Yext Platform Overview

Yext transforms how multi-location brands manage their digital presence. As a leader in the digital presence platform space, Yext empowers businesses to control their brand and local presence across various digital channels. The platform's AI-powered tools enhance efficiency, enabling real-time, data-driven decisions. With Yext, brands can ensure they appear wherever customers are searching, making it a crucial tool for businesses aiming to stand out in competitive markets. The platform's ability to scale workflows from a single interface offers unmatched performance, making it an essential asset for managing both global brands and local outlets effectively.

Use Cases

Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Yext Platform.

Other use cases:

  • Rating And Review Management
  • Social Media Management
  • Digital Marketing
  • Reputation Management
  • Knowledge Management
  • Content Management
  • Helpdesk Management
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Yext Platform.

Other priorities:

  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Launch New Products
  • Improve Consistency
  • Grow Market Share
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Shorten Ramp Up Time
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Yext Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Yext Platform works with different mediums / channels such as Website. and Social Media.

Yext Platform's features include Personalization, SEO, Alerts: Popups & Notifications, etc. and Yext Platform support capabilities include AI Powered, Chat Support, Email Support, etc. also Yext Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"We see it as our mission to help customers and provide them with a comprehensive service by taking their views seriously and dealing with them." - Thorsten Becker

Yext Platform, BrightLocal, Store Locator Platforms, StoreRocket, uberall, etc., all belong to a category of solutions that help Local Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Yext-platform powers multi-location brands' digital presence. Content is created and delivered to any channel, enhancing customer engagement.

Popular Business Setting

for Yext Platform

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Yext Platform is popular in Marketing And Advertising, Information Technology And Services, and Hospital & Health Care and is widely used by Small Business, Large Enterprise, and Enterprise.

Comprehensive Insights on Yext Platform Use Cases

How can Yext Platform optimize your Engagement Management Workflow?

What solutions does Yext Platform provide for Communication Management?

What solutions does Yext Platform provide for Rating And Review Management?

How efficiently Does Yext Platform manage your Social Media Management?

58+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Thorsten Becker

Head of SEO

Sixt
We see it as our mission to help customers and provide them with a comprehensive service by taking their views seriously and dealing with them. Testimonial By Thorsten Becker
Yext Platform testimonial

Christophe Collinet

Director of Marketing & Strategy

Fitness First
Using Yext, we now have an accurate view of our brand information and an easy way to update our location data from the branches at any time. Testimonial By Christophe Collinet
Yext Platform testimonial

Douglas Kwong

Director of Digital

Cicis
With Yext, we’re better able to attract customers online and successfully get them through our doors. Testimonial By Douglas Kwong
CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Thorsten Becker

Head of SEO

Sixt
We see it as our mission to help customers and provide them with a comprehensive service by taking their views seriously and dealing with them. Testimonial By Thorsten Becker
Yext Platform testimonial

Christophe Collinet

Director of Marketing & Strategy

Fitness First
Using Yext, we now have an accurate view of our brand information and an easy way to update our location data from the branches at any time. Testimonial By Christophe Collinet
Yext Platform testimonial

Douglas Kwong

Director of Digital

Cicis
With Yext, we’re better able to attract customers online and successfully get them through our doors. Testimonial By Douglas Kwong

Case Studies

Publishing

CASE STUDY Lulu Press

Yext Search helps Lulu Press improve digital presence management for self-publishers. Lulu needed a way to give customers quick access to videos, articles, and guides about publishing. With Yext, Lul...u built a strong onsite search that shows the right content at the right time. Customers now find answers faster and need less support. Lulu reduced support tickets and made it easier for creators to get help on their own.

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Retail

CASE STUDY The Gym Group

Yext helped The Gym Group manage online listings and reviews for over 240 UK gym locations. The Gym Group faced challenges with outdated listings and 40,000 unanswered reviews, hurting visibility and... engagement. After adopting Yext Reviews and Listings, a four-person team responded to 44,000 reviews in five weeks. The platform enabled automatic updates to 50+ digital endpoints, ensuring consistent and accurate information. The Gym Group saw a 374% growth in five-star ratings and 23% year-over-year growth in clicks.

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Transportation/Trucking/Railroad

CASE STUDY La Poste

Yext helped La Poste automate updates for 35,000 contact points. This improved digital visibility and search ranking. La Poste reached 550 million Google views and saw an 11.5% increase in customer s...atisfaction. The solution made it easier for customers to find locations and services. Yext enabled fast deployment of local and service pages at scale.

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Religious Institutions

CASE STUDY Protestant Church in the Rhineland

Yext Reviews helped the Protestant Church in the Rhineland improve digital communication with its 2.2 million members. The church faced challenges as parishioners increasingly sought information and ...contact online. By using Yext, they managed reviews more efficiently and responded faster to inquiries. This led to a 29% increase in review response rate and a 4.5-star average rating. The church built more trust and became more accessible to its community online.

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Oil & Energy

CASE STUDY Italiana Petroli Gruppo

Yext helped Italiana Petroli Gruppo improve its digital presence. The company wanted customers to easily find its gas stations online. Italiana Petroli faced problems with missing Google Business Pro...files and old IT systems. Yext provided a solution to manage and update information for 4,500 locations. The platform made it easier for customers to get directions and contact stations. Italiana Petroli also used Yext to support its new electric vehicle brand and monitor customer feedback.

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Automotive

CASE STUDY Speedy

Yext helped Speedy, a leading French automotive maintenance company, improve its online visibility and customer journey. Speedy used Yext to update and manage information for nearly 500 shops across ...France. The platform enabled real-time updates to listings, streamlined customer appointments, and provided analytics for performance tracking. During the pandemic, Yext ensured Speedy could keep customers informed about changing hours and services. Speedy maintained strong online and in-store traffic, supporting essential workers throughout the crisis.

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Video

Link Facebook Account with Yext

Video Thumbnail

Frequently Asked Questions(FAQ)

for Yext Platform

What is Yext Platform?

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

Yext's Search Experience Cloud provides their realities on the web by giving brand verified replies on their own website across search engines, maps, apps, voice assistants and chatbots. Yext helps brands take back control of the customer journey.

Yext provides updated information to the customers whenever required. It cleans up the facts about the business across all internal data sources, keeping it consistent within the organization to maintain internal consistency. Its knowledge network ensures answers about the business appear on the local maps, apps, and search engines. Internal systems, website, and mobile app, along with the knowledge network, all belong to a single central source. So, search engines will trust the website and consumers will find it more easily.

What is Yext Platform used for?

Yext Platform is a Local Marketing Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Advertisement and Communication Management .

What are the top features of Yext Platform?

Personalization, SEO and Alerts: popups & Notifications are some of the top features of Yext Platform.

Who uses Yext Platform?

Yext Platform is used by Marketing And Advertising, Information Technology And Services and Hospital & Health Care among other industries.

What are Yext Platform alternatives?

BrightLocal, Store Locator Platforms, StoreRocket and Uberall are popular alternatives for Yext Platform.

Where is Yext Platform located?

Yext Platform is headquartered at One Madison Avenue, 5th Floor, New York, NY 10010.
lightning

Peers used Yext Platform for engagement management and advertisement

Yext Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (43)
Analytics

4.19/5 ★

Read Reviews (222)
Custom Reports

3.91/5 ★

Read Reviews (473)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (43)
Analytics

4.19/5 ★

Read Reviews (222)
Custom Reports

3.91/5 ★

Read Reviews (473)

Software Failure Risk Guidance

?

for Yext Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Yext Platform

Yext, Inc. News

Product

Yext Launches Research Program to Power the Future of SEO and Marketing Strategy

Yext has launched a new research program focused on advancing SEO and marketing strategy. The initiative aims to generate actionable insights for brands seeking to improve digital discoverability and optimize their online presence. By leveraging proprietary data and AI-driven analysis, Yext intends to help businesses adapt to evolving search engine algorithms and consumer behaviors.

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Financial

Yext (YEXT) Expected to Announce Earnings on Monday - MarketBeat

Yext is scheduled to announce its quarterly earnings results on Tuesday, providing an update on its financial performance for the recent period.

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Executive

Yext Appoints Allan Tang as New Accounting Officer - TipRanks.com

Yext has appointed Allan Tang as its new Accounting Officer, strengthening the companys financial leadership team. This executive move is aimed at supporting Yexts ongoing financial operations and strategic growth initiatives.

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Product

Yext Integrates Tech for Connected Platform - Daily Research News Online - MrWeb

Yext has launched Yext Scout, an AI search and competitive intelligence agent, following its acquisition of Places Scout. This integration helps monitor client and competitor visibility across traditional and AI search platforms, providing insights and recommendations for improving digital presence.

Read more →

Yext, Inc. Profile

Company Name

Yext, Inc.

Company Website

https://www.yext.com/

Year Founded

2006

HQ Location

One Madison Avenue, 5th Floor, New York, NY 10010

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F