Bazaarvoice Overview

Bazaarvoice enables brands and retailers to leverage customer voices and manage user-generated content at scale. Shoppers are engaged from discovery to purchase.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Bazaarvoice.

Other use cases:

  • Sending & Publishing Communications
  • Customer Feedback Management
  • Content Management
  • Advertisement
  • Generation Of New Leads
  • Loyalty Management
  • Campaign Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Bazaarvoice.

Other priorities:

  • Launch New Products
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Average Basket Value
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Visibility
  • Increase Customer Life Time Value
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Bazaarvoice Use-Cases and Business Priorities: Customer Satisfaction Data

Bazaarvoice works with different mediums / channels such as Website. User Generated Content. Social Media etc.

Bazaarvoice's features include Personalization, SEO, Feedback Surveys, etc. and Bazaarvoice support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Bazaarvoice analytics capabilities include Analytics, and Custom Reports.

Reviews

"...As a brand that prides ourselves on superior customer satisfaction, it was clear that we could be doing more to support our customers outside of our owned channels...." Peer review by Jonathan Sullivan, Director of Digital Marketing, Valspar

Bazaarvoice, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bazaarvoice

Top Industries

  • Retail
  • Consumer Goods
  • Apparel & Fashion

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Bazaarvoice is popular in Retail, Consumer Goods, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Large Enterprise.

Bazaarvoice Customer wins, Customer success stories, Case studies

How can Bazaarvoice optimize your Rating And Review Management Workflow?

Why is Bazaarvoice the best choice for Engagement Management?

How can Bazaarvoice optimize your Social Media Management Workflow?

How does Bazaarvoice address your Sending & Publishing Communications Challenges?

How can Bazaarvoice enhance your Customer Feedback Management process?

10 buyers and buying teams have used Cuspera to assess how well Bazaarvoice solved their Reviews and Reputation needs. Cuspera uses 4387 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Clarins - Health, Wellness And Fitness

Bazaarvoice helped Clarins boost online sales by increasing customer reviews. Clarins used product sampling to get products into customers' hands for real-world testing. This targeted products with f...ew or low-quality reviews. Within 36 days, Clarins collected 138 new reviews. 91% of sample recipients submitted a review. This led to more trustworthy content and higher online conversion rates.

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Rimmel - Health, Wellness And Fitness

Bazaarvoice's Influenster community helped Rimmel boost sales. Rimmel wanted to raise awareness for a new eyeliner and renew interest in a core mascara. They used custom sampling boxes to get product...s to targeted consumers. This led to over 1,200 new reviews and visual content. Sampled Rimmel products saw a 44% higher sales lift compared to the IRI benchmark for digital campaigns in the beauty category.

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RedBalloon - Travel & Leisure

Bazaarvoice helped RedBalloon boost sales and attract new customers. RedBalloon used user-generated content like reviews and photos to improve product pages. This made it easier for shoppers to pick ...the right experience or gift. The site now features 123,000 reviews, which increased online conversion rates and average order value. Shopper engagement also went up.

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DSW - Retail

Bazaarvoice's visual content solution helped DSW give online shoppers the same style guidance they get in stores. DSW used real-world product photos to show how items look. Shoppers who engaged with ...this visual content were twice as likely to buy. These visitors also spent more. The solution boosted conversion and inspired more confident purchases.

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River Island - Apparel & Fashion

Bazaarvoice helped River Island use social and visual user-generated content on their homepage, landing page, and product pages. This made the shopping experience more engaging. Shoppers who interact...ed with this content showed a 184% increase in conversion rates. Average order value went up by 45%. Visitors spent more than twice as much time on the site. River Island used Bazaarvoice to boost sales and site engagement.

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Lemi Shine - Consumer Goods

Bazaarvoice helped Lemi Shine use a sampling program to collect and share customer reviews. Lemi Shine wanted to compete with bigger brands and needed more credibility with new buyers. The company us...ed customer voices to launch products and gain insights. Lemi Shine syndicated over 15,000 reviews, making up more than 95% of its total review volume on retail sites. This led to better product launches and more sales in retail channels.

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How to ask: activate: and win with user-generated content campaigns

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Frequently Asked Questions(FAQ)

for Bazaarvoice

What is Bazaarvoice?

Bazaarvoice Connections is a Review Platform that supports in responding to questions and reviews across the retail network. It helps to improve brand engagement and acquire customers.

Bazaarvoice Connections helps in making a real connection with the customers by responding directly to the customer and turn bad reviews into a positive experience. It also helps to increase online retail sales, reduce returns and support costs and turn shopper feedback into action.

Bazaarvoice Retail Network supports in tracking and managing all the questions and reviews across One portal and sets rules, get notifications, and provide the information the shoppers need to make purchase decisions.

What is Bazaarvoice used for?

Bazaarvoice is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Rating And Review Management, Engagement Management and Social Media Management .

What are the top features of Bazaarvoice?

Personalization, SEO and Feedback surveys are some of the top features of Bazaarvoice.

Who uses Bazaarvoice?

Bazaarvoice is used by Retail, Consumer Goods and Apparel & Fashion among other industries.

What are Bazaarvoice alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Bazaarvoice.

Where is Bazaarvoice located?

Bazaarvoice is headquartered at 10901 Stonelake Blvd. Austin, TX 78759.
lightning

Peers used Bazaarvoice for rating and review management and engagement management

Bazaarvoice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)

Software Failure Risk Guidance

?

for Bazaarvoice

Overall Risk Meter

Low Medium High

Top Failure Risks for Bazaarvoice

Bazaarvoice, Inc. News

Product

Bazaarvoice launches the new Intelligent Trust Mark for authentic ratings and reviews - GlobeNewswire

Bazaarvoice has introduced the Intelligent Trust Mark, a new feature for its user-generated content (UGC) platform. This innovation uses AI to verify the authenticity of product ratings and reviews, helping brands and retailers combat fake content and build shopper trust. The Trust Mark signals to consumers that reviews are genuine, enhancing transparency and credibility in e-commerce experiences.

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Product

Bazaarvoice launches the new Intelligent Trust Mark

Bazaarvoice has introduced the Intelligent Trust Mark, a new feature designed to enhance authenticity and trust in user-generated content (UGC) across e-commerce platforms. This launch leverages Bazaarvoices HarmonyAI engine to verify and highlight credible ratings, reviews, and social content, helping brands and retailers boost shopper confidence and drive conversion.

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Product

Its A Vibe Bazaarvoice Launches Industry First Social Content Solution - Business Eye

Bazaarvoice launches a new social content solution, a first in the industry, called It's A Vibe.

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Product

Bazaarvoice Announces Industrys First Integrated Social Content Solution, Bazaarvoice Vibe - GlobeNewswire

Bazaarvoice introduces Vibe, the first integrated social content solution in the industry.

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Bazaarvoice, Inc. Profile

Company Name

Bazaarvoice, Inc.

Company Website

https://www.bazaarvoice.com/

Year Founded

2005

HQ Location

10901 Stonelake Blvd. Austin, TX 78759

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A