Zendesk Sunshine Overview

Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.

Use Cases

Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.

Other use cases:

  • Contact List Management
  • Social Media Analytics
  • Contract Management
  • Training & Onboarding
  • Helpdesk Management
  • Relationship Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.

Other priorities:

  • Acquire Customers
  • Improve Visibility
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.

Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.

Reviews

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience." - John Wie

Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk Sunshine

Top Industries

  • Information Technology and Services
  • Financial Services
  • Automotive

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.

Zendesk Sunshine Customer wins, Customer success stories, Case studies

How efficiently Does Zendesk Sunshine manage your Engagement Management?

Why is Zendesk Sunshine the best choice for Workflow Management?

What benefits does Zendesk Sunshine offer for Collaboration?

What Are the key features of Zendesk Sunshine for Contact List Management?

185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Daniel Santrella

Director of Customer Engagement

Reverb
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin
CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Daniel Santrella

Director of Customer Engagement

Reverb
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin

Grove Collaborative - Retail - retail

Grove Collaborative, a Certified B Corporation, uses Zendesk AI to boost operational efficiency. They implemented AI without developer support, enhancing service for over 1.2 million customers. The A...I helps with tasks like intelligent triage, reducing manual work. Grove also adopted Zendesk messaging, which cut chat volumes by over 80%, improving efficiency during staff reductions. They maintained a 95% customer satisfaction score.

Read on →

Play Games24x7 - Entertainment - Entertainment

Zendesk helps Play Games24x7 manage over 100,000 customer tickets each month. During cricket season, ticket volume spikes to 600,000 in two months. Zendesk automations and triggers cut resolution tim...e by 68%. Now, 95% of tickets are resolved within six hours. The customizable dashboard gives agents a single view of all customer touchpoints, improving response speed and customer satisfaction.

Read on →

Match Group - Internet - internet

Zendesk Labs helped Match Group build a custom messaging integration for Match.com. Members wanted more personal, conversational support. The new solution lets 'date experts' give proactive coaching ...inside the app. This increased match success rates, improved brand perception, and boosted user retention. Match now resolves 85% of tickets in one touch.

Read on →

ZeroFox - Computer & Network Security - computer & network security

Zendesk Suite helped ZeroFox manage a 30% yearly increase in customer service tickets during rapid growth. The company used Zendesk to support 32,000 annual tickets with 300 agents worldwide. Zendesk... enabled near real-time support, integrated multiple teams, and improved agent efficiency. ZeroFox kept first reply times under 1 hour and first resolution times at 3-4 hours. 80% of tickets were resolved in one touch, supporting strong customer relationships and business growth.

Read on →

Auctane - Information Technology And Services - information technology and services

Zendesk helps Auctane unify customer service across 11 brands. Auctane uses Zendesk to handle 252,000 monthly tickets and support 1 million businesses. The company leverages Zendesk AI to speed up re...solutions and give agents better information. Auctane aims to create personalized customer journeys at scale. Zendesk supports Auctane’s digital transformation and growth plans. 79% of tickets are resolved in one touch, with a median first reply time of 1.16 hours.

Read on →

Uber - Transportation/trucking/railroad - transportation/trucking/railroad

Uber used Zendesk Support and Zendesk Chat to manage customer service as it grew to over 450 cities and 76 countries. Zendesk was easy to deploy for new teams and helped Uber scale support from a few... dozen to over 1,000 agents. Uber handles more than 30,000 driver chats per week in the U.S. and supports over 10 languages. Chat support maintains a 95% CSAT and a chat first response time under 30 seconds. Zendesk helped Uber centralize and streamline global, multi-channel support for riders, drivers, and eaters.

Read on →

How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources

Video Thumbnail
lightning

Peers used Zendesk Sunshine for engagement management and workflow management

Zendesk Sunshine Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)

Zendesk Sunshine Integrations

Zendesk Sunshine integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (13)
Data Export

2.50/5 ★

Read Reviews (2)

Few API Integrations for Zendesk Sunshine

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Monday.com

4.61 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Adobe Sign

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Facebook Pages

4.19 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Looker BI

4.43 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Zendesk Sunshine

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk Sunshine

Zendesk News

M&A

Zendesk's Forethought Acquisition: Outcomes Over Optics

Zendesk has acquired Forethought, an AI solution, to enhance its customer service capabilities with self-improving AI agents. The acquisition, part of Zendesk's $500 million investment in innovation, aims to drive customer resolutions and satisfaction. Forethought AI agents will integrate with Zendesk's CRM and helpdesk tools, offering features like noise cancellation for voice AI agents. Additional product updates include omnichannel AI translations and new connectors for action flows.

Read more →
M&A

Zendesk adds Forethought to push self-improving CX agents

Zendesk has acquired Forethought to enhance its AI-driven customer service platform with self-improving agents. This acquisition aims to advance Zendesk's capabilities in autonomous workflow execution and voice automation, targeting complex interactions across various service environments. The move is expected to strengthen Zendesk's competitive position in the customer service software market by accelerating its roadmap and improving workflow generation and multi-agent orchestration.

Read more →
Executive

Zendesk appoints Bikram Mazumdar as Vice President,

Zendesk has appointed Bikram Mazumdar as Vice President for Asia to drive growth and enhance its go-to-market strategy in the region. Based in Singapore, Mazumdar will focus on markets in India, Southeast Asia, North Asia, and Korea. His expertise in customer experience and AI platforms is expected to support Zendesk's expansion and AI adoption efforts in Asia.

Read more →
M&A

Zendesk Completes Forethought Acquisition for AI Agents

Zendesk has completed its acquisition of Forethought, an AI agent platform, to enhance its service offerings with self-improving AI agents. These agents, integrated into Zendesk's platform, automate tasks and improve service quality across chat, email, and voice. The acquisition, announced on March 11, 2026, aims to set a new standard for deploying autonomous agents at scale.

Read more →

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO