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Contact Center Software 2020: Buyers Guide - Page 5

Learn what is Contact Center Software and how to choose the right Contact Center Software

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Updated By Cuspera

Last updated: Feb 22, 2021

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190 Contact Center Software

Aria Parth Mini G wireless IP PBX Icon

Aria Parth Mini G wireless IP PBX

4.42
★★★★★
★★★★★

Business telephony system to deliver voice or video over a network

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Highlights
Top Business Usecases : Helpdesk management,Coaching,Measuring customer satisfaction
Top Features : Recording

Vendor: Aria Telecom Solutions Pvt. Ltd.

Company Size: 51-200

HQ Location: 106 1st Floor, Vardhman Master Plaza, Plot No, 2 Gazipur, New Delhi, Delhi 110096, IN

Financials: PRIVATE

Squaretalk Predictive dialer Icon

Squaretalk Predictive dialer

4.63
★★★★★
★★★★★

Maximize agent productivity AI Predictive Dialer

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Squaretalk Matrix is an intelligent dialer software that predicts the contact most likely to answer and pairs them with the agent most suited to respond. It is the smart way to execute outbound campaigns. Easily integrating with lead generation platforms, Matrix scores leads and routes them to the most qualified agents improving results and maximizing ROI.

Highlights
Top Business Usecases : Helpdesk management,Contact list management,Engaging and following up
Top Features : Predictive dialer

Vendor: Squaretalk Ltd.

Company Size: 11-50

HQ Location: Tzeret 15, Jerusalem, Israel

Financials: PRIVATE

Parrot Cloud Call Center Icon

Parrot Cloud Call Center

4.62
★★★★★
★★★★★

Drive Leads With Cloud Based Call Center Software - EVS7

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Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Predictive dialer,Recording

Vendor: Electronic Voice Services, Inc.

Company Size: 01-10

HQ Location: 16475 Dallas Parkway, Ste 350, Addison, Texas 75001, US

Financials: PRIVATE

CommView Icon

CommView

3.64
★★★★★
★★★★★

At Comm Next Generation Call Accounting & Reporting Software Solution - CommView Plus

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Highlights
Top Business Usecases : Call recording,Sales call management,Communication management
Top Features : Dashboard

Vendor: AT Communication International.

Company Size: NA

HQ Location: 150 Dow St, Manchester, New Hampshire 03101, US

Financials: NA

Voyant Icon

Voyant

4.00
★★★★★
★★★★★

Cloud Business Phone Service

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Highlights
Top Business Usecases : Collaboration,Call recording,Sales call management
Top Features : Recording

Vendor: Voyant Tools.

Company Size: 11-50

HQ Location: Boulder, Colorado, US

Financials: M&A

Dialfire Icon

Dialfire

4.42
★★★★★
★★★★★

Cloud Call Center Software

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Highlights
Top Business Usecases : Sales call management,Tracking & monitoring communications,Communication management
Top Features : Recording,Predictive dialer

Vendor: cloud IT Services GmbH

Company Size: 11-50

HQ Location: Altplauen 19 D-01187 Dresden Wolfram Gürlich

Financials: PRIVATE

Mindful Icon

Mindful

4.38
★★★★★
★★★★★

Total experience platform and cx solution

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Highlights
Top Business Usecases : Customer feedback management,Contact list management,Helpdesk management
Top Features : Alerts: popups & Notifications,Dashboard,Feedback surveys

Vendor: Mindful, LLC

Company Size: 101-250

HQ Location: 3875 Embassy Pkwy #350, Akron, Ohio 44333, US

Financials: PRIVATE

MaestroQA Icon

MaestroQA

4.23
★★★★★
★★★★★

Customer Service Quality Assurance Software

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Highlights
Top Business Usecases : Coaching,Customer feedback management,Measuring customer satisfaction
Top Features : Ticketing,Dashboard,Personalization

Vendor: MaestroQA, Inc.

Company Size: 01-10

HQ Location: 41 E 11th St, New York, US

Financials: SEED

Beesion Icon

Beesion

4.00
★★★★★
★★★★★

Beesion - Low-Code BSS Software

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Highlights
Top Business Usecases : Helpdesk management,Customer case management,Campaign management
Top Features : Alerts: popups & Notifications,Ticketing

Vendor: Beesion Technologies, Inc.

Company Size: 51-200

HQ Location: Fort Lauderdale, FL

Financials: PRIVATE

Contivio Icon

Contivio

3.63
★★★★★
★★★★★

Easy-to-Use Contact Center Toolbar for Sales ... - Contivio

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Highlights
Top Business Usecases : Call recording,Sales call management,Communication management
Top Features : Recording,Alerts: popups & Notifications

Vendor: Contivio Inc.

Company Size: 11-50

HQ Location: 2151 Michelson Dr, Irvine, CA 92612, US

Financials: PRIVATE

i2x.ai Icon

i2x.ai

4.00
★★★★★
★★★★★

For teams - Real-time conversation analytics and coaching

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Highlights
Top Business Usecases : Sales call management,Call recording,Coaching
Top Features : Recording,Personalization,Dashboard

Vendor: i2x GmbH

Company Size: NA

HQ Location: Voltastr. 5 , Building 10, 5 Floor, Berlin, Berlin 13355, DE

Financials: NA

PrimoDialler Icon

PrimoDialler

4.79
★★★★★
★★★★★

Hosted Dialler | Call Centre Solutions - Primo Dialler

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Highlights
Top Business Usecases : Helpdesk management,Content curation,Content management

Vendor: Primodialler Ltd.

Company Size: 11-50

HQ Location: 83 Ducie St, Manchester, M1 2 JQ, GB

Financials: PRIVATE

Puzzel Icon

Puzzel

4.50
★★★★★
★★★★★

Customer Management Platform, centralises communication channels—SMS, email, social media and more

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Contact list management
Top Features : Templates

Vendor: Enreach.

Company Size: 1-10

HQ Location: 45 Vicar Street, Falkirk, Scotland FK1 1, GB

Financials: SEED

Easycall Cloud Icon

Easycall Cloud

3.94
★★★★★
★★★★★

On-line solution for management of incoming and outgoing calls

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Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Recording

Vendor: Easy4Cloud S.r.l.

Company Size: 11-50

HQ Location: Milano, Milano

Financials: NA

MARSWeb Icon

MARSWeb

3.93
★★★★★
★★★★★

MARS/MARSWeb is proprietary technology that MAI developed and maintains

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Highlights
Top Business Usecases : Loyalty management,Helpdesk management,Customise loyalty program
Top Features : Micro customer segmenting,Rewards,Gamification

Vendor: MKT1, Inc.

Company Size: 251-500

HQ Location: Elgin, IL

Financials: PRIVATE

KSL Connect Icon

KSL Connect

4.42
★★★★★
★★★★★

KSL Connect - Call Centre Solutions

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Highlights
Top Business Usecases : Sales call management,Lead management,Helpdesk management
Top Features : Recording

Vendor: KSL Technologies, Inc.

Company Size: NA

Voicebase Icon

Voicebase

4.17
★★★★★
★★★★★

VoiceBase - APIs for Speech Recognition & Speech Analytics

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Highlights
Top Business Usecases : Engagement management,Trade show marketing,Collaboration
Top Features : Recording

Vendor: VoiceBase, Inc.

Company Size: 51-200

HQ Location: 44 Montgomery St, San Francisco, California 94104, US

Financials: PRIVATE

Exelysis Contact Center Icon

Exelysis Contact Center

4.60
★★★★★
★★★★★

Exelysis Contact Center

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Highlights
Top Business Usecases : Helpdesk management,Tracking & monitoring communications,Communication management
Top Features : Recording

Vendor: Exelysis.

Company Size: 11-50

HQ Location: London

Financials: NA

KPS Knowledge Management Software Icon

KPS Knowledge Management Software

4.10
★★★★★
★★★★★

kpsol.com - Knowledge Management System Solutions

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Highlights
Top Business Usecases : Knowledge management,Content management,Workflow management

Vendor: KPSOL Inc.

Company Size: 11-50

HQ Location: Runcorn, Cheshire

Financials: PRIVATE

Evolve IP Unified Communications Icon

Evolve IP Unified Communications

3.99
★★★★★
★★★★★

Unified Communications Services - Hosted UC - Evolve IP

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Highlights
Top Business Usecases : Collaboration,Helpdesk management,Sending & publishing communications

Vendor: Evolve IP, LLC.

Company Size: 51-100

HQ Location: Wayne, PA

Financials: SERIES A

Parrot Predictive Dialer Icon

Parrot Predictive Dialer

4.08
★★★★★
★★★★★

Cloud Based VoIP Predictive Dialer Solutions ... - evs7.com

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Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Predictive dialer,Recording,Live monitoring

Vendor: Electronic Voice Services, Inc.

Company Size: 01-10

HQ Location: 16475 Dallas Parkway, Ste 350, Addison, Texas 75001, US

Financials: PRIVATE

AvidTrak Call Tracking Icon

AvidTrak Call Tracking

4.00
★★★★★
★★★★★

Call tracking software to optimize all your marketing campaigns

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Highlights
Top Business Usecases : Sales call management,Call recording,Tracking & monitoring communications
Top Features : Recording,Voice transcription,Alerts: popups & Notifications

Vendor: AvidTrak, LLC

HQ Location: 800 West El Camino Real # 180 Mountain View, CA 94040

CyCX Icon

CyCX

4.33
★★★★★
★★★★★

AI-Powered Omnichannel Contact Centre

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Highlights
Top Business Usecases : Call recording,Sales call management,Communication management
Top Features : Recording,Feedback surveys

Vendor: CyTrack Intelligence Systems Pty Ltd

Company Size: 11-50

HQ Location: Gold Coast, QLD, AUS

Financials: PRIVATE

Greenlight CRM Icon

Greenlight CRM

4.62
★★★★★
★★★★★

Blended Dialler & Unified CRM Platform | GreenlightCRM

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Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management

Vendor: Greenlight CRM Ltd.

Company Size: 11-50

HQ Location: Prospect House, Prospect Business Centre, Gemini Cresent, Dundee, DD2 1TY

Financials: PRIVATE