Bazaarvoice Overview

Bazaarvoice enables brands and retailers to leverage customer voices and manage user-generated content at scale. Shoppers are engaged from discovery to purchase.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Bazaarvoice.

Other use cases:

  • Sending & Publishing Communications
  • Customer Feedback Management
  • Content Management
  • Advertisement
  • Generation Of New Leads
  • Loyalty Management
  • Campaign Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Bazaarvoice.

Other priorities:

  • Launch New Products
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Average Basket Value
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Visibility
  • Increase Customer Life Time Value
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Bazaarvoice Use-Cases and Business Priorities: Customer Satisfaction Data

Bazaarvoice works with different mediums / channels such as Website. User Generated Content. Social Media etc.

Bazaarvoice's features include Personalization, SEO, Feedback Surveys, etc. and Bazaarvoice support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Bazaarvoice analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I like that I am able to: -Measure, engage, and schedule for Pinterest in one tool -Schedule dozens of pins at a time -Easily find and engage readers that pin Remodelista content on Pinterest or publish Remodelista content on Instagram...." Peer review by Dalilah A, Social Media & Partner Manager, Design

Peer review evidence (same sources as the product rating summary)

"...Vertbaudet considers its use of user-generated content (UGC) through Bazaarvoice Ratings and Reviews as a key to this success...." Case Study Vertbaudet
"...Customer trust, SEO, returning traffic, engagement, product insight...." Peer review by Jens L, E-commerce Manager, Sports
"...We also use the reporting and analytics provided by Bazaarvoice to inform decisions about our ecommerce strategy...." Peer review by Administrator

Bazaarvoice, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bazaarvoice

Top Industries

  • Retail
  • Consumer Goods
  • Apparel & Fashion

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Bazaarvoice is popular in Retail, Consumer Goods, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Large Enterprise.

Bazaarvoice Customer wins, Customer success stories, Case studies

How does Bazaarvoice address your Rating And Review Management Challenges?

How does Bazaarvoice address your Engagement Management Challenges?

How can Bazaarvoice enhance your Social Media Management process?

How efficiently Does Bazaarvoice manage your Sending & Publishing Communications?

What makes Bazaarvoice ideal for Customer Feedback Management?

10 buyers and buying teams have used Cuspera to assess how well Bazaarvoice solved their Reviews and Reputation needs. Cuspera uses 4387 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

 

Rebel - Retail - Retail

Rebel used Bazaarvoice to upgrade its user-generated content strategy. The company focused on collecting more ratings and reviews from both customers and in-store experts. Rebel saw a 78% increase in... conversion on products with reviews compared to those without. The team used review data to guide business decisions and build trust with shoppers. Syndication of reviews from brand partners helped boost review volume quickly.

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Oak Furnitureland - Retail - Retail

Oak Furnitureland used Bazaarvoice to boost e-commerce growth and social engagement. They added user-generated content galleries and Like2buy to their website and Instagram. Visitors who engaged with... these features spent 281% more time on site. Conversion rates increased by 248%. Average order value rose by 21%. Bazaarvoice moderation tools saved time managing user content and kept the brand’s promise of authenticity.

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Le Col - Apparel & Fashion - Apparel & Fashion

Le Col used Bazaarvoice to boost online sales with user-generated content. By combining reviews and authentic customer images, Le Col saw a 125% increase in conversion rates. Products with reviews ha...d a 13% higher average order value and 155% more revenue per visitor. The company used reviews to set sizing expectations and reduce returns. Le Col also syndicated reviews and images to retail partners for greater impact.

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Land O'Lakes - Food & Beverages - Food & Beverages

Land O'Lakes used Bazaarvoice to collect over 30,000 customer reviews. The company leveraged user-generated content to improve product and recipe development. Customer feedback helped fix a recipe is...sue quickly. Reviews increased retail sales and strengthened retailer partnerships. Land O'Lakes saw higher customer satisfaction and better marketing results. Responding to reviews built trust and engagement with shoppers.

