Zoomin Software Overview

Zoomin transforms the way organizations handle knowledge management by offering an AI-enabled platform that personalizes user experiences. It efficiently supports the creation, management, and delivery of information, ensuring users can easily access the knowledge they need. This platform is designed for businesses seeking to enhance their help desk capabilities, providing a seamless way to connect various data sources and improve customer support interactions. The recent acquisition by Salesforce highlights Zoomin's strategic value in the industry, offering a competitive edge through its unified knowledge solutions.

Use Cases

Customers recommend Content Management, Sending & Publishing Communications, Engagement Management, as the business use cases that they have been most satisfied with while using Zoomin Software.

Other use cases:

  • Customer Feedback Management
  • Call Searching
  • Helpdesk Management
  • Knowledge Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Zoomin Software.

Other priorities:

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Zoomin Software Use-Cases and Business Priorities: Customer Satisfaction Data

Zoomin Software's features include Personalization. and Zoomin Software support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Zoomin Software analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Global brands like Jive, ServiceNow, Hitachi and Cisco trust Zoomin to deliver their content to documentation portals, knowledge bases, call centers, search engines, customer communities, and to devices that are part of the internet of things...." Peer review

Zoomin Software, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Zoomin-software delivers a secure enterprise knowledge platform with full content governance. It supports web and AI applications effectively.

Comprehensive Insights on Zoomin Software Use Cases

What solutions does Zoomin Software provide for Content Management?

Case Studies

Financial Services

CASE STUDY FIS

FIS had many content silos after acquiring several software companies. Each product used different tools and stored content in different places. This made it hard for users to find what they needed a...nd caused a lot of duplicated work. Clients complained about the confusing experience. FIS created a new content strategy and started to unify their documentation. This helped make the content easier to find and improved the experience for both users and clients.

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Hospitality

CASE STUDY Shiji

Shiji had trouble with customers finding the right product information. Their old system made it hard for people to search and learn about their products. They used Zoomin to create a new Documentati...on Center. This center brought all their product content together in one place. After using Zoomin, Shiji saw over 55% more portal traffic and 5300 unique visitors each month. They saved money by making their processes faster. They also answered 13,000 product questions and got the highest content satisfaction score compared to others.

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Information Technology and Services

CASE STUDY Avtec

Avtec wanted a better way for customers and staff to find Scout-related documentation. Their old system did not let users search, filter, or personalize content. Avtec used the Zoomin platform to lau...nch Avtec Connect, a web portal for easy access to information. Portal traffic grew over 20% yearly, with more than 2,000 monthly sessions. Publishing time on GA day dropped from 4 hours to 30 minutes, saving over $20,000 a year. Users who visited the portal more than once before a sale were five times more likely to buy or renew.

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Computer Software

CASE STUDY Seismic

Seismic had a small team of technical writers who struggled to keep up with a growing product line and many acquisitions. Their old tools and workflows made it hard to keep documentation up to date, ...and customers were frustrated. In 2021, Seismic used Zoomin to launch a new portal for technical content. This made content development faster and let users find answers more easily. Seismic saw a 106% increase in unique visitors, 82% more product answers delivered, and 132% more content views. Content development hours dropped by 50% and content conversion hours dropped by 100%.

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Computer & Network Security

CASE STUDY Imperva

Imperva wanted to improve customer experience after several mergers and internal changes. Their old system used PDFs, which made it hard for customers to find answers. They worked with Zoomin to crea...te a unified documentation portal. This new portal made it easier for users to find information and gave a consistent experience. As a result, Imperva saw a 40% decrease in support cases that could have been solved with documentation, 25,000 unique monthly users, and over 1,000 new sales leads each year.

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Education

CASE STUDY Ellucian

Ellucian had trouble with customers finding product information. Their content was spread out and hard to use. They chose Zoomin to make one site for all their documentation. The new site made it eas...ier to search and find answers. Documentation views went up by 91% in a year. Site traffic increased by 167%. They cut site costs by 60% and stopped using PDFs. Customer engagement grew by 36% in 2023.

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Zoomin Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.23/5 ★

Read Reviews (5)
Custom Reports

3.75/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.23/5 ★

Read Reviews (5)
Custom Reports

3.75/5 ★

Read Reviews (5)

Zoomin Software Integrations

Zoomin Software integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.33/5 ★

Read Reviews (4)
Data Import

4.32/5 ★

Read Reviews (4)

Componize

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Heretto

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Zoomin Software

Top Failure Risks for Zoomin Software

Zoomin Software News

M&A

Salesforce acquiring Zoomin for $450 million - CTech

Salesforce is buying Zoomin for $450 million.

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M&A

Salesforce snatches up Zoomin, a tool for organizing company knowledge - TechCrunch

Salesforce has acquired Zoomin, a tool that helps organize company knowledge.

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Zoomin Software Profile

Company Name

Zoomin Software

Company Website

https://www.zoominsoftware.com/

HQ Location

150 West 28th street, 17th floor New York, NY 10001 US

Employees

51-100

Social

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Financials

SEED