digital Marketing
Reputation Management
Knowledge Management
Content Management
Helpdesk Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Yext Platform.

Other priorities:

Improve Efficiency
Enter New Markets Internationally Or Locally
Build Brand Awareness
Improve Brand Engagement
Increase Sales & Revenue
Enhance Customer Relationships
Scale Best Practices
Establish Thought Leadership
Improve ROI
Launch New Products
Improve Consistency
Grow Market Share
Improve Stakeholder Relations
Improve Internal Communications
Shorten Ramp Up Time

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Yext Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Yext Platform works with different mediums / channels such as Website. and Social Media.

Yext Platform's features include Personalization, SEO, Alerts: Popups & Notifications, etc. and Yext Platform support capabilities include AI Powered, Chat Support, Email Support, etc. also Yext Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our brand information, internally, was fine. But the misinformation across the web was a mess. We close stores, open stores, move stores .... when we acquire somebody, we rebrand them. Trying to get all the different search engines and directories t...o keep up with us was a monumental pain point." - Bruce Millard

Yext Platform, BrightLocal, Store Locator Platforms, StoreRocket, uberall, etc., all belong to a category of solutions that help Local Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Yext-platform powers multi-location brands' digital presence. Content is created and delivered to any channel, enhancing customer engagement.

Popular Business Setting

for Yext Platform

Top Industries

Marketing and Advertising
Information Technology and Services
Hospital & Health Care

Popular in

Small Business
Large Enterprise
Enterprise

Yext Platform is popular in Marketing And Advertising, Information Technology And Services, and Hospital & Health Care and is widely used by Small Business, Large Enterprise, and Enterprise.

Yext Platform Customer wins, Customer success stories, Case studies

How does Yext Platform facilitate Engagement Management?

Yext Platform Engagement Management capabilities enable businesses to capture consumer intent, drive engagement, and enhance brand experience. The platform provides a single source of truth for data, allowing businesses to track engagement and optimize customer interactions across various channels. Yext's capabilities are limited in that customer support response times can vary.

"...Yext was a significantly better value, and could offer us exponentially more opportunities for local engagement than our previous vendor...." Case Study BAYADA

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How efficiently Does Yext Platform manage your Advertisement?

The platform enables businesses to manage their online presence and ensure accurate information across various channels. It facilitates the creation of advertising brochures and enables targeted advertising based on user interests. However, the platform does not allow direct ad running.

"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Kiehl’s

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How does Yext Platform facilitate Communication Management?

The Yext platform facilitates the publication and syndication of location information at scale. The platform enables the management of client information across various publishers and allows users to track and manage reviews. The platform's functionalities are limited as the service requires a year contract and loses effectiveness upon termination.

"...With Yext, Pep Boys has tracked thousands of social media posts and has received more than 60k..." Case Study Pep Boys

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What Are the key features of Yext Platform for Rating And Review Management?

Yext assists businesses in managing online ratings and reviews. The platform provides reporting capabilities to track reviews and insights into customer sentiment. Yext helps businesses monitor and manage reviews across multiple channels, including social media and local listings.

"...Unlike most retailers who silo social into a separate category, we place the same amount of weight on both in-store and online reviews...." Testimonial by David Buckley, CMO, SEARS HOMETOWN AND OUTLET STORES (SHOS)

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11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

CUSTOMERS	TESTIMONIALS
Bruce Millard Vice President, Digital & Customer Innovation Safelite AutoGlass	Our brand information, internally, was fine. But the misinformation across the web was a mess. We close stores, open stores, move stores .... when we acquire somebody, we rebrand them. Trying to get all the different search engines and directories to keep up with us was a monumental pain point. Testimonial By Bruce Millard
Jeanna Corley Vice President Of Consumer Marketing Massage Envy	Yext is a single platform I can leverage to do what was previously done by hand across all our regions. Now, all of the consumer-facing pieces of information can be managed on a single platform, which we use to manage the website and mobile apps and update individual franchise hours of operation, c...ontact information, and services everywhere that information appears. Testimonial By Jeanna Corley
Shalini Desai Digital Customer Experience Director Republic Services	Yext has helped us accelerate our business and make plans for managing our reputation in a way that feels very strategic, thoughtful, and objective. Testimonial By Shalini Desai

CUSTOMERS	TESTIMONIALS
Bruce Millard Vice President, Digital & Customer Innovation Safelite AutoGlass	Our brand information, internally, was fine. But the misinformation across the web was a mess. We close stores, open stores, move stores .... when we acquire somebody, we rebrand them. Trying to get all the different search engines and directories to keep up with us was a monumental pain point. Testimonial By Bruce Millard
Jeanna Corley Vice President Of Consumer Marketing Massage Envy	Yext is a single platform I can leverage to do what was previously done by hand across all our regions. Now, all of the consumer-facing pieces of information can be managed on a single platform, which we use to manage the website and mobile apps and update individual franchise hours of operation, c...ontact information, and services everywhere that information appears. Testimonial By Jeanna Corley
Shalini Desai Digital Customer Experience Director Republic Services	Yext has helped us accelerate our business and make plans for managing our reputation in a way that feels very strategic, thoughtful, and objective. Testimonial By Shalini Desai

Link Facebook Account with Yext

Frequently Asked Questions(FAQ)

for Yext Platform

What is Yext Platform?

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

Yext's Search Experience Cloud provides their realities on the web by giving brand verified replies on their own website across search engines, maps, apps, voice assistants and chatbots. Yext helps brands take back control of the customer journey.

Yext provides updated information to the customers whenever required. It cleans up the facts about the business across all internal data sources, keeping it consistent within the organization to maintain internal consistency. Its knowledge network ensures answers about the business appear on the local maps, apps, and search engines. Internal systems, website, and mobile app, along with the knowledge network, all belong to a single central source. So, search engines will trust the website and consumers will find it more easily.

What is Yext Platform used for?

Yext Platform is a Local Marketing Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Advertisement and Communication Management .

What are the top features of Yext Platform?

Personalization, SEO and Alerts: popups & Notifications are some of the top features of Yext Platform.

Who uses Yext Platform?

Yext Platform is used by Marketing And Advertising, Information Technology And Services and Hospital & Health Care among other industries.