Yonyx Overview
Yonyx creates interactive decision trees to guide call center agents and self-service customers. First call resolution and revenue are improved.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Yonyx.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Yonyx.
Yonyx Use-Cases and Business Priorities: Customer Satisfaction Data
Yonyx works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Yonyx's features include Ticketing. and Yonyx support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Yonyx analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition...." Peer review from Yonyx
Yonyx, Serviceware Knowledge (formerly SABIO), HappyFox Help Desk, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Yonyx
Top Industries
- Real Estate
- Consumer Goods
- Computer Software
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Yonyx is popular in Real Estate, Consumer Goods, and Computer Software and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on Yonyx Use Cases
Why is Yonyx the best choice for Helpdesk Management?
How can Yonyx optimize your Knowledge Management Workflow?
What makes Yonyx ideal for Customer Feedback Management?
What Are the key features of Yonyx for Sending & Publishing Communications?
What solutions does Yonyx provide for Playbook Creation?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Yonyx solved their Conversation Intelligence needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Peers used Yonyx for helpdesk management and knowledge management
Yonyx Competitors
Yonyx Features
- Low
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (30) |
Software Failure Risk Guidance
?for Yonyx
Overall Risk Meter
Top Failure Risks for Yonyx
Yonyx Inc. Profile
Company Name
Yonyx Inc.
Company Website
https://corp.yonyx.com/HQ Location
640 W California Ave, Sunnyvale, California 94086, US
Employees
01-10
Social
Financials
PRIVATE