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Hardys - Food & Beverages - Food & Beverages

Hardys used Bazaarvoice to collect over 1,700 reviews for 15 products through an in-store campaign. The campaign led to a 2,300% increase in review volume at key retailers. Hardys integrated user-gen...erated content into social ads, reducing cost-per-click by 60%. Star ratings rose from 4.32 to 4.59, boosting visibility on retail sites. The strategy helped Hardys maintain its position as the UK's top wine brand.

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Brooks Running Australia - Apparel & Fashion - Apparel & Fashion

Brooks Running Australia used Bazaarvoice Ratings & Reviews to collect and share customer feedback. They saw a 52% increase in conversion rates and a 48% rise in revenue per visitor when shoppers eng...aged with reviews. The company also boosted its organic reach by 10%. Brooks AU used sweepstakes and loyalty programs to encourage reviews, collecting 20,000 native reviews and syndicating 100,000 more. The easy-to-use platform and local support helped them adapt quickly to changing online shopping trends.

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How to ask: activate: and win with user-generated content campaigns

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Frequently Asked Questions(FAQ)

for Bazaarvoice

What is Bazaarvoice?

Bazaarvoice Connections is a Review Platform that supports in responding to questions and reviews across the retail network. It helps to improve brand engagement and acquire customers.

Bazaarvoice Connections helps in making a real connection with the customers by responding directly to the customer and turn bad reviews into a positive experience. It also helps to increase online retail sales, reduce returns and support costs and turn shopper feedback into action.

Bazaarvoice Retail Network supports in tracking and managing all the questions and reviews across One portal and sets rules, get notifications, and provide the information the shoppers need to make purchase decisions.

What is Bazaarvoice used for?

Bazaarvoice is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Rating And Review Management, Engagement Management and Social Media Management .

What are the top features of Bazaarvoice?

Personalization, SEO and Feedback surveys are some of the top features of Bazaarvoice.

Who uses Bazaarvoice?

Bazaarvoice is used by Retail, Consumer Goods and Apparel & Fashion among other industries.

What are Bazaarvoice alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Bazaarvoice.

Where is Bazaarvoice located?

Bazaarvoice is headquartered at 10901 Stonelake Blvd. Austin, TX 78759.
lightning

Peers used Bazaarvoice for rating and review management and engagement management

Bazaarvoice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)

Software Failure Risk Guidance

?

for Bazaarvoice

Overall Risk Meter

Low Medium High

Top Failure Risks for Bazaarvoice

Bazaarvoice, Inc. News

Product

Bazaarvoice launches Authentic Discovery API to ensure

Bazaarvoice has launched the Authentic Discovery API, enhancing AI accessibility to user-generated content (UGC) for brands and retailers. This API ensures UGC is crawlable by AI platforms, improving product visibility and recommendation accuracy. The API is part of Bazaarvoice's Generative Engine Optimization strategy, with a patent pending. Initially available for enterprise packages, broader access is planned later this year.

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Partnership

TikTok & Bazaarvoice launch social proof integration

Bazaarvoice and TikTok have partnered to integrate Bazaarvoice's review syndication into TikTok Shop. This integration allows brands to display existing customer reviews, photos, and videos directly on TikTok Shop product pages, enhancing social proof and potentially boosting sales. The move aims to build trust and improve the shopping experience by providing immediate, authentic feedback from previous customers.

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Partnership

Bazaarvoice integrates with TikTok Shop to provide syndicated reviews

Bazaarvoice has integrated with TikTok Shop to enable brands to syndicate user-generated reviews, photos, and videos directly to their product pages. This integration aims to enhance social proof and drive sales by providing immediate, trusted reviews on TikTok's e-commerce platform, addressing the "cold start" problem for new products.

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Partnership

Lowes is now part of the Bazaarvoice Visual Syndication Network

Lowe's has joined the Bazaarvoice Visual Syndication Network, enabling vendors to enhance their retail presence with high-impact visual content. This partnership allows seamless sourcing and syndication of user-generated content, improving shopper engagement and conversion rates.

Read more →

Bazaarvoice, Inc. Profile

Company Name

Bazaarvoice, Inc.

Company Website

https://www.bazaarvoice.com/

Year Founded

2005

HQ Location

10901 Stonelake Blvd. Austin, TX 78759

Employees

501-1000

Social

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Financials

M&A