ZUORA PLATFORM: Use-Cases, Insights and Reviews | 2025 Cuspera

Hudl needed a solution to comply with ASC 606 and reduce manual accounting tasks during peak seasons. They implemented Zuora Revenue and Zuora Billing, which helped automate processes and maintain a ...consistent close schedule. This integration reduced manual revenue recognition processes by 25% and eliminated the need for additional days to close during busy seasons. The team now has more time for analysis and building best practices, improving work-life balance.
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Zuora faced a long revenue close process of at least 15 days, causing long hours and high costs. They upgraded to Zuora Revenue for real-time data capabilities. This streamlined operations, reduced c...lose time to 4 days, and minimized manual work. The upgrade improved forecasting and reduced audit fees by 7%. Employee stress decreased, with no turnover in 2023.
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MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection powered by Microsoft Dynamics 365. After five months, they... stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.
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The Globe and Mail needed to replace their old subscription platform to support digital sales. They chose Zuora Billing and Zephr to improve speed to market and streamline processes. This allowed the...m to focus on creating new products and managing customer communication. With Zuora, they could quickly onboard new payment providers and improve efficiency. The partnership helped them diversify product sales and enhance customer experiences.
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Enercare faced a challenge when its legacy billing program was discontinued. They needed to develop an in-house subscription billing system for over 1 million customers. Enercare partnered with Zuora... to use their Order-to-Cash platform, creating an integrated billing and revenue management system. This allowed Enercare to directly bill customers and improve operations. The transition was completed in half the time estimated by other vendors. Enercare gained control over customer accounts and improved customer relationships.
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The Seattle Times needed a new subscription management system to support its audience-centric business model. They chose Zuora's cloud-based solutions to improve digital sign-up, payment processing, ...and subscriber management. As a result, new digital conversions improved by 30% and retention increased by 25%. The Seattle Times now has over 65,000 subscribers and saw a 35% increase in subscribers between March and June 2020.
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